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Tex C.
Customer Reviews for Ralphies Minnoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great costumer service.
STEVEN B.Easy to get in and pick up was a breeze.
John H.I was contacted at the last minute by customer service there would be a change in our itinerary. I ordered a 26 foot truck with 2 utility dollies and 2 furniture dollies . We were there picking up already and had movers ready to come. They said we could pick up a 26 foot truck up in st micheal or rent a 15 foot truck from ralphies. We opted for the 15 foot truck got charged for the 26 foot truck. They had only one dolly and no furniture dollies. The customer in front of us got the last one. If we request dollies at a pick up site they should be reserved for the customer as well . MOVING IS ALREADY STRESSFULL to add the extra stops and not getting the proper equipment available was not helpful.
Christine B.We picked up the truck and thankfully, before we drove off the lot, my husband decided to check the back and found it was frozen and we could not open the door. The staff tried to break the ice but no such luck. Same thing with a 2nd truck but truck #3 was the ticket. I am grateful we checked to see if we could open the doors before going on our way! The staff could not have been nicer!!
Debra M.Easy to return and the person in the store was very helpful
Ken S.Nothing
Daniel S.My u haul was set for world class auto body drop off which was wrong. then I called the u haul number and the lady on the phone was really nice and helped me out and switched it to ralphies then the lady at ralphies was complaining about how she doesn't have room for another trailer when the lot was huge and they only had 1 other trailer. By far the worst experience with u haul.
matthew S.The associates were amazing! It was probably the best experience ever! The trucks could be kept cleaner but we weren't charged.
Jamie G.It's not the location's fault but i got charged an extra day and shouldnt have been because i did not depart at 12:30 on the day we picked it up, see my comments over there, i had to drive all over WI to get the trailer/ dolly. I think i should not be charged for returing at 2 pm which is what my dropoff was changed to versus 1 PM. which we didn't even get out of CLayton WI until 1:30. Half hour and i get charged extra day, well what about all the gas money i spent driving around because your inventory was wrong?
susan M.was great
Greg C.The only issue was the disclosure of damage photos. The pictures provided from uhaul showed no damage n a rock with a different bumper. The truck I rented had a small amount of damage on every body panel.
Ethan F.Rental was dirty and obviously not cleaned before rental, water bottles in the doors, trash stuffed in the walls in back, and leaves and dirt on the floor.
Casey K.I did not receive a breakdown of the receipt.
Polly M.We rented a 6'x12' trailer online. When we got there to pick it up it was gone. Some other customer had wrongly take it instead of the one they should have. The only other option was a 27' truck. I think we should have gotten some kind of a discount for the mix up but we didn't.
Judy K.Stop charging sooo much
pete L.The equipment was dirty, the ride was bumpy, the equipment poorly maintained. Staff were very good
GEOFFREY A.I had a guaranteed reservation which was not honored, I had to drive 92 miles (43 miles RT twice) to pick up and return my rental. Original rental was less than 2 miles away from my location. Trailer was dirty and had numerous dents and running and tail light were dim and barely visible. I was told I would receive a $50 credit but magically no one knows anything about your uhaul reservation guarantee.
Chris B.I paid $190 for 100 miles and a quarter tank of gas. You can help your customers by lowering the prices. I would of been better off hiring movers with a van!
AREONA C.The young man was not able to get on on line at U-Haul to return my trailer, so I had to trust that he would do it after I left.
Susan B.I like that the cashier told me I could just park it anywhere so I didn't have to spend forever trying to back it up into the spots!
conrad K.Above vip costumer service!!!!!
Raul L.Jayce? Was awesome!!! Very helpful as was the gal who assisted us upon return. Will def be back!!
Suzanne T.nothing your staff and equipment were great
Diane K.Drop off went very smooth and the gentlemen that helped were very kind. I would not recommend uhaul to a friend as the customer service on uhauls end is lacking. The people at the pick up and drop off were fantastic but I cannot say the same for any of the uhaul representative I spoke with over the phone
chase E.Assigned equipment that was not on the lot. Staff not attentive when equipment is signed out. Previous experiences with dirty equipment from this location.
Matthew Z.When I picked up the girl told me they closed at 9pm. I wrote it down on the paperwork she gave me. The. When I came and dropped it off they told me that “uhaul†closed at 7pm but the gas station was open until 9pm. I wont be using them again. I would have brought it back by 7pm if I would have known that. And for all this I got charged $20!
Stephanie J.Good experience. Great staff!
Dorthy B.Excellent service.
Paul D.Did everything through the app which was a breeze
James S.Nothing. The whole experience was flawless.
Mark L.You guys are the best
kelley M.Everything was great. Fantastic customer service!
SARAH J.Your team did good.I have rented from here many times with no issues.
Adam S.Ralphies staff was very helpful
Carter L.The trailers are very heavy to lift and should have a jack on the front. One person cannot lift it on to the hitch. I feel the potential for back injury is great!
Thomas O.Excellent
Scott M.Couple lights on the trailer were burned out. Also, i was charged for 2 days but only had it for 1.
Michael L.The van was dirty and had an odor inside. It was past due for an oil change. Besides these 2 issues it worked fine.
Todd C.This location does not have a good protocol for after hours drop off. They have a voice mail box not set up, and the customer service rep expected me to call them at 5:30 am the next morning to check in my return. Not real pleased with this location, they used to be decent, but will be using other locations in future
Michael Y.The Gals working at this location were top notch. Knowledgeable, polite, and efficient are all assets to a business and these people were that and more! Made a stressful day just a little more pleasant.
Donald M.It was so nice to have one on one face service. Very friendly and accommodating.
LouCinda D.Workers at this location were very friendly, very good experience.
John S.please send me a copy of the receit
tracylooo S.Everything was great. Thank you 😊
ROBERT O.Staff did not know how to handle my complaints about issues I had with vehicle and the pickup location. However, when I called U-haul customer service, I was told that these things could be handled at the drop off location. That proved to be false.
Leah A.Everyone I dealt with was friendly and knowledgeable.
Michael R.The process was easy , friendly, quick
TODD H.Was a good experience.
STEVE R.Check out was confusing. The person helping me was inexperienced and had scanned the wrong vehicle information. Was going to add a fuel charge to the bill when I returned it after putting gas into the truck right outside from where I was checking out. It was taking so long to check out the UHaul rep called my phone and was asking when I was returning the truck, because there was another person who needed the truck. Fortunately I put the UHaul rep on the phone with the clerk helping me and he was able to fix the problems.
David E.