I had a great experience Renting from Ramco, and I intend to do it again next time I need to move.
Marcus W
Customer Reviews for Ramco Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make your app less buggy.
James WUhaul’s online check out and return system is consistently horrendous. It took 27 minutes yesterday to pickup up a truck all due to waiting for Uhaul’s app to crash, freeze and in endless state of “loading”. Same issue on return of truck. I lost 50 minutes of my day just sitting next to a truck waiting on Uhaul’s system. This is not new, it’s been the same for 4th year now using U-Haul. It’s Uhaul’s system, not any location. This location has just fine. Truck was available, clean. Key box and drip box were well marked. Uhaul’s app needs to go. Even Uhaul’s own stores have same slow system.
John DThe office hours were posted but the door was locked. The return parking space was not obvious and I'm not certain I put the truck in a parking space that belonged the uhaul facility. There was nobody available - only online check-in available. Given the above, I'm not certain that my next rental will be with uhaul. I'll have to re-shop...
Roger WIt was closed
Manish KThe location was difficult to find with no clear "return truck" location markings, and we were notified of the location change about 12 hours prior to the scheduled return time. This was extremely upsetting considering we were doing a cross-state move and were already overwhelmed. This last-minute change threw off our original plans and caused more issues related to the move.
Samuel CInterior seats, cupholders, floor mats, etc. were covered in dirt and tobacco. Interior smells like cigarettes.
Alfred CThis attendee did quite well by calling me to explain his billing for fuel. The day I dropped it off we were witnessing the aftermath of Hurricane Ian and the downpours were extremely heavy. I thought it best not to go and search for a filling station and waste more gas during these tropical downpours.
kenneth wThey were closed when I dropped the truck off.
Kathleen SOther problems !
MICHAEL CCustomer service was great!!!
ANTHONY SClean the trucks
ANTHONY SNo clear direction of where to put the vehicle. It was 24/7 drop off so you could leave it when the office was closed, but there is no clear parking lot or clear direction to leave the keys.
Catherine GThe instructions for dropping off - wasn’t sure weather to put key in door slot or lock box
lori yInfuriating first experience with U-haul. I booked a reservation at a location a 50 minute drive from home because it was the only one with a 9' van, but when I arrived they switched me to a 10' truck which wouldn't fit in my parking spot. This was supposed to be mentioned during the confirmation but no changes were mentioned. So, I got a truck I didn't want and wasted an additional hour and a half driving to the suburbs. AND the rep didn't walk me through the contract or inform me to look over the truck for additional damage before I left.
DANIEL MMake an app that functions and doesn’t leave me out in the cold rain for 45 minutes
Cody ZI signed up for the contactless check in, but the u-haul website was acting up. I called the 1-800 number to figure out how to get the keys, and the woman who I spoke with, while nice, was talking to me like I was a child who never used a phone before. After about 20 minutes, I was able to get the check in website to function. I was then told the information (DL, credit card info) was not enough proof I was me, so I had to submit additional info (passport, supply a second name on the reservation) which then needed to be approved before I coupe rent the truck. I was not doing that. Bullsh*t. After another 20 minutes of trying to get info for the contactless check in, I decided to go into the office and speak to someone, and got my truck keys in 5 minutes. I recommend renting in person at this, and probably everyone, u-Haul location. Contactless is unreliable, the customer service was degrading, and the whole process was time consuming. I was trying to save an interaction for Covid safety, but it became such a chore, I opted to risk.
Michael MYou getting rebilling my account for bill that's paid, as well separating the bill.. My bank states you went in to get the money, it was there, you didnt waited 4days to collect. Please do not incur me charges. Take it all togather at once. Please adjust my account.
Thomasina WNeed signage so you can find it
Eric RGreat service with knowledge staff.
keithroy wNothing.... everything was great.
JAN ROwner was extremely helpful
Robert MThey didn’t seem to know we were coming (despite having a reservation) and the owner was out running an errand when I arrived to pick up the truck. He would not allow his employee to assist us and made us wait 30 mins for him to return from his errand. He was then rather rude to us when he did show up. Awful customer service, will not be returning ever again.
Alexandra KThe facility was great, truck was clean. There was a bit of construction happening at the moment which made it a little hard to enter but overall a great experience.
Jaimie GRich was kind and very pleasant Thumbs up ????
Deirdre MI feel 75$ for 15 miles and 4 hours is a bit expensive
Ryan Cgas tank level was about 3 gallons less than indicated on the pickup form (form said 15/16ths, actual reading was 3/4). When I returned the vehicle I told the attendant about the discrepancy and showed him the receipt for the gas I had just purchased along with the mileage I put on the truck. He gave me a fair credit without argument.
Thomas BI picked up via mobile app. The truck was clean and ready to go. Pretty simple process minus waiting in the cold for 20 minutes to "be verified" even after doing all of the check in the day before. The return was a little tricky because there was no indication on the app as to what to do with the key. I had to call UHaul to find a solution. Overall a great experience. This location was easy to access with ample parking available. Would rent here again.
Melissa LExcellent staff
Auria RI was assigned a drop off location nobody was at when I arrived. Then I was fully charged a second time for my truck. I accept the convenience fee for not doing online check in and the extra miles, but I’m not paying to rent the truck a full second time and for extra days because no one could check it on the weekend. Next time assign a location for drop off that will be manned at the time of drop off.
Francis RUsed as drop off. Easy return
Kathleen MThere was no where to park the truck. YOUR SOFTWARE TO CHECK IN THE TRUCK IS FLAWED. IT WOULD NOT PROPERLY LOCATE THE TRUCK. IT DIRECTED ME TO SETTING TO PUT LOCATION FINDING FOR THE BROWSER I WAS USING ON. IT WAS ON AND STILL IT DID NOT WORK. IT WOULD NOT LET ME ENTER THE ADDRESS MANUALLY! I FINALLY HAD TO DOWN LOAD THE UHAUL APP TO MY PHONE FOR THE LOCATION PART TO WORK. THIS TOOK, 29 MINUTES TO CHECK IN MY TRUCK AT 11PM IN THE RAIN. RIDICULOUS. i AM PHONE AND APPLICATION ADEPT. YOU ARE LOOSING CUSTOMERS WITH THIS I PROMISE!
Gregory Khad a major problem with rude and dishonest person at norristown Corp location before going to Ramco. I was also promised a discount that I did not receive
Michael GThe key return was a little confusing. There was a lockbox that had Uhaul logos on it but the app did not prompt me with a code for those lock boxes. They door happened to have a key slot, which is where I returned the key to.
Justin Hthe app was totally useless as was the "start a conversation". when I asked a question it replied telling me to have a good trip!!! If Rich hadn't been at the location I don't know what I would have done as the app kept asking me for more picture of my license then said there was an issue with my cc when there wasn't.
william hNone
Eric BThe only reason I am giving them a 3 star is because the mileage was incorrectly written on the form which caused a lot of issues for our after hour truck drop off.
Gaurav PI’ve rented from several UHaul locations. Rich from Ramco Collision provided the most quick and easy transaction to date. He confirmed the appt and we were on our way in less than 10 minutes. Thanks to Rich!
Colleen WDisplay the u-haul sign better, almost missed it. Awesome service!
PATRICIA RWon’t ever be renting a UHaul in my life ever again.
Lee DMaybe a bell or some way of notifying the personnel who was working on snotht job at the time. Again, he was very nice and friendly.
Robert MThe location was changed. They changed me to a “lock box” where an online account needed set up without anyone speaking with me to see if that was okay. I went to the changed location I received via text. No one was there. I was on the phone for 55 minutes setting up an account so I could access the box (that I had not agreed to). This was on my son’s college graduation day. I had made plans ahead of time so it could be taken care of, and meanwhile it kept me from our celebration. The lady on the phone was nice and patient, which she should be given credit.
Kristen BThe owner provided the best service I have ever experienced from any other U-Haul locations. Will definitely go back again!
melina zAfter hours drop off...
Aldo CServices are excellent here! This is my second time renting from UHaul in Norristown. Rich was pleasant personable and reasonable. He waited for me to pick up the truck rather than let me find it after hours. I would definitely rent from here again and recommend his services w/o hesitation.
Jeanyne Heasier pickup
Latefa MReally bad first time experience, mileage was wrong and I got charge for it in my account. They credit me back the mileage, after being with 4 different customer service representatives, two of which hung up on me. The area manager only credit me 10$ for the "inconvenience", when I asked for a full refund. This was my first time experience with Uhaul, it was not pleasant, and I would not recommend it to anyone.
Ghanim M