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Joel M
Customer Reviews for Rim Country Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every thing went smother than expected. Thank you U haul .
MARGARET PWas all good
Ron CThe Lady that attend me there was very pleasant and professional.
Marco J...fix the air leak in the left cab window/door: this is very loud.
Rodney HImprove customer service online and your call center. My displeasure is not with the location site or manager. I was so irritated at the process, disconnected call, website and policy I can only say I am most grateful I will never have to rent a truck to move again
Beverly SAppreciated Jeff waiting for us. We were an hour late.
Paul SNo improvements needed
Pat LVery good!
Ronald VThe process was very easy and the gentleman was very professional
Karl SEveryone I spoke with was kind and understanding and very helpful
Terri TThe service representative was really helpful and honest you should ask it to your team
Steven EVery helpful and pleasant to work with!
Leon SGreat customer service..
mike bSuper easy drop-off, cheerful and helpful customer service rep.
marilyn tThe service was excellent. The trailer had not been swept out by the prior user but made no difference for our use.
GEORGE HStaff was very friendly and knowledgeable.
Tonto AEverything was great
Dana SImprove customer service! The person working when I picked up the auto transport trailer claimed that they did not have any wrenches to swap the hitch ball yet the service bay door was wide open and of course all kinds of tools were right there since they must work on the different uhaul equipment. He outright lied and I had to go to an auto service center and pay to swap hitch balls from 2-3/16" to 2". Even worse when I called to make the reservation I asked if the trailer would work on a 2-3/16" ball and I was told yes so I did not bring a different hitch with a 2" ball when I could have had I been told that was needed. So, since the uhaul location was some 40 miles away from my home, I had to purchase a 2" ball from a local store plus pay to have the hitch balls swapped resulting in an additional $40 out of pocket expense.
Raymond HTrailer has no stand so I was asked to use a tree stump. Right rear wheel is bent on the axle.
Donovan CAll the employees were very nice, helpful and professional. Thanks so much for a great experience!
David MMy pick up was great the man there was great he deserves a raise
ERIC WEasy, simple and quick.
Anthony Rnothing
Johnny KMark was great.
David WImmediate response.
Henry HGreat service Very professional. Would definitely use this place again
Paul BJeff always goes out of his way to make sure that I am well taken care of.
Jeffrey L⭐️⭐️⭐️⭐️⭐️
John STrain new girl longer
Kevin PThe guy that set me up seriously lacks customer skills!
Steve TVery convenient location to return our truck rental, this was our second return and everything was GREAT both times.
James PThe truck had no reverse camera. Please put reverse cameras in all your trucks.
Kevin TMy original drop off location was about a mile from my home in Star Valley AZ. A couple days before my arrival I received a text from U Haul to drop the trailer at a location across town. I drove to that location only to learn it was a vacant lot and building. I then drove back across town to my original drop off location and while there I was informed that they could not take the trailer and I would have to take it to another location which was back across town. The amount of inconvenience and aggravation to drop off this trailer was ridiculous!
David HNice employee
ray lSo kind and helpful
Holly LGreat drop off !!!!!
Harold GThey were actually closed for lunch but employee came out and checked in the trailer anyway. Was friendly and helpful. Overall a great experience!!
Stephen RJeff was nothing short of outstanding. Everything went better than planned.
Ed RExcellent Service !!
kerry lPerfect experience, clean / safe U-Haul cargo van, a lot of space & worth it!
Tyler WQuick and simple.
James HI barely pulled up and someone was out the door to unhitch the trailer and send me on my way. I could have stayed in the truck!
Bradlee SYour after hours pick-up and return. Sucked. You said it took 15 minutes. It was closer to an hour. Both times.
Larry OEverything went perfect! Gentleman at U-Haul was very helpful and knowledgeable.
Chuck HWas not aware that I could pick up keys in the lock box. Gentleman helped us anyway. Though he had the personality of a drill Sargent. It's all good
Dave DJeff did a fine job and was helpful and friendly. Thanks
Keith TInspect the equipment a little better and keep them clean especially on the inside and have accurate measurements of fuel.
ARTHUR HWell run shop
George HExcellent customer service
Tina BWe have been told that in future to get a 6 by 12 trailer, that doesn't have a ramp.
cheryl GWas difficult to know where to park for after hours return.
Gary AExcellent employee. Fast and courteous.
Tom T