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Christopher Aumick
Customer Reviews for Raners Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, fast service
Cory OdonoghueGreat dealer to rent from. Always helpful, plenty of space to get into and out of on his lot.
Robert Braceno improvements needed they are the best
DANNY RINGERThey were closed the day we were to pick up a trailer there, in their defense, we ordered it online a few hours beforehand. The Uhaul lady on the phone was extremely helpful, and had us pick a trailer up at another location
Donald D FowlerRented many Uhauls but the Raners location was the friendliest, most organized I’ve ever dealt with👍🏻
WILLIAM SYLVESTERExcellent location for future rentals. Spacious lot allowed plenty of room for pickup and dropoff of trailer.
Robert BracePlace is a rip off. Filled gas back to where it was when picked up. Raners still charged a $20 gas fee. Do not recommend
Robert ScottYou couldn’t find a friendlier or better U-Haul rental place in the state! A very well run organization as well! Craig Ridd
Craig RiddExcellent service. Thank you!
Stephen GreenReturned over the phone. Holiday so closed.
Leona SargentProfessional experience vary helpful and all around great place to rent equipment from
VERNON MCGREGORI made a reservation for a 5x8 trailer. Upon arrival it was not there so I was offered a 6x12. This was larger, heavier and consumed more gas. This is the second time that U Haul did not have my reservation available. UHaul takes your order res and your credit card number and asks the customer to advise of any changes….Yet they make last minute changes and don’t tell the customer in advance! I cancelled the appliance Dolly, yet I was charged for it. I’m not happy.
Robert WenderlichOur pickup location was changed at the last minute, which cost us an additional 1 hour travel time - nit to mention gas. This facility was very nice & we dint have any complaints about their service. u-haul definitely let us down!
Roy SINEOThe inside of the back of truck had ashes in it and now my beds and couches are covered in it and it tracked all though the house. Did not get furniture pads or th 2 wheel cart and had to call in because they didn't have it set-up right
Jason NieseI needed a one way rental but wasn’t aware one-ways may not be available at my preferred pickup location. I had to drive between 50 to 75 miles to get the truck. It cost me an probably $75 in gas to get the truck at my loading location. I didn’t think to ask if a discount could be granted to compensate for the additional traveling to pickup the truck.
JUTTIE HOLMESGet more experienced office help . Let the record reflect that I had know issues with the people that I delt with on this rental . The problem is all internal with U-Haul themselves and if someone doesn't get it fixed your going to loose a ton of business. There are other company s to deal with
brian cottenRainers came and changed a battery in mid rental for us!! Great service. We rent this truck regularly and they are replacing tires that we have asked for.
Jane RussellWell it was a holiday weekend so there was no one there so I really can't answer all the questions but I did send them a message and ask them to call me when they reopened after the holiday to tell me what my final balance would be for the extra miles that I use and the girl did call me she was very nice she told me that I was spot on with the amount but then there was tax to be added so I knew exactly what was coming out of my bank account so I appreciated them calling me back and I thought that was very professional so the experience I did have with them over the phone was excellent thank you
KATHLEEN WEIRLocation is far and i didn't have the auto transport there when i was scheduled to pick it up there with the truck. They said another customer was supposed to return it for me to pick it up. So i just got the truck and picked up the auto transport at another location.
Umid KhasanovThere is no improvement needed. Service and staff are perfect!
Jane RussellReserved a truck on May 6 for May 30. Was told on May 29 that I would need to pick up the truck 40 miles from my desired location. Added 80 miles and 2 1/2 hours to my trip. Was not pleased with that at all!
Ari HillerThey were able to provide two movers to assist in unloaded the truck, at my expense, of course.
Dustin DerigoN/A
EVE BRAYI’m absolutely disgusted with the fact that I paid for the safe move and safe tow. And needed a medium duty winch out from a third party which I had to pay for.$408.+tax as well as $120 in fuel and $16 in oil. All of which came out of my pocket. After spending +$300 for the use of a ‘26 moving truck. Refund all of my money . I should not have had to pay for the winch out. Fuck Uhaul all together.
David NewtonEveryone was polite and professional. Wonderful to deal with!
CHAD PEEKThe truck had a shake in the front end above 60 mph. Felt like a front wheel out of balance, or an alignment problem. Possibly more so on the right side, than left.
Rodney KinneyThey were very helpful in getting me a truck that I wanted on the day that I wanted.
Timothy KasserPrompt and accommodating, very professional and helpful.
Naomi RenzoniThere needs to be a jack on the trillers I am 8 months pregnant and had to lift it off
Joseph woodworthI arrived after hours and simply dropped the transported in their lot. Lots of room to maneuver. I had a receipt in my email the next day. I didn't have to interact with anyone and everything was seamless.
Christopher ZurenkoTurning in our rental was very easy.
Kim M DoddsRental process was quick and easy. Could use a bigger selection of trucks.9?
LARRY COOKI was unable to use my GPS for location (I have T-mobile, and it's hilly country)- so phoned the station for directions. The lady there was so helpful, and friendly.
Rose A HoganDo whatever the company has to do to keep the Uhaul service in Prattsburgh. Excellent service and location.
Jane RussellMake it financially beneficial to Rainers Auto to keep Uhaul service in Prattsburgh. Excellent service and location.
Jane RussellKeep this service available at this location!!
Jane Russellkeep trucks at this location!!
Jane RussellHaving the truck at this location is perfect!!!
Jane RussellBest location ever. Keep the trucks there. 10ft are perfect for what I am doing and I need them frequently. Ann Rainer is the best!!
Jane RussellI need trucks all the time for 5 months in the summer and this location is so easy for me to get to. Ann Rainer makes the experience so easy. There needs to be attention to this smaller location because it is the best I have used. I need trucks there on weekends so I appreciate Uhaul getting them there.
Jane RussellBest customer service around!
Jane RussellCourteous, friendly staff at Raners Auto. First rate service.
John FishExcellent service throughout our busy catering season. We will be renting many trucks again starting in the spring. Thanks to all staff at Rainers Auto, especially Ann.
Jane RussellYou provide excellent service
Jane RussellEverything was great, customer service was polite and I always appreciate that.
Robert FitzwaterLeave instructions of how to close out vehicle returns.
ron jaquinAnne is the best!
Samantha WheelerSo convenient for our catering event rental truck pick up, so fast, and the staff is excellent!
Jane RussellLove the service...so close...we rent trucks almost every week and it is so convenient
Jane RussellFast & Easy service! Ladies at the front were fantastic. My trip was short but they did everything for me. Great experience.
DONALD STILESNo comment.
william biroscak