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Sedona M
Customer Reviews for Royal Oaks Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work. Fantastic service.
Kenneth HGood service received
Henry OAmazing service from the ladies at the front. Highly recommend this location!!!
Kevin RI took pictures of gas tank amount and existing body damage , I'm glad I didn't need the pics. Ford 9ft was powerful and quick. Friendly service quick and easy .
Naithan DAgent provided Prompt and friendly service. Very knowledgeable and very patient.
Gladys EThe customer rep that helped me out at the counter was very professional and helpful
Udochukwu NI've had a great experience at U-Haul. The people there were very kind and helpful. I would definitely use this location again. Thank you
Gabe BTruck had several maintenance required warning lights on when I got it!
Brad K2nd time renting here, very respectful manger and his employee. I will renting here everything smooth and quick paperwork air climate nice and clean building
Diamond BGreat experience, will definitely be a return customer!!!!😊
Anthony JCustomer was great 😊
Jazzirelle MI was charged for a dozen of pads and only received a half dozen. The truck was filthy in the inside and had no option to drop the vehicle off at the nearest location. I was told I could get my Veterans Discount and didn't.
Jack JProviding a full tank of gas, a clean truck interior and having the truck ready for pickup at the designated reservation time/date. All of these items would be an improvement. Due to the truck not being ready, my movers had to reschedule me, which delayed me a day, and I was moving hours away.
ASHLEY SAll was good, Ms. Hilda, your rep was an exceptional personality. She is good with people and very helpful. My visit was a great one. Thanks
Pamela Bit was very nice to be treated very professionally Thank you guys.
BENJAMIN DDisorganized, the lady at the front did the best she could,she was kind. 1st when I arrived The service wasn’t prompt.I had to wait about 20 minutes before I could get the vehicle. According to the associate at the desk the vehicle that I reserved ahead of time it wasn’t available. she told me that I had to wait on another patron to return the vehicle. I brought it to her attention There was a vehicle in the lot The same size as the vehicle I reserved , and she responded with concerns that if I took that vehicle the next patron would be without a vehicle. Because I was already there she agreed to allow me to use that rental she didn’t ask me for my card information told me I would not be charged but I was instantly charged when I came back and returned to U-Haul I brought it to attention that they had already processed my card information and charge me the fees that she told me I would initially have to pay for the rental. I was initially charged around $80 or so only to get a notice in my email that I then owed $20 and then it turned into $50
Chelsea JThe ladies that checked me in/out were amazing.
Anissa SEverything was perfect at this Uhaul location , Grate customer service and I always rent truck from this location and strongly recommend to all my Frinds
DARSHAK TNobody was available to receive the truck, we rented in one place and after that the people who rented to us did not wanted to received back.
Carlos MGreat service and almost new rental 9’ Van
ANDRES GI strongly recommend this locations to all my friends, Manager and his team are very professional ,
DARSHAK TEverything was very perfect and I really like there professional customer Service ,
DARSHAK TI was charged 810 miles when I only used 10 miles. Called to find ur why I was charged this much the guy working there admitted to his mistake and said I would be refunded instantly. It’s been 8 hours and 3 additional calls later I’m now hearing I won’t be refunded until 3-5 business days. Even though I was told otherwise and will have my pending withdrawals put me in overdraft. I shouldn’t suffered because of a mistake the uhaul rep made I’m highly disappointed.
ASHLEY AI think you're doing quite well. No comments for improvement.
KEVIN CI was charged for something the receipt is not specific and there is no way to dispute it or even speak to anyone. I will never rent from this location again. I returned the vehicle with no damage and I filled the tank up more than what I was given. I’m highly disappointed.
HEATHER LThe accuracy of fuel charges. I was charged for 1.5gallons of fuel and I brought the truck back on a 4th of a tank. How I received it.
TIFFANY RVehicle might need a tuneup or fuel system needs maintenance.
JORGE EThe customer service rep. was exceptionally kind and patient. She is a tremendous asset to this organization, and is highly appreciated.
ORE BAppreciate the guidance of an employee who helped me with my mobile check in experience
Keith HVerification and return process is tedious
Estelle DCustomer service was excellent!!!
Angela YThe manager at this location was so friendly and helpful. I definitely recommend this place to anyone.
CHUNG Vthe person in the location is so friendly, however he didn't explain us about all the extra charges U-HAUL is going to charge us!
ANTOUN FThe manager overcharged me for the insurance that I never ordered and he lied about it
GENO CThe custumer services was exellent.
RITA JThe whole experience was excellent. Marcia was professional and extremely helpful, as was the gentleman on the return.
TODD MI can’t remember her name but she’s very friendly and she Has AMAZING customer service best experience with uhaul .
Khari SThis location was good and fast. Friendly guy. My only problem is that they put this strapped in dolly and moving blankets in the truck near the back door. If you want to use it, break the zip-tie seal and be charged a fee, otherwise don't break the seal and it is blocking a huge portion of space. This is frankly obnoxious and a scummy sales tactic. I almost considered breaking the zip-tie seals just to get the room back.
MATTHEW LGasoline should be full up for , that is easier for customer to add up gasoline before returning the vehicle.
SUNNY CLady working there was rude and unprofessional. Complaining about her job, her relationship with u-haul and not explaining services and its conditions properly.
Javier VExcellent customer service. Answer all my questions
ANA QMore trucks available.
MELISSA MMarcia and Dave very helpful & pleasant
JANISE LThe service was exceptional. The only thing you could do is give it for free since we live in a capitalistic society, that is not possible.
michael eThanks it's Good experience for me
Abdelmohsen AMy uhaul battery died! I’m glad I paid for roadside help. The guy who jumped my uhaul battery told me that the battery ha even jumped many times, and that it wasn’t my fault at all. Because of that I had to take more time to move and I got charged an extra day! As a person that literally got laid off due to covid and just got a new job with no money and a lot of debt, every dollar counts. Please consider refunding me at least for the extra day charge if not the whole order because I spent hours I could be working (had to push my start date back) because my battery went out when it wasn’t my fault! Please help!
Alexander DMarsha is awesome. She was very friendly, thorough, and professional. She is definitely an asset to your company. She made the process painless. Marsha is a customer-service guru!
Carolyn LThe young lady at the front desk clearly doesn’t like her job! Her attitude was horrible,when I told her I didn’t need the dolly she said,” if the seal of it is broken you are gonna have to pay!”. I explained to her that I was going around the corner and didn’t need it but she kept bringing up the fact that if I touch it I would have to pay. Her attitude all together was poor! My sister who came in after me so I could use her card said the same thing! Maybe she thought we couldn’t afford it or something because she was rushing us! I just hope this improves 🙏🏽! Have a Good Day
kwema wN/A
Juana OThe Manager on Site was very nice and professional!
David GMarsha provided great customer service! She is thorough in her explanation of the services you receive. She’s also very kind and friendly.
Melissa MEverything was Perfect!!!
Sade AAll good
ANGEL SThe representative was very informative on all of the procedure of the contract and on the storage rental ,she was polite and kind I would definitely return to this location . Thanks Vangail Garrison
vangail gIn small locations like this don't let 2 people book pickup at the same time. Please space 15 minutes or more between pickup times.
SHARON SGreat prompt service , keep it up
MARCO PFill fuel tank completely. My vehicle's tank showed "near full" when I picked it up, but I had to return it "Full". I used the van for 32 miles and ended up filling tank with 6.6 gallons. I seriously doubt that the vehicle consumed 6.6 gallons of fuel in 32 miles.
DANIEL PNothing
LAMARCO F