Rod is great! This is my second time using this location. Very convenient to the area I live. Rod is so friendly and overall makes the experience easy.
DIANA A
Customer Reviews for Rod's Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was on a busy street with little room to turn around. The proprietor said the mileage charge was .69 cents a mile and yet the bill was for 1.09. I was able to pick up the van and transport my item where it needed to go so end of story.
Gertude JThe owner of the garage/store was exceptional. Friendly, helpful and knowledgeable. Would 100% recommend to anyone! Sometimes just a little bit of humor and kindness sets the tone for a positive experience.
Steve ARod’s a great guy. Friendly, knowledgeable. Everything was ready and waiting. Only problem is the location in downtown Nashua is very small with extremely limited parking, and lots of traffic.
Bob CRod, is a great guy and I will never forget about his generosity and the help he gave my wife and I when we in a very difficult situation, it's nice to see that there are still a few humans among us!!! Thanks Rod McIntyre your awesome man!!!!
JASON FGreat service from Rod the owner, clean truck and I'll definitely repeat of I need another one. The bad reviews are lame and are based on ridiculous things. A frozen lockbox? You leave a bad review for that? Piss off idiot.
Dave MConfirm that the customer understands that this location is not to be confused with the larger facility on 101A in Nashua NH.
James BThe gentleman that helped me very nice
DOREEN Sdid not sign up for safe move coverage and was charged on the final bill.
Shawn PKeep going!!!!!!!!
helvio sConvenient location. Easy drop off process through the mobile site
Joseph PRod was extremely friendly and helpful. The van was in perfect running condition and the transactions were very easy
Chris LRod is spectacular.
Ken Gnice to arrive early and get out on time rods service was top notch
Earl SRod was very helpful getting me going quickly both at check in and return. Awesome location!
Jeff KSmooth and easy
JOHN MVan wreaked the smell of smoke. It took multiple sprays of air freshener and leaving the windows open overnight to get rid of most of the smell
Michael RCharged for insurance that i didnt even want
Sida DI dropped it off after hours. I called in a m to make sure I did it right and he was helpful
Greg SNot aware there was a return time until I received text for unassisted return. B/c previous day started so late, I was late unloading and returning truck to unstaffed facility. While on hold w/UHaul to ask where I should park truck, boyfriend called facility number to ask exactly where they wanted truck parked b/c choices were to block driveway or block garage door. Dispatcher suggested door. Hopefully, that was not a problem for them.
DEBORA GThe gentleman who helped me with my scheduling screw up (I put wrong day) and easily rescheduled me is awesome. Super nice guy too. I wish all of my interactions with people were as great as my experience with him. No issues at all.
David WI would have liked a vehicle return receipt with my billing total.
GAIL GThe location was very convenient to where I lived. Check in was easy.
Linda GI declined supplemental insurances when I reserved the van, but got charged $20 anyway. Not fair.
Lucas LRod was great. Very friendly. Made it an enjoyable experience.
Thomas HI think the location is great! It's just the person who owns the lot is rude and unwelcoming.
Jessica DSteering on the vehicle was very loose
David DThey were fast and sufficient
EVELYN RVehicles were easily accessed, and set up to be driven right onto road.
William MI got $20 for coverage charged which I don’t get what that for plus the inside of the truck was so dirty and haven’t been vacuumed before I picked up. Not satisfied with it at all.
Huong HGreat convenient location. Owner is a pleasure to deal with.
Steven HI was charged for insurance which I opted out of when I checked in from my phone. I was charged twice for a dolly that I did not use (it remained zip tied to the van).
Victoria TTell them not to go to that location because they are adding charges to the bill that were not discussed.
Beverly KThe guy at the counter was awesome!! But the price was ridiculous for a really small truck I paid almost $70???? That's ridiculous!!!
Michael Ci would have to say I’ve rented uhaul trucks 20 times, Ive never had one cleaner than this one ! good job- and great service in and out. Thx Damien
DAMIEN DNo masks or other Covid protocols being followed. The truck was clean and ready to be used, but the personnel are not safe to interact with during quarantine.
Daniel CEverything went smoothly. Thanks.
Dennis RNot sure - didn’t like the erroneous $20 charge I had to deal with.
Jason BGreat customer service
RAYMOND BRod explained all aspects of the truck so I understood what to expect from it. It handled as well as it could from its age. It was very clean. Having dealt with Rod once before when renting it is clear this person knows how to run a business. Thank you very much. Ray
Raymond BFirst of all, none of these guys in store wear mask during the pandemic time. Secondly, they charged me double and so far didn’t give me any explanation. I tried to call several times, they said to call me back. No one call and I called back. They don’t pick up my phone. Terrible!!!!
Junwei Hsmooth. will use again. thank you!
Robert CThis rental location is unbelievable, the worst experience with U-HAUL ever! The owner charged my invoice with the insurance coverage that I didn't ask and he insisted that is mandatory when renting the city van. He didn't want to listen to any reasons and at the end, I have been obliged to pay !!!! The van cabin had an incredible and disgusting smelling, probably has not been clean never !!! I cannot figure out how U-HAUL allows renting equipment to such an incompetent and disgusting place. Not recommended to anyone!
ANDREA FNothing. Service was great. Mine was a last minute rental and Rod’s was able to accommodate me.
DIANE MEveryone was very friendly and most helpful, before and after the rental. Definitely recommend this location!
Mark MThe pick up was so convenient, user friendly, great customer service. Absolutely perfect. Will always use this spot in the future!
Joy PI was charged an extra 40$ and it still hasn’t been refunded
Thomas MWe could not be more pleased
Franck Dvery easy, pickup and drop off were seamless
John KThe gentleman that called me in the morning to finish the process was very rude. Yelled at me for dropping the key in the wrong slot. Threatened to charge me more because I didn’t do it right. I had explained to him that my drop off was at night, couldn’t see anything. He pretty much said I was stupid and I should’ve seen it right on the door. Very unprofessional.
glenda lMuy buen servicio.
Myriam BRod and Rods automotive was very helpful and pleasant and kept in good communication.
Suzan T