Rob was easy to work with.
David J
Customer Reviews for Rob Lohman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience - Went very well!
john aSurprisingly there were items left in the back of the truck when I picked it up. These were things that I did not order a number of blankets and an appliance dolly. The previous renter did not clean out the back of the truck as required so I did on completion of my move. The cab of the truck was clean so there was no need to do anything with that. I was pleased to know that I had 24 hours to return the truck this was very well appreciated due to the fact that my moving help could not arrive on the day I picked up the truck. Nothing to do with U-Haul rental.
JOEL PGreat customer service and good equipment!
Jerry SEasy to pull in and thru
Theodore LI did not get an email for return of trailer
SUSAN HNothing the representative there was a friendly and helpful and made my move. Just a bit easier which I appreciate.
Amanda HEverything was very efficient and quick to setup arrangements.
Pamela LTie down ratchets for the front wheels are rusted and very dificult to operate, might be a safety issue in the near future...if they dont latch correctly.
Andrey BRob Lohman goes above to assist customers. Truck I reserved was not available, so I got a free upgrade. However mileage was cut in half, Rob corrected the issue saved me over $100.00. Thanks
Jeffery EEasy to work with. Had to extend our usage but it was made easy by the dealer.
JoAnne PAlthough the online reservation didn't save the gentleman made sure I had what I needed , and answered my questions without a hitches . Great small town business !
Renae BI like the old policy, rent with full tank return with full tank. Otherwise all was good, made for a smooth move.
Jeffery EThanks Rob… appreciate all your help!! Kelly white
Kelly WEquipment that was requested was not provided. Staff didn't know anything about uhaul
Nicholas DGreat customer service. Car carrier had no license plate. Rob did note it.
David HCheck washer fluid & wiper condition before you leave in a Winter weather advisory
craig wVery helpful and courteous
WAYNE DThis location is an small town business...but does an excellent job to accommodate any customer request.
JULIE AMy entire experience with Uhaul was horrible! 1st my reservation was switched to whitehall when my storage unit was in Muskegon. Then my boxes or dolly weren't in the truck. I had to put my things in garbage bags because it was Sunday morning and nobody was around. I couldn't find boxes until the uhaul.on Apple opened. And I had to leave my refrigerator and stove behind because I had one person helping me move who couldn't lift the heavier items. Complete disaster of a day. The manager called the next day and was very apologetic. Offered to give the reservation fee back. That took almost 2 weeks. Then almost 30 days later, they take $200 off my card. I am still waiting for a reply from the manager again. It's been 3 days since I emailed him. Will never use Uhaul again!!
Jami PI had called on Thursday to them asking to rent 10' one way. Was told they couldn't let the truck go one way because they were book on weekend. Call another location @ was informed she found one at this location for one way???? So they lied. U-HAUL Company update: The reservation system did not work as intended. Mr. Lohman did not lie. Thank you for the feedback. We will use this to improve.
GEORGE BThe digital app pickup did not work at all. I was asked to click buttons in emails that did not exist. It was an endless loop that continually brought me to misleading information on how to accomplish my task. I'm a UX designer - this was the worst UX I've seen in my life. Incredibly frustrating on a day when I just needed keys to a truck. The store owner (who just happened to be there on a Saturday) had to override for me, and use his master key. Hot garbage.
Shaun MThe online pick up process was absolutely terrible (by no fault of the location). The software repeatedly thought that I had already picked up the truck when I hadn't received the key code yet. It took me over 2 hours to get my truck. I will never use this system again.
Jacob SThe cab does smell like a smoker used it last and my husband has asthma. Are clients allowed to smoke in the cabs? We have rented from Uhaul several times and this is the first time the cab has been smokey. Just some feedback.
MATTHEW GBETTER DIRECTIONS/MAP It was way out of our normal travel area, (28 miles in a direction I had never gone) and we were not familiar with the area. (A slightly larger sign would be nice. The trucks were back away from the road, and we drove by once without seeing them.)
CHRISTINA MThey were wonderful. There was an issue with the pick up time but they were able to get us ready to go on time.
DONOVAN BEverything was great. Terry and his son take care of business.
RONN JEverything was great. Personell were friendly, efficient & professional. Great experience.
CHARLES DAlways great service from Rob.
ROGER LBest place to work with.worker did a nice job unhooking the unit. Thanks again. Will use again when going south.
ROGER GExperience was excellent! Staff was very helpful and friendly.
TENA MExcellent. No concerns.
JAMES LThe reservation I made with the Customer Care #, was not in the system. Rob was very courteous and helpful. He made the process quick and easy, relieving a lot of stress. I’d highly recommend this location!
JOHN RNot the location it the app. It took us an hour the app locked. Every u haul need a wifi use. It should not be this hard. Never again!
Gary GThe vehicle was clean and served it's purpose. I do feel it was a bit pricey. I only needed the truck for less than 2 hours to haul 1 table a total of 31 miles and it cost me almost $75. I wish there would have been more size choices and maybe an hourly rate.
RONDASUE BSuperior customer service was provided....
JULIE AThe front of the truck and windshield were not clean, covered with bugs. The dolly tire on the right side needed air, it was very low. I would have like to have had cruise control for such a long trip. Otherwise everything was OK..
Charles JRob is a great guy and easy to work with!
SUZANNE MOn line reservation system did not work. I had to call the local store directly.
THOMAS HA lot of our things got wet from a leak, including our nearly new mattress. Very upset.
Jeremy WPayment wasn’t deducted from my account for a month. Way too long - if people are not on top of balancing their checking account it could really mess things up. This took way too long to process the payment.
Richard GEasy quick and professional
Dennis LI would highly recommend this u-haul business. Friendly and very easy to do business with.
Scottallen A