Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the customer service at roundup self storage was excellent. the proprietor went out of his way to work with me and was very pleasant.
the uhaul online reservation system left much to be desired. it seemed that the internet site as well as the Uhaul customer service over the phone seemed to have a poor understanding of what was actually available at the location I was attempting to rent from. the online procedure of uploading photos of sensitive documents (ie drivers license) was clunky and frequently did not work. it was not clear when and how to upload dox for the reservation. maybe this system works better in more urban locations, but in our rural town, the process was pretty frustrating.
Daneil Asay
Rating:
5.0
Very helpful and polite.
Blaze Cordaro
Rating:
5.0
Great transaction, interesting location, good customer service.
Tracy Payne
Rating:
5.0
Jeff was very kind, helpful and patient, he did a great job with us, we are very thankful with him.Thank you!!
ALBERTO MALDONADO
Rating:
5.0
Customer did not leave a comment.
John Sutherland
Rating:
5.0
Customer did not leave a comment.
Katrina MARTINEZ
Rating:
5.0
This place is great to rent from. This man is so nice and professional. I will always use his rental place. We arrived earlier than our scheduled time and when we contacted him, he allowed us to pick up the U-haul early. Great personal relation skills.
Thomas Linnastruth
Rating:
5.0
Customer did not leave a comment.
John Sutherland
Rating:
5.0
Customer did not leave a comment.
MICHAEL WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Andy Bell
Rating:
4.0
Truck had mechanical issues that made it difficult to operate. It was taken out of service at the drop off location due to these issues. It should not have been leased in that condition in the first place. Additionally, we had to pay out of pocket for windshield wipers and did not get reimbursed. Finally, Uhaul miscalculated the distance of the trip (allowed milage) and charged extra milage fees when reality struck. This was also not corrected or reimbursed. Will not be using Uhaul anymore. There are many other great competitors to choose from these days.
Matthew Kaplan
Rating:
5.0
Customer did not leave a comment.
MICHAEL WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Anthony Delmarto
Rating:
5.0
Our experience was fantastic, all the way through. We were given all of the information we needed and the truck worked perfectly. We were so lucky that this U-Haul was there when we needed it! Thank you very much!
pete peterson
Rating:
5.0
No coments
Diana Apodaca
Rating:
2.0
The uhaul app is very buggy and made the self serve process difficult
Kendall Swarthout
Rating:
5.0
The pick up transaction with the owner was easy and he is very friendly. Thank you
Michelle Coffey
Rating:
5.0
Owner/Operator went above and beyond to help me get the unit ready for departure. Outstanding service, much appreciated.
Mike Bodwell
Rating:
5.0
Customer did not leave a comment.
Anthony DelMarto
Rating:
5.0
Customer did not leave a comment.
KIM KITTINGER
Rating:
3.0
Dropped off after hours. Nobody to interface with
Matt Bouchard
Rating:
5.0
Customer did not leave a comment.
Dana Vasquez
Rating:
5.0
Customer did not leave a comment.
Quinn OToole
Rating:
3.0
Customer did not leave a comment.
ROBERTO DIGENOVA
Rating:
5.0
Customer did not leave a comment.
Charles Partridge
Rating:
4.0
this was a drop off so it was completed quickly by the friendly gentleman that I interacted with, thank you
steve dimmick
Rating:
3.0
Customer did not leave a comment.
Sergio Castillo
Rating:
5.0
Customer did not leave a comment.
Thomas Chriswell
Rating:
3.0
Customer did not leave a comment.
Tim Lenehan
Rating:
4.0
Customer did not leave a comment.
Brian Balarsky
Rating:
5.0
2 thumbs up.
Kevin Lian
Rating:
3.0
Customer did not leave a comment.
Kevin Hughes
Rating:
5.0
Customer did not leave a comment.
Martin Ciofalo
Rating:
5.0
The gentleman that helped me pick up my trailer and hook it up was helpful and kind. Paperwork was quick and easy.
nathan phillips
Rating:
4.0
Customer did not leave a comment.
Bradley Jordan
Rating:
4.0
Customer did not leave a comment.
Mark DesRochers
Rating:
3.0
Customer did not leave a comment.
Jayson Lozier
Rating:
5.0
Nothing, Jeff was very nice and helpful.
Christina Castiglia Spellman
Rating:
3.0
It was dark and did not have contact with anyone
william dunbar
Rating:
5.0
there wasn't reception for the checkout process, maybe provide Wifi so people can accurately check out.
Denise Yavas
Rating:
5.0
Customer did not leave a comment.
Perry Davies
Rating:
5.0
The personnel at Roundup were so nice! They helped me through an after hours drop off
Kathryn McNeal
Rating:
5.0
Jeff at Mill Creek Storage was the absolute best! From the very first phone call to the last day (over 2 years!) he has been very professional, helfpul and accomodating. His customer service skills are through the roof. In this day and age of poor customer service, he was a true delight! We will not only use him again in the future if needed, we will also HIGHLY recommend him and Mill Creek Storage to everyone we can.
Mark Hambey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Keller
Rating:
4.0
Jeff’s service was great. Equipment did what it was supposed to do. Thanks
Truck was filthy, reeked of cigarettes and had spilled sodas or something sticky on seat and floor. Fuel tank was on Empty. Truck was not the size we requested so now we have to rent another one - very disappointed.
Harry Blackburn
Rating:
3.0
Customer did not leave a comment.
George Balmaseda
Rating:
5.0
Keep up the good work
Cyrus Mowlavi
Rating:
5.0
Outstanding and clean storage facility. Jeff, the manager was courteous, professional, and efficient.
robert aguilar
|
Overall Experience
Rating:
5.0
A couple the the tires were at the ware bars. Do you wait till the blow out before replacing?
John Meister
Rating:
4.0
Customer did not leave a comment.
Michael Bereny
Rating:
5.0
Customer did not leave a comment.
Steve Dutcher
Rating:
5.0
Customer did not leave a comment.
Katrina Gonzales
Rating:
5.0
Customer did not leave a comment.
Ed Dardenne-Ankringa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melinda DardenneAnkringa
Rating:
5.0
Jeff provided me with exceptional customer service. We were 100% satisfied with our storage experience!
Sue Mallory
|
Overall Experience
Rating:
5.0
This is my favorite location. So helpful and friendly!
BRIAN PALMER
Rating:
4.0
Customer did not leave a comment.
Randall Byerly
Rating:
1.0
Nothing wrong with this pick up but U-Haul didn't put the truck where it was supposed to be. I had to drive 80 miles out of my way at my expense to get the truck.
Adam Emley
Rating:
2.0
Worker was kind but we got the oldest looking truck in the lot, cold air was blowing in through everything, the seats and the room in the front felt more cramped than my Kia Soul. Also, we sweeped the u haul after seeing we could save 25 bucks from a sign inside our uhaul only to be told that our payement is not going to be adjusted. It felt like I was tricked into doing free labor.
Unhye Rhodes
Rating:
5.0
Customer did not leave a comment.
MARGUERITE E MCDONALD
Rating:
5.0
Customer did not leave a comment.
Jason Oneil
Rating:
4.0
Customer did not leave a comment.
Alfred Ruser
Rating:
5.0
Very friendly owner. Facility was nice and clean with great 24/7 access. Felt safe and secure.
Paul Kim
|
Overall Experience
Rating:
5.0
Manager nice and helpful. Very professional operation. Great place.
janice clover
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Copeland
Rating:
5.0
Customer did not leave a comment.
FRANCISCO BELTRAN
Rating:
5.0
Very friendly and helpful, got me on my way quickly and with all of the information that I needed.
PADRAIC MACLEISH
Rating:
4.0
Trailer needs legstand when disconnected
DAVID PARIS
Rating:
1.0
This particular drop off does not have an on-site person….. ever. The drop off place has no cell service to log the return got charged an extra day because of it. I was refunded that extra charge after 45 minuets on hold with customer care. I will never rent from uhaul again.
ANNETTE BARNES
Rating:
4.0
Customer did not leave a comment.
Craig Fitzer
Rating:
5.0
Customer did not leave a comment.
Daniel Holler
Rating:
5.0
Read contract thoroughly before signing.
JEFFERY DEAN CLARK
Rating:
3.0
Not open as stated. Rural location we self checked in rental via cell phone.
Robert Parkes
Rating:
5.0
Nothing you were awesome.
Lourdes Segovia
Rating:
5.0
Jeff was very helpful and friendly and the facility was fantastic, I only moved because I found a unit closer to home.
Rachel Blakey
|
Overall Experience
Rating:
5.0
I was met by the owner (?) who was pleasant and very helpful. The building was easily identifiable with many vehicles parked in front, and the signage was excellent and helpful.
Karl Wiest
Rating:
5.0
Customer did not leave a comment.
Pete Agmata
Rating:
4.0
Customer did not leave a comment.
JEFFREY LAURENCE SMEAD
Rating:
5.0
Customer did not leave a comment.
Janice Hutton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cameron Emme
|
Overall Experience
Rating:
5.0
A great facility for storage. The unit was clean, well lit, secure, and conveniently located. The only drawback was the cost of the unit ($120/mo for a 10x10). If the price was lower, I would have rented much longer. Despite this, thanks for providing a safe storage facility in Bishop.
Matt Wilson
|
Overall Experience
Rating:
5.0
The whole experience with Jeff was great.
MANES ELIACIN
Rating:
5.0
Customer did not leave a comment.
Shvin Pandya
Rating:
5.0
Jeff was a pleasure to work with. Very friendly and helped accommodate all my needs. Highly recommend this location for storage and Uhaul
JEFF BAKER
|
Overall Experience
Rating:
5.0
This guy is great. He takes care of things quickly and even at later hours. He has lots of space. He is friendly on the phone. The facility is clean.
Christopher Rosien
Rating:
5.0
This place has the greatest view to put you in a good mood whether you're leaving your items behind or picking them up. Always felt safe and secure. Staff is super friendly and only a walk or phone call away. It seems they have storage units to fit all your needs, small ones for hobbies, medium ones for the extras around the house or huge ones to fit your whole house in while waiting for your next home. Pricing is reasonable and set ups are a breeze. Did I mention the view? Simply gorgeous.
Ramona Amado
|
Overall Experience
Rating:
5.0
I would recommend this facility 5 stars
Brian Holland
|
Overall Experience
Rating:
4.0
Hard to plan a move without being sure the equipment will be available until 2 days before your move date. I understand the small town limits availability. Otherwise a good experience.
Reed Turney
Rating:
5.0
Customer did not leave a comment.
Anna Froelich
Rating:
5.0
Sweep out back of truck,
Darrel Wayland
Rating:
5.0
Customer did not leave a comment.
Angela Riesen
Rating:
3.0
Very small location but the gentleman working there was very nice and helpful
Claudine Bovich
Rating:
5.0
Customer did not leave a comment.
Deborah Carrico
Rating:
5.0
More equipment availability
Robert Buckley
Rating:
5.0
Jeff provided great customer service!
Bryan Trafecanty
Rating:
5.0
I was very pleased with this location. Ease in drop off.
Pamela Wines
Rating:
2.0
There were no personnel at the drop off location. It was in a remote area quite isolated. It was not even in the town of Bishop as I expected. Further, the staffing hours we’re not known to me until I was at the location. Fortunately, I was able to contact you all via telephone and the agent on the phone a story helpful and walked me through your self drop off process
Brad Erickson
Rating:
5.0
Jeff is a good person and super friendly. so I think it is a good place for you to rent a team in case you are moving.
Gabriel Osnaya
Rating:
4.0
Customer did not leave a comment.
Matt Kaufman
Rating:
5.0
Customer did not leave a comment.
Don Taylor
Rating:
5.0
Very friendly service and the truck was great.
Linda Chaloupsky
Rating:
2.0
Owner made no apparent modifications to account for social distancing or COVID-19. Truck did not gas up and I had to return it for a different truck.
Sami Abdelatif
Rating:
5.0
Great place to rent a U-Haul. Real nice owner.
Janice Clover
Rating:
5.0
Customer did not leave a comment.
john johnston
Rating:
3.0
The outside of the trailer was dirty , like it had been through wet muddy roads . There was a bolt at the front of the trailer , that was coming out , the wheel well was ripped and the trailer looked awful . I needed it so u took of . When I got home and opened it , it was filthy . I didn’t have a broom , all my suitcases and ice chests got so dirty from the floor . I was very disappointed.
Penny Tait
Rating:
5.0
Manager is outstandingly helpful and flexible.
Jane Richardson
Rating:
5.0
Customer did not leave a comment.
Penny Tait
Rating:
5.0
Customer did not leave a comment.
JENNY HUBBARD
Rating:
3.0
Consider renting hitches
Bob Gisler
Rating:
5.0
Customer did not leave a comment.
Alicia Smith
Rating:
5.0
Customer did not leave a comment.
Mark Mendoza
Rating:
5.0
Jeff is great to work with.
CHRISTOPHER BONI
|
Overall Experience
Rating:
4.0
never used the office since everything can be done online
would be better if it was fenced with a coded access gate
staff is great