Overall, we had a good rental experience. I do have one suggestion to make the pick-up of the vehicle go smoother. Sometime before the customer is to pick up the vehicle the employee should be sure the customer can access the vehicle. After we arrived, the employee was unable to open the padlock on the back of the truck to access the key to the truck. She spent about a half hour trying to get the padlock open, making a few telephone calls and going out in the pouring rain to work on it. She was ultimately successful and we were eventually able to drive away. I don't recall her name but I highly commend her positive attitude and professional manner for what had to be a very trying experience for her.
Terrance G
Customer Reviews for RightSpace Storage of Dover
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very courteous and pleasant. I recommend this U Haul.
Sherman PGreat experience. Holly was extremely helpful.
kristen cFaster service
Kyle LThe check-in software needs more QA testing.
Daryl FA bigger selection of vehicles would be an improvement.
DARYL Fi don't like the guess work on the gas. i like the full tank return with a full tank better.
DAVID GClean and GREAT customer service!
Susan KVery accommodating., and a very good experience as well as professional.
Scott MNothing, went very well.
Robert LThis local site was exceptionally good. The cargo van I rented had less than 2,000 miles on it, and was spotless. However, U-Haul's national reservation service was horrible, screwing up my reservation times and promising vans and accessories that were not available. Fortunately, the local site staff were extremely accommodating.
chuck hHolly and Lauren are the best! –Darrell
darrell sProfessional and personable.
Martha HThe only problem I experienced was where to leave the key during the return (after hours).
mike sThe staff at this location was very friendly and helpful. The staff from uhaul 1-800 number i called to book with was not helpful and they neglected to tell me i had to check in through an online app that i needed to download, Hate how companies are making customers do there work for them so they don't need employees and they can book there profit margin, as a customer i pay for customer service i shouldn't have to inspect there vehicle and send pictures through and app and do there job for them especially with the prices they charge.
James LGreat service from RightSpace Storage of Dover
Bob GWas sent on a scavenger hunt picking up and dropping off the key, which lead to me sitting on the phone on HOLD with uhaul for over 20 minutes THREE TIMES. Nothing about this was easy or convenient. Wasted an over an hour first trying to pick it up, which made me late for my move out deadline, so now i’m being charged. Staff was rude to me on the phone, then another hour to drop it off. all around just a horrible experience.
Allyssa GEmployee renting UHaul to me was not knowledge about the rental process and rude.
Britney SExterior was dirty and interior had cigarette smoke odor which was noticeable to me but not to the agent assisting me. I did not receive any discount for taking a van which was not rented as expected.
leslie rBoth of the people that I dealt with at Right Space were very professional yet friendly. They were able to get us a cargo van the same day we needed it, very much appreciated !
Ross CThe experience I had was fabulous! The gals in the office were knowledge, efficient and very personable. A family member is moving soon and I highly recommended this location to them. Thank you!!
Susan SVery friendly staff. Even called me at home the next day to tell me I forgot some personal items in the rental and they would hold it at the front desk for me.
Peter WAlly and Ashley were very professional and friendly Which made for a pleasent experience !
Edward MClearly state the additional per mile charge.
Carol PEverything was great. I originally said I would pick up the van at 2:00 but had to change it until 4. The lady I dealt with at Eagle Storage was wonderful.
Dianne CGreat staff!
Elizabeth CI found no need for improvements. Customer service was fantastic.
Suzanne A