The app was not able to connect to the location, though the map in the app clearly knew where I was. Mr. Williams at the call center was extremely helpful and supported me throughout the process to pick up the rental.
Sarah Garcia
Customer Reviews for Superstruct Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cleaner trucks. As soon as I opened the U-Haul there were roaches running everywhere. I had to stomp them out & sweep them out the truck. I covered the floor with plastic bags before even putting my belongings in.
Priscilla MejiaIt would be helpful if business hours were earlier on weekdays. Speaking to an employee at this location prior to my pickup was not helpful.
emery chanNone
GLENN HIPOLITOThe Uhaul app doesn't work. It kept refreshing the page on pick up your truck. I must spent almost an hour on the phone with an agent. She made me delete the Uhaul app and reinstall it and the same problem repeat again. Then I must use Google Chrome to sign in. Then I must call an agent when I return the truck and must sign in through Google chrome. Another lengthy process. The site kicked me out before I can take all the picture of the truck. I spent another length process to talk an agent to close out the rental contract.
NGUYEN LAMGreat customer service
Jose TrejoMore attention to working vehicles
Tasha VelasquezThe app functioned poorly, failed altogether sometimes, and support was slow to respond. Took 1 hour to get my rental. Also the information requested when I picked up included 3 methods of verification no one would take with them to a rental. I could have filled that out when I made the reservation but that was not requested at the time.
Phillip CapobiancoWould like a finale receipt with charges and a call back to mobile number 4142
Ruth RiverasJust one minor issue.. when returning the 26' truck, there was two vehicles parked where the truck should be parked. I was unable to park appropriately, but at least I was able to not block the private vehicles from exiting the lot.
Manuel PulidoVery nice staff, accommodating to customer needs.
Troy LambertHi this location seemed to be doing some shady things. They tried charging me an additional $15 on top of paying $100 when I only drove a total of 18 miles and paid for 35. No Reimbursement was given to me and they tried to say my payment was declined but it was pending on my end.
Daussya SpinkxGood service
Jorge Espinozafastest and smoothest uhaul experience I had
Khoi LeThe lady is super friendly and helpful. Instruction on how to proceed is clear. Final total price turned out to be pleasant. U-haul did a good job keeping it accessible.
Xing SunStaff were great!
RICHARD RAYI filled up the gas beyond what it had at time of rental and they charged me for 3 gallons??? I dont get it. I even checked the van in with the guy at the location.. he said everything was good and then i check the email bill and he slid 3 gallons of gas on there at $20 extra dollars.. I wont be use uhaul anymore because this seems to be a scam tactic. to squeeze more money out of you!!!! SAVE YOUR MONEY GO SOMEWHERE ELSE!!!!!
JUSTIN FORDPleasant experience
Esperanca MonizGreat service , kind and helpful
Samuel Saavedra GonzalesEasy drop off after hours. Thank you
Kenia HernandezI returned with same fuel level and still got charged. People at location did not know a lot. Location had terrible lighting, etc.
Esteban LoriaNothing all was perfect
Salvador DeAndeThe worker there was really really nice I will come back here for all my igual needs
Cristina SeguraReal helpful
monica chavesVery fast and professional
Davey JordanKept changing pickup location without notifying me in advance
Kirk FysonGreat service and friendly staff I'll definitely keep coming to use their services...
Joel GarciaTruck was covered in dirt, exterior, in the cab and the cargo area. Looked like it was driven on muddy roads. It should be verified and check for cleanliness before the next customer takes it. Will avoid this place for rentals.
luis vasquezVery friendly and professional thank you
raul eduardo jr coreaI still havent received my final bill just turned in the key to the attendant never rented a uhaul before I would think there would be a receipt I did take pictures of the truck mileage and gas tank but overall was very easy
Byron GonzalezCharged me a gas Fee even though I put gas in and left it how I found it. They also don’t speak English and communicating was hard.
ISAIAH MARINI Reservations the truck and appliances dolly, but there was no dolly in the truck, I need to call and rent it at the Rosemead location, I needed to pick up and return there, wasting lot of time and money…bad
Andrew Dinh