Customer Reviews for Rubens
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rubens
We paid $42.00 for Save Move Insurance. The truck got stuck in the mud. Then you charged $174.90 for towing service that you could not even provide. The tow truck said he could not help us so we had to pay another $478.00 to a separate company that U-Haul called. This is not including rental of the truck. Total Bill $871.70. MY ADVICE..CALL A MOVER..DON'T BOTHER W/U-HAUL.
Horrible place, I returned my equipment at 3pm, sign said the place closed at 6pm. No one was there, doors were locked and no one answered the phone, Today... 1-8-2016 I got a phone call saying my equipment wasn't returned, I found this place to be a hassel and will never do business with them ever again
The very nice woman who handled our transaction went above and beyond to help us with our rental. She really helped us out when we needed it...truly a blessing!!
Excellent customer service making sure I had a good understanding of all functions of the vehicle and how to read contract vs what was on the dashboard
Its kind of a tight fit for maneuverability while getting the rental in and out. The staffis there to assist.
I loved the fact that we were able to pick up the auto transport hours before we originally had scheduled!
I dropped after hours so didn't see anyone just dropped keys in box. The location was convenient and in a safe area (although not a lot of space to park truck).
Very friendly and accommodating.
Always a positive experience I cant think of one thing that needs to change!
Michelle was helpful and great. I would recommend her to any of my friends/family
This is the second time we have used this locations and both times the experience was perfect. Great job!!!
Agent insisted that the one who reserved the van had to pay and pick it up. Not so per customer service. But I (Ohio rentor) obviously could not do, so I had to inconvenience my ex wife to come over and pay. Then, when my son went back to have the car carrier up, she could not do it - an hour delay.
Even though the computer program went down they did a great job of getting me on the road and taking care of business.
Everything went well. No issues.
Signs where to drop of u hauls
Jordyn was WONDERFUL. She really knew the answer to every question and directed us in regards to every problem. She is the best person we have dealt with at any U-haul dealer
Excellent customer service. Easy check in and check out. Hours are perfect. Employees are accommodating, friendly and professional!
Michon was so accommodating and friendly. Great u haul experience, would highly recommend Ruben's. Elaine
Have coffee ready for the customer , nothing in the area
The customer service rep was very friendly and very thorough of the inspection before allowing me to leave with the trailor. She also explained in great detail how to return it after hours. She was very helpful.