The process of picking up the keys, using the app, using the website, was an absolute nightmare. I arrived at 12:30 and didn’t leave until after 2. I spoke with multiple people and was passed around, hung up on, with no resolution until finally, someone was able to figure out why the app and website wasn’t working and wasn’t recognizing my order. This was a terrible experience and I will not be using U-HAUL ever again.
Ryan L
Customer Reviews for R&W Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at R&W was super friendly and very helpful.
Robert MThis place is packed full of cars and other equipment that I was barely able to pull out truck into the parking lot. Also there weren’t great signs and the staff wasn’t super knowledgeable of how to check equipment back in.
John FEverything went smooth. Very happy
JOHN DThe staff at R&W was great and very friendly. I did express a concern with them about the truck have an off and on heavy vibration. I did state I drive a tractor trailer for a living and was not sure if it’s a straight truck thing or if something is going out. And one last thing please put power mirrors on the larger trucks as it’ll aid the driver in certain situations.
Shawn AThe inside of the trailer part was not cleaned / sweeped out before we obtained it, but besides that the experience was top notch!
Amanda SThey were very nice and helpful. The rental office is on one corner and the trucks are on another but easy to get to. I would use them again
CHERYL SThe location was relatively small and the parking lot was a little tight, but the staff were very friendly and the pick-up/drop-off of the truck were both quick and easy. This U-Haul location was the only one in my area where I was able to reserve a truck on short notice, which was great.
Dan CNothing
Gerald CThe self check-out process took a half hour to complete with the connection in this area. A Wi-Fi hotspot at the location would have been extremely helpful. No personnel in store to help so we were stranded. Also very limited parking to park vehicle safely
DALTON BThe location did not have bungees, rope, or anything to secure furniture in the uhaul. Other locations I’ve used had bungees or rope to secure furniture in the truck.
WILLIAM EIt was hard to estimate how much fuel to put it exactly, and I ended up accidentally filling the entire tank, which was more than what it came with. They said I cannot get refunded for that. I would like a refund though.
Mike SThe lot was snow covered and they did not know the truck and trailer were being returned there.. I had to back up car hauling trailer through snow across an intersection between two other trucks..
Mark HEverything was great.
Tracy MVery clean truck that ran very well. The rental location is convenient and the staff are extremely helpful and kind! This place rocks!!!
GRAHAM BTanya was great. Extremely courteous and friendly. Wonderful customer service.
GLEN FI had a problem with your partner, MovingHelp.com. They failed to show up, and never called to tell me they weren't coming. Consequently, I had a host of problems, including finding movers who could help me for a reasonable price. Imagine, I'm moving 10 miles and the cheapest available was $731 for three hours and two person. That is without a truck. That is true price gouging. I ended up moving myself with the help of a couple friend, one of whom is over 65 like myself and his son. This is totally uncalled for, and even MovingHelp said that perhaps you could reimburse me for the charges for the truck which $80+. I'm 75 years old and not a big person, so this was very difficult.
TOM CThe location is ok and the lady who talked to me is so sweet.
Lydia RIt app paused while picking up and when I restarted it said I had picked up. I was stuck at a closed business without the combination to access the keys to the truck.
Daniel RThe truck bay area was filthy from concrete dust/dirt. The pull straps to get the ramps out were wet from what appeared to be concrete dust/drippings. All of the furniture we moved had to be cleaned before bringing inside from where it sat on the floor of the truck. The cab of the truck was dirty and there was very little fuel in the truck...1/8 of a tank so the first stop we had to make was the gas station.
Donna YLauren was amazing, friendly and knowledgeable!
Christopher HAwsome!!
GREGG NI rented a small 10' box truck 12/10/21. Smooth experience. Staff was friendly, helpful and accommodating; answering all my questions and making adjustments. Worked out great! Would recommend R&W Heating for U-Haul needs.
Stephen MHow do you improve? I received the best experience I ever had in renting a truck. Clean rental unit, Professional service, and very speedy service. Thank you so much.
Jack Ccomment
PAUL ZThe check engine light came on and had to drive to another location, where the guy reset the check engine indicator, it came back on within an hour of the trip....I found this quit unacceptable and would like someone to reach out to me to see how I can be compensated for such circumstances.
KARL DI used the phone check in/out system. Upon returning the truck. I couldn’t get the site to check me out. It kept saying error try again later. We sat in the lot for awhile and couldn’t get it to work. We even left and came back and it still wouldn’t work hours later. So we left the keys in the drop box and gave up.
Marical BNothing
Patricia MNot an issue with this location but with the UHaul experience in general. I was told there were no trucks in Cincinnati so I had to drive more than 40 miles to pick up a truck.
Kevin MWe had to drop off after hours so had no interactions with anyone.
Alisa RI was expecting to be in there for half an hour to sign papers and get the truck, but it only took about 5 minutes. the lady at the desk was super friendly and helpful
LAKIA TVery helpful. I will go back there to rent again if i need a U Haul!!
BILLIE HEmployee was very friendly and helpful.
Kelli PHad to call customer service to get logged in to the mobile site. I kept having error codes when I tried to login and again when I tried to reset my password. R&W was excellent. Truck was parked out front waiting for me and it was spotless.
Tom GThe first UHaul Dealer I contacted (closer to my home) told me that if he didn't have the truck I wanted, he would have one there for me on the day I selected. That turned out not to be true. When I made my request online, I was told that the nearest dealer that would have my truck request was R&W which is about 10 miles further away from my home.
Michael NAbsolutely loved the self check in process. Very easy to do
Robert CI couldn’t ask for a better experience R and W heating very helpful and nice I would be happy to recommend uhaul
Wilma NThe lady that helped me was extremely nice and pearsonable, walking me out to the truck and ensuring I had everything I needed.
Alex KVery friendly. Good service
IVELISSE BThe check engine light came on 20 minutes after renting the truck. The oil levels were low. The check in process for UHAUL before the store opening were horrible. The system REQUIRED you to be on line to complete the transaction. I had to go home complete it and come back. I called Uhaul 3 times over an hour to get it straightened out. Horrible process.
Cynthia IThe vendor conducted my business Very professionally
JEFFERY TI had the best experience and the customer service was great!
TODD WVery professional, great attitude, in and out efficiently, truck was ready and waiting for me when I got there and easy drop off. Fair price and great experience. They way all businesses should be run.
MIKE KGreat service but the there was so much rust on the threads for securing the hitch, it wouldn't turn until the person helping sprayed lubricant on it. I would definitely rent from this location again through because the customer service was great.
JEFFREY LWe had reserved a smaller trailer and the only trailer they had was the largest one.
Chasity LThe first trailer had a problem with the tire. There was no one there to move the trailer so I had to do it. I also had to move it upon return. I also had to wait about 20 minutes when checking in even though I did an online checkin.
Timothy B