Customer did not leave a comment.
Brian H
Customer Reviews for Robins Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't know if anything at this time.
Catherine VFix your NATIONAL computer system...I won't blame that on the contractor, that's an error at the corporate level.
Ryan Dall was good
Ronald EGreat service as always
Timothy BEverything went well friendly service... The only suggestion would like to have picked up by 8 am
Kurt OThe manager was extremely kind and friendly and helpful. she informed me of the policies and procedures and explained everything, I will definitely recommend them in the future
STEVEN BAmazing staff super helpful and very knowledgeable. I will definitely use this location again
Steve BLocation was filthy, clerk tried to charge us for extra miles because she made a mistake. Charged us for gas even though the truck had 10 more miles to empty than when we picked it up.
Damon DEmployees not friendly. The equip was covered with snow, and the manager told the guy not to worry about clearing the snow, so I was unable to assess the equip. When I asked for instructions on how to use the guy pointed to the instructions on the fender and said follow them. I would have expected better from small town people?
Dennis HThe customer service lady at this location really knows her job &’is very helpful.
Tina CMuddy foot prints in cab, broken roll up door making for difficult use. Clean and check the equipment.
Heinz STruck was dirty. Damage on truck not marked. Location website said open at 8 am on Saturday but they were not!! Terrible!
Robert Wnothing
Paul RIt's just a drop off location at a mechanic shop, so we can't really judge their service.
Chris RBoth pickup an drop off help with trailer that’s nice. Thanks again
pamela cThe staff was very helpful and friendly!!!
Thomas JI lived in Williston ND and was told there would be a truck either in Sidney MT or Williston ND, but I had to drive 4hr round trip to pick one up in Glendive MT.
Dan HGreat local service station with friendly staff!
tom cThe truck was full of cat hair and dog hai which I’m allergic to. The windshield wiper was broke and I drove thru a rainstorm at 130am and it was quite disappointing that a basic safety item was neglected. The tow trailer was awful as well because the tire straps were cut so many times every time I stopped one was off because I couldn’t ratchet it down again safety. I called customer service ass well as my wife and we both never received a phone call back because I think there should be a discounted rate because of just plane laziness. I’m a class A driver and as I told the place I turned it into that they should not let the car trailer out before straps are fixed and the truck was a mess. When I got home I actually took my yard blower and blew out the truck for at least 5 minutes and still didn’t get the dog and cat hair out. And the worst thing is I called twice and never got to speak to a manager. And the call back never happened, so horrible customer service.
Michael GGreat again!
Laura WThe staff at this location were very rude.
GENE BThe owner and workers were amazing!
Jaid BThey are really trying
RICKY DThey were great
LARRY WHad to drive 80 miles just to pick up the trailer. There is a Uhaul facility in our town.
David FHave the trailer ready to go
Lloyd SWe booked our reservation 2 months prior to pickup. We set it for Sidney, MT pickup at the Saddle Shop location. We had jobs lined up in Michigan where we were moving to, with specific start dates. The day prior to order reserved pick up, we were told there were no trucks. The soonest we could get them was 2 days after original date, on our scheduled move date. This threw our entire trip off by 4 whole days. Loosing out the employment opportunities we had. It was very frustrating and inconvenient to say the least. We also then had to drive an hour away to pick them up at the Glendive location instead. I am not sure if this error was on the part of UHaul or the local location. Was not a great experience at all having it fall this way.
William hWe booked our reservation 2 months prior to pickup. We set it for Sidney, MT pickup at the Saddle Shop location. We had jobs lined up in Michigan where we were moving to, with specific start dates. The day prior to order reserved pick up, we were told there were no trucks. The soonest we could get them was 2 days after original date, on our scheduled move date. This threw our entire trip off by 4 whole days. Loosing out the employment opportunities we had. It was very frustrating and inconvenient to say the least. We also then had to drive an hour away to pick them up at the Glendive location instead. I am not sure if this error was on the part of UHaul or the local location. Was not a great experience at all having it fall this way.
Frank HI had to sweep out the cargo area and toss the leftover trash inside the truck under the seats.
Ryan B👍👍👍
GARY BReally nice truck - new - only 4K miles! Tried to get the truck in Bowman, ND, but had to drive a couple hours to pick it up in Montana. It was a pretty drive, and I'm just glad we got the truck. We packed it full, and I mean FULL, and it still drove good & pulled a trailer with a Polaris Ranger. Got Dad's estate moved from ND to MI. Very happy !!! I think we used around $400 in gas from ND to MI.
Chris SNot over charge for rental. It is less then $100.00 to rent a 5x8 open trailer from Great Falls Mt. to Glendive Mt. . But, $350.00 to rent the same exact trailer to go from Glendive Mt. to Great Falls Mt.. WHY! WHY! Why! I WILL NEVER, EVER RENT FROM U- HAUL AGAIN!!! WHAT A RIP OFF!!! Your new slogan should be; We're U-HAUL, we DON'T CARE, Because we DON'T HAVE TO!!!
Larry BThe truck had transmission issues and a gas leak. Worst extension ever!!!!
ELIZABETH HThey didn't have the reservation right had get trailer they put it on wrong had lots damage done 2 pick up
Debbie B