Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They guy was very rude and unprofessional, not helpful at all. I will not be back at this place.
manuel R
Rating:
5.0
Had my unit for almost 10 yrs with no issues.
PALOMA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWIN B
Rating:
5.0
Very professional and courteous service.
Daniel C
Rating:
5.0
Customer did not leave a comment.
CHESTER W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pablo J
Rating:
4.0
Clean location and helpful personnel.
Yasha N
Rating:
5.0
Customer did not leave a comment.
Victor G
Rating:
4.0
Great location and service. Frank is friendly, helpful and kind! No bugs, but did see some mice droppings, otherwise, overall we’ve been happy with all the years we’ve been there. Thank you!
DEBBIE M
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Overall Experience
Rating:
5.0
EXCELLENT SERVICE !!! RECOMEND !!!
Alfredo G
Rating:
5.0
Customer did not leave a comment.
Douglas M
Rating:
5.0
Customer did not leave a comment.
Chuck O
Rating:
5.0
Your customer representative Sarah didn't catch her last name, went above and beyond my expectation. Thanks to her everything went as planned!
Richard F
Rating:
5.0
Customer did not leave a comment.
ALONZO T
Rating:
5.0
Customer did not leave a comment.
CARLOS F
Rating:
3.0
1 per mileage is too expensive!!!!!!
Celest A
Rating:
5.0
Nothing. Everything was fine.
travis l
Rating:
1.0
Not knowing what they were doing they couldn't find it they were all confuse on who did the reservation and who took it in, they defiantly need more training on how to use the system
marlen m
Rating:
5.0
Very helpful and easy to use
William W
Rating:
5.0
Great customer service.
Charles W
Rating:
5.0
The gentleman who helped us when we picked up the truck was very professional and helpful.
Kathryn C
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
Nothing, Frank was very helpful and customer minded
Anthony G
Rating:
5.0
Customer did not leave a comment.
Richard B
Rating:
5.0
Customer did not leave a comment.
ROBERTO R
Rating:
5.0
Customer did not leave a comment.
rafael h
|
Overall Experience
Rating:
5.0
The manager Frank is very helpful and friendly. Had a great experience will recommend or use in the future thanks 😊
Donnie R
|
Overall Experience
Rating:
5.0
The BEST Uhaul rental in El Paso. Quick, easy and convenient.
WENDY V
Rating:
5.0
Customer did not leave a comment.
ANDRES R
Rating:
3.0
I got a truck and none of the other items I ordered like hand trucks, blankets, etc. and the truck was out of gas!
Kevin F
Rating:
5.0
Very good price, always clean and safe, and Frank the manager is very professional and resourceful. I recommend he get a raise!
daniel b
|
Overall Experience
Rating:
4.0
Great service
MARIO L
Rating:
1.0
Most horrible experience I have ever had the owner Frank was rude very rude unprofessional. Cursed screamed and even assaulted my mother. I hope this monster business gets shut down!
VICKI C
Rating:
5.0
Frank was very helpful, efficient and courteous.
MONICA E
Rating:
5.0
Excellent
ROCKY R
Rating:
5.0
Customer did not leave a comment.
anthony r
Rating:
5.0
Customer did not leave a comment.
Joey s
Rating:
5.0
Customer did not leave a comment.
Christopher C
Rating:
5.0
Mr. Frank is outstanding!! I (We) most definally will be renting from him again.
DIONNE P
Rating:
5.0
none
ADRIAN S
Rating:
5.0
Customer did not leave a comment.
ANTONIO C
Rating:
5.0
Uhaul moved my pick up location at the last minute, my preference would have been my original location. The gentleman at the pick up location was very helpful, he called a day early to arrange pick which was very helpful! Struggled with the 24/7 app so was thankful I was able to work directly with a person
RONALD G
Rating:
5.0
Customer did not leave a comment.
BRITTNEY G
Rating:
3.0
Dropped off during non-working hours, u-haul app. Would not work, left trailer, called national number, they were able to do it for me.
ANTONIO P
Rating:
5.0
I got some of the best customer service I have received in a while. He was able to walk me through my reservation and made sure I knew how to work the vehicle. Hands down would come back to this location and recommend others as well.
YORLIN F
Rating:
5.0
Yard is kind of small.
THEODORE J
Rating:
5.0
Customer did not leave a comment.
ROBERT C
Rating:
5.0
N/A
Hillard K
Rating:
3.0
Customer did not leave a comment.
Paige W
Rating:
5.0
Customer did not leave a comment.
Luis M
Rating:
4.0
Customer did not leave a comment.
KRISSIANNA M
Rating:
5.0
Great job!
Werner L
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
5.0
Customer did not leave a comment.
Jonathon P
Rating:
5.0
None , Great Experience !! The personal were great !!
Bernard M
Rating:
5.0
Customer did not leave a comment.
Roberto R
Rating:
5.0
Customer did not leave a comment.
YASSER H
Rating:
5.0
Everything was great at this location... I’ll definitely come back
Mary M
Rating:
4.0
Customer did not leave a comment.
Jesus P
Rating:
5.0
Excellent customer service by Rio Grande Self Storage
Laura H
Rating:
5.0
Excellent Service and Customer Support. Keep up the good work!!!!!
PLUTARCO F
Rating:
5.0
The representative from Rio Grande Storage in Canutillo was amaizing and answered all my questions till I understood. I highly recomend it.
Diana R
Rating:
5.0
Excellent Service as always!
PLUTARCO F
Rating:
3.0
Customer did not leave a comment.
Danny W
Rating:
5.0
Customer did not leave a comment.
Alfredo M
Rating:
5.0
The guy in Canutillo went above and beyond to help make sure the lights worked. Thank you!!!
Aaron M
Rating:
5.0
Very friendly staff.
Rolando L
Rating:
5.0
May be yo hace more selección ti dio de from
ALEJANDRO M
Rating:
5.0
Very friendly and helt
Chris N
Rating:
3.0
Customer did not leave a comment.
Joshua M
Rating:
5.0
Best uhaul site
Humberto C
Rating:
5.0
Customer did not leave a comment.
Donale K
Rating:
1.0
Truck was dirty and ramp was full off animal poop smelled really bad
rudy a
Rating:
4.0
Customer did not leave a comment.
Juan G
Rating:
5.0
Excellent Service Experience from this location!!!!!!
PLUTARCO F
Rating:
5.0
Customer did not leave a comment.
Debbie W
Rating:
5.0
Great customer service first time renting a uhaul and we loved the experience
Carlos M
Rating:
5.0
Terrific Service … Great Location … Much Appreciated … !!!
BRIAN W
Rating:
4.0
My husband and I cane in to check in and took the truck but came back to pick up the transporter at at later time. We preoayed and then the second person was trying to charge again for the transporter.
The person that was there was not aware we payed in advance.
I think you all need more and better ways to communicate transactions.
Maria d
Rating:
5.0
My experience was very satisfying, can't imagine how you can improve the situation.
mark g
Rating:
5.0
Bob was great. He spent time showing me the vehicle and i had no problems with it once I took it.
GABRIEL S
Rating:
5.0
Customer did not leave a comment.
Adolfo P
Rating:
5.0
Customer did not leave a comment.
Jesus H
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
Nice clean and well organized facility. Friendly and helpful. Did not try to upsell. In and out. Will be going here again.
LUKE H
Rating:
5.0
Customer did not leave a comment.
Raul C
Rating:
5.0
Customer did not leave a comment.
Davina P
Rating:
5.0
Customer did not leave a comment.
Marlon G
Rating:
5.0
Staff at that location was out standing very helpful respectful and informative.
Rosemary C
Rating:
5.0
Workers very nice and courteous
claudia s
Rating:
5.0
Customer did not leave a comment.
Jeffrey Y
Rating:
5.0
Customer did not leave a comment.
Debra W
Rating:
5.0
Customer did not leave a comment.
Chris M
Rating:
5.0
Awesome Customer Service
Dale C
Rating:
5.0
Excellent customer service! Very helpful.
DARLENE R
Rating:
5.0
Customer did not leave a comment.
Darlene R
Rating:
4.0
Customer did not leave a comment.
Monica C
Rating:
5.0
I have already recommended this location thank you so much you all
STACY K
Rating:
5.0
Keep doing what you are doing.......
CURTIS C
Rating:
4.0
Keep trucks better tuning conditions
Fred V
Rating:
5.0
The store owner was very friendly and extremely helpful. I'll definitely be going back to him when I need U-Haul services in the future.
Darlene R
Rating:
5.0
Clean and tidy. Good security and help was available right away.
Privacy R
|
First Impressions
Rating:
5.0
The gentlemen that was at this location was great. I will recommend to my friends that they go here.
Gabriel A
Rating:
5.0
The service was great all around!
Jaime Q
Rating:
4.0
The computer system was not working properly which delayed the renting process even though I had done most of it on line.
Also cash is not accepted so I had to pay with a credit card.
Martin S
Rating:
5.0
No improvements necessary! Fantastic experience for a not so fantastic thing.