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Don C.
Customer Reviews for Russian River RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I really appreciate your service. Your voice on the phone reassured me. Thanks.
Daniel C.Thank You
Olaf H.Excellent price and service.
Nathalie D.nice people very accomidating, thanks...
Aldo Malerbi P.Make sure app instructions are clear, even for those that are 1+ hours late. Also make sure moving trucks are waterproof.
Tommy R.Lois is the epitome of exemplary customer service
JOHN R.Lois is always so friendly and helpful. This is the only location we rent Uhaul vehicles from
Marla W.Friendly, knowledgeable staff and fast service always make the rental process super easy! 5 STARS!!!
Daniel Z.Great , friendly service
JOHN B.The lady who helped me was so nice and it was a really good experience will keep using them :)
Laura R.Everything was soooo easy and the staff was great! I rent from here every year for a big annual project. Yay!
Pam B.Everything was five star! Very informative and very nice women to deal with!
lynda B.You are doing great. Friendly, efficient.thank you
Jon R.Great customer service
lynda B.Stay cheerful as always.
ANTHONY N.Easy business to work with.
Eric F.The UHaul did have a defect in the floor that should be repaire - a panel that is not secured and has created an uneven spot in the floor. My friends, who helped me move, and I, myself, tripped in it a couple of times. I did point it out to the rental person when I picked up the truck!
Virginia F.The vehicle was returned while the location was closed. Online directions were pretty easy to follow for more tech savvy people.
William B.Nice man. Very helpful. Clean organized place.
Gregory G.You do a great job. Friendly, professional and reliable.
Steven M.This is the ONLY place I rent a Uhaul from mostly because of Lois and Michael and how they treat people. Best customer service and they always have what I need
Marla W.Terrible all around experience. When making the reservation and estimating the cost difference between a one way and round trip, Michael said he would extend the weekday rate of $.89/mile and that I could return the truck at any time on Saturday. We calculated the total cost of $480. When I realized the paperwork stated $1.09/mile I called and Michael stated it was a mistake he would correct. Mid trip the truck also had two flat tires and I was stranded for five hours waiting for roadside assistance. I plan to file a grievance against this UHaul franchise
Charles W.The experience was great from start to finish. Lois, provided great customer service.
JOHN L.A great experience all around.
Daniel Z.Amazing experience. Very kind and friendly place. Top professionals.
Kenneth S.Wonderful experience. Friendly and helpful. My new go to for rentals.
Jeffrey D.Nothing!!!
LINDA B.Keep it up!!
Victor Hugo D.What a great staff !
Michael M.No key. Truck dirty. Truck unlocked.
JASON E.None.
Robert R.Everything is fine once we got used to the on-line check-in procedures. I would much rather deal with a human being on site.
Wilkes M.Nothing, the truck was excellent and the service was excellent. Mike, who took care of us is a wonderful employee. He made us feel real comfortable. Please give him a pat on the back from us Dennis
DENNIS S.GO back to R&D dept - revamp your app for retnals GO back to UX/UI design dept - work hard on your documentation, step by step process, as well as the video component Whover let the holes in the process design and QA slip should rectify the situtation. Period. You're welcome.
Suzanne D.As a U-Haul customer for nearly thirty-years, I have rented dozens of trucks, trailers and storage units over the years in multiple U.S, States. Russian River RV Storage is absolutely fantastic! They are a pleasure to rent from and a true gem in the U-Haul network. 5 STARS!!!
Daniel Z.Lois and Michael are great!
Marla W.Friendly staff, very knowledgeable. Office pups are so cute!
Lori R.I paid for a dolly and it was not included in the truck
Lucero V.Your new self check out is not user friendly
MARTHA S.This is the only Uhaul dealer we go to. We love Lois and Michael!
Kathleen K.Vehicle was ready when promised, it drove well, and the service was excellent.
tom W.They are always nice and make sure you have the equipment you reserved
Marla W.Service was outstanding if I do say so myself. :)
Lois N.This is the best place!! Lois and Mike are awesome!!
Marla W.Service was great use them every year, will be back again next year, Thanks Healdsburg U-Haul...
Aldo Malerbi P.The location is very convenient, and the representative was very professional, helpful and communicated well. I would highly recommend both Uhaul and Russian River RV Storage to anyone needing a moving truck with fast, clean and professional service.
Julie M.Very happy with the service
foad A.I've rented here several times. Always a breeze, staff is great
Peter C.Only if you would open earlier other than that service was excellent thank you
Abel C.Smooth with ease with self returning my truck.
Noelle M.All good
Kris L.Fabulous service and great team. I will happily recommend and return. Thank you
S'ra A.At least clean the windshield.. Clean mirrors help too
JIM B.Always excellent service!
Johanna B.Friendly and accommodating to our needs. The cargo van actually had better MPG than I had anticipated.
Ricardo N.Michael has excellent customer service, especially the dos!!!
Meg M.It was a nice experience. The check in and out was easy just take your time. The lady at the shop was very nice and answered all my questions. Easy, Great pick up and drop off location. Would recommend to anyone.
Jeanette B.The entire process was very efficient
Rick W.Nothing really, everything was perfect.
Kendis C.Nothing! I've rented from you guys over 3 times and you are wonderful!
Melanie S.So happy to have this great business so close to us. The Gentleman who helped me was so nice and helpful.
ERIN B.Good
Aquileo V.