Robert and Bevs is fantastic. UHaul on the other hand not so much. Your app is atrocious and faulty. Customer service is slow and has an attitude problem. 10/10 hope I never need your services again.
Nathan M.
Customer Reviews for Robert & Bevs Truck Accessory Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was filthy when I picked it up. Windshield was dirty. Mud in the cab. I had to sweep out the cargo box before I could use it. Then I got charged the cleaning fee.
Michael S.Dropped off the truck after hours and did not have any issues.
Mark K.All was excellent, I don't think you can improve it
RONALD F.Our truck's battery died and we had to wait almost 2 hours for U-Haul's roadside assistance to jump us. Thank God we were parked in the driveway of our new home and could wait inside as it was only 35 degrees! I'm just wondering if these trucks are regularly maintained/ checked out before they're released. Our had 147K miles on it.
Kieth H.Manager was very polite
Brian D.Couldn't think of anything. Fast courteous service
Rob S.Very friendly and helpful staff. Easy, convenient in and out
Dennis A.Customer service was top notch. Get people to do business with.
Kevin E.I rent a truck from Uhaul at least once a year for several days. Uhaul should make it mandatory that the windshield is cleaned. The inside of the windshield (every time) was very dirty from people vaping and smoking in the truck. This made driving at night difficult. The trucks all smell like a smoky bar room. Other than that the truck performed as expected. This stuff should be common sense.
Frank D R.This location is top notch. Could not have had a better experience.
anthony D.I am a repeat customer of this business and would highly recommend it!
GREGORY D.When I set up this reservation I chose Aamco Transmission to return trailer to but when we got there, they were CLOSED for vacation! This drop off location should have been listed as unavailable. We were in a city that we know nothing about and this was very stressful. Luckily, no thanks to UHaul,s eternal hold time, we were able to find another place who helped us.
Donna T.Trailer had rusted lugs on wheels which havent been serviced in a long while. The latch on back was rusted everywhere, tires didnt have much tread on them. Robber safety latches on breakaway chains were dry rotted, unusable. Ive owned trailers before, yours didnt handle well even while pulling w a v8 engine. You need better trailers, period. I travelled 300 miles towing it, and was worried the whole time it was gonna blow a wheel bearing, also no spare tire or jack. Not acceptable.
edward J.From renting the truck to its return, the whole process was easy and efficient. The truck was ideal, and the staff were very pleasant. I would absolutely rent from them again.
Sean M.The drop off via app when the location was closed was awesome. Thank you!!
Lindsay E.Very friendly and helpful
Melissa E.Your trailer I used was horrible but I guess we cannot rate your junk
daniel M.Easy and convenient, the guys at Robert & Bevs got me on my way within 5 min.
Mark B.Friendly staff!
Ronald O.Many uhaul locations aren't open on Saturdays.....many emploed people have to move on weekends. Luckily we found the above business was open Saturday til noon.
Todd B.One of the ratchet tie downs was worn out and needed replaced. Should have been replaced before I rented it. Was difficult to operate Thought would have to cut strap to get it off.
WES J.Drop off after hours was a breeze!
Carl S.Great Service. Everything went smooth
Daniel M.Large outside, easy to navigate. Very muddy ground. Didn't go inside after hours check in, very simple.
Shauna B.Drop off location in NJ never closed out the contract Rented from Robert & Bev in the morning & dropped off the same night in NJ Been a week - called several times & sent text messages as welll - no response
Rich L.This location was great! The other location where I was sent first, and couldn't complete the rental was a pain. Thank you uhaul for working with me to get the trailer when I needed it.
MATTHEW S.the owners were awesome
Rose P.Truck cab and box we're not swept out visible debris on the floors. The dirt part wouldn't be that big of an issue if you didn't have stickers threatening to charge me if I didn't do it and the last person obviously didn't clean up after themselves nor did U haul before renting it to me. I made sure it was swept out cab and box. Truck cab could have been Lysol sprayed or something. it smelled really bad like cigarette smoke. I was a smoker so I know how hard that smell is to completely eliminate and if I was moving and still a smoker I would like to be able to smoke in the vehicle but you at least could have tried to neutralize the smell for the non-smokers. Fortunately I took pictures of the truck the gas gauge and the mileage before and after. it turned out that the gas gauge was quite a bit off compared to what my contract reflected. I only put 13 miles on the truck for a local in town move my contract had half a tank on the contract but I started out with about a quarter tank less than that. Obviously I can't use that much gas in 13 miles. I informed the company of this error and fortunately this did not become an issue at drop off. MPG on that particular truck is about 18 miles to the gallon so I didn't even use a full gallon. The gas gauge didn't even really move. Everything was easily resolved and nothing really was that big of a deal until the end when I looked up and saw the Trump paraphernalia and realized I unknowingly supported a bad company. I don't know where U-Haul stands on reality and Trump terrorists but I do not support mentally ill not jobs. And will not return to that location to rent a U-Haul or to that company for any other reason. My next move if worse came to worse I would move by pickup truck before ever going back there again it will take 10 times longer but in no way will I support terrorist. You may feel that is a strong point but we've all seen enough to know that our future is at stake and we all have to live with our decisions and the normal people have to live in reality which eventually will work itself out. Feel free to contact me if you need further information. PS I probably rented about 30 U-Hauls since I started driving there are other options but I've always used you. Somehow I always get the job to move a friend or family member.
Robert S.The truck we used had Arizona plates. It shook at speeds over 40 miles per hour. The shifter moved but didn't change the gear (P, R, N, D). You had to wiggle it to get it to the gear needed. Brakes need checked.
Laura S.