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DENNIS G
Customer Reviews for Rock Lake Paint & Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your web pick-up is the worst thing ever. Your android application is crap. Made me waste my one hour worth of time. Also, $20 after hour charges? Why? What's the difference? Why would you charge $20 for picking up the same truck after hours? Why don't you inform customers upfront? Uhaul is not anymore what it used to be. Fully unsatisfied.
Jatin PUntil I switched my reservation, I was supposed to use the Uhaul dealer in Watertown, Wi., Freight Patrol LLC. But that dealer let me down. After a snowstorm and frigid weather, that dealer could not guarantee my service. He put me off from Sunday through Thursday, with excuse after excuse. By Friday I was not confident he would be able to fulfill his responsibility. I then contacted another dealer, in Lake Mills, Wi. They assured me that they could fulfill my needs, so I switched dealers. Both Rock Lake Paint & Repair, and High Desert Home Center, in Ridegcrest, Ca., were very helpful, and offered great customer service. I would not recommend Freight Patrol LLC, as I could not depend on them.
KEITH JI purchased the dolly for $7 but it wasn’t on the truck and when I went to finalize the bill I tried to dispute the charge but the app wouldn’t let me continue if I disputed anything. So I would to be refunded $7. I have picture evidence of the dolly not being on the truck. I realize it’s only $7 but it’s the principle of the matter cause not having a dolly forced me to hand lift everything I intended to use the dolly for. Thanks
Adam FEverything is " Excellent" at this Uhaul dealer!! I have been using this Uhaul dealer for over 10 years every time I need to rent a truck or a trailer. And " every time" has been Excellent at this Uhaul dealer. I would recommend this Uhaul Dealer all of the time!! Very nice too.
Debbie DRather rude dealing with the people there. No help hooking up trailer.
Luther HThe after hours check out process was not working. We spent 10-15 minutes trying to get it to come up even after we had the application loaded, but it was just more sales ads - no place to check the vehicle back in. We were cold and tired and finally just gave up. We very much appreciated the last minute rental though when our other rental fell through.
JANET KOther locations don’t include the dolly for the boxes unless you request it, this one had the dolly on with a seal, the business was closed at location. I had to remove the dolly to make more room for my furniture. I hope it’s not a trick to make you pay for the dolly
MANUEL GImprove the online check in and check out process.
Shirley VI was charged 3 times today for one uhaul rental. I just checked my bank statement I am very upset. And want my money that I was over charged
Holly LNothing great job friendly
DONALD GGood customer service skills I will return
William BFairly easy to rent a trailer from.
Paul FStaff at Rock Lake Paint and Repair are very friendly and helpful. They took care of my rental quickly despite my not having a reservation.
GEORGE BWhen I used the Truckshare 24, the app froze and I never got the code for the key in the locker. I had to call U-Haul, then get transferred to the Truckshare line. Why doesn't it just show the code in a confirmation text, email, etc. That was the only hassle.
Scott GVery helpful and friendly
Gary VThis was NOT the place in which I ordered the Uhaul truck through. I was told the day before my rental that the location I ordered it from (which was exactly one block from where I work)...would not have my truck available and that I would need to drive an hour in the opposite direction to pick up my truck...VERY IRRITATING!!! The gentleman at Rock Lake Paint and repair was great and allowed me to park my car there for the 3-day period that I had rented the truck. He was extremely helpful in an otherwise messed up and ridiculous transaction.
Brian EReally not much at this location. Super clean facility, was in and out in probably less than 5 minutes. Best rental experience that I have had.
Charles GI pay 95 $ from lake mills to whitewater wi is about 30 miles I think is high price I rente in Illinois to Wisconsin and pay like 50 so disagree in this transaction
david fVery helpful, curtiese.
Steve GThey were very helpful, kind and provided excellent customer service
Dawn OEasy, no problems
Steven DNo one was in the office. I had to go find him. Very helpful and friendly to work with
peter RSimple and convenient for both pick up and return.
Michael EVery helpful. Had tail light issue with my truck not the trailer
Brian BExcellent service
Gregg FYour app didn't work so I had to manually go to your Uhaul site on Safari. very annoying
Alexander BVery understandable people
Delores MI dropped the 2 wheel Dolly off after hours and followed the instructions on the remote drop off
John WOnly employee was busy. I couldn’t skip the line after all my online for work. Not a big deal. But when online says skip the line, I expect to skip the line. Employee was good, but stressed by other factors.
Kenneth KWe were extremely pleased with our experience in renting a U-box. The staff was very friendly and helpful, it was very easy to book, everything went smoothly and according to plan. I would highly recommend this service.
TERRENCE CTry to have more one way trailers at every location
steve rTrailer wasn’t ready - frozen to the ground! Was a busy morning with two other rentals. Requested all the same information that I already supplied on line. Not sure why that works that way? Friendly, just logistics confusing.
Amy AProprietor did not aid in hooking up trailer, Electrical connection was not correct and proprietor did not have an adapter. Lock down bolt for ball was risqué and stuck.
Mark LPhone contact was awful. Spent on the average 20 minutes confirming pick up and delivery. Transferring your call to an operator not involved in the move was useless and frustrating.
JIM MU-Haul needs to offer this location the option to list different locations for where to pick up the truck. This location had my 20" truck out back, but the mobile app said it would be in the front; I had to go inside and talk to someone working who said that the only option they had to choose in their side of the app was the front. Please fix when possible.
Tannen SConveniet location to Johnson creek
RICHARD YAwesome! Thank you!!!!
MICHAEL BNo suggestions
VINCENT SVery convenient and excellent service!
Mark DAll good
SANJEEV GThe location is great, the truck was not. I had major difficulty with the online checking. It took almost 20 minutes to get help with my call. Customer service was very helpful and polite. But, once she got me through the checking and I hung up, the truck kept dying. After 10 minutes of warming up, it stayed running. Once loaded at the property, I had the same problem.
LAURA BKeep up the good work. Friendly service. I’ll definitely be back.
TRACY MStill waiting for the $50 refund for the changed pick up location.
Gene HSigns or location information on where to drop trailers, trucks, etc.
MICHAEL MThis location lost my U-box. Made numerous attempts to contact them and U-haul. No one could locate it. After week, found it at this location. Uhaul corp. apologized profusely. Issued a credit.
Alan W | Overall Experience