How the HELL do you people expect a customer to DROP one of your 6ft x 12 ft. INSANELY HEAVY trailers after hours, or on a SUNDAY when there's NO JACK / DOLLY to crank down to support it & make it possible to unhook! I'M PISSED OFF! I WASTED A 70 MILE ROUND TRIP TO DROP OFF A TRAILER WHEN NO ONE WAS AT THE SITE & I HAD NO WAY TO DROP IT! I'M A 67 YR OLD DISABLED VETERAN FOR PETE SAKE! YOU PEOPLE ARE ASSHOLES!
JUSTIN D
Customer Reviews for Russs Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Retured a day early and after hours.
Tamera RVery accommodating and pleasant to work with!
Eunice MTruck had issues from the start cruse control didn't work truck would shut off randomly check engine light came on. Seemed to me the truck was not well serviced
Jacob KVery friendly staff
David YDrop off location more efficient than larger pick up location in the city.
william aQuick and easy drop off.
MARK GCalled 1 week before all was good called day of 2 hours before pick up got there and had 1.5 feet of snow and ice on the unit and had to clean it off myself
Lee SGoogle maps doesn't take you to this address. It takes you to an abandoned house about 2 miles away. I finally called the business and they gave me directions. Uhaul did not refund my money for not receiving the appliance dolly and packing blankets and wants me to pay an additional charge for mileage which is less than the rental for what was not delivered.
Tom SThe guy never came out when we where there just told us to put the key in the truck
Lisa fVery confusing at night. Where to park??? Stuff all over the place, trucks, trailers.....
Ted JVery helpful and courteous.
Tran BWe requested a 20’ and only got a 15’. When you reserve a size you should at least get that. There is a reason you want or need that size. We we’re told that we would have to take what is available I just don’t think that right. Like I said when you request that size there is a reason for that size. We we’re not able to haul everything we wanted. However, the representative was very friendly.
Jenny NThe folks there were very kind and worked with me on a weekend pick up and drop off to better suit my needs. Everything worked out well
Christopher TThe trailer assigned to me was picked from a nearby dealer and Russ worked with UHaul traffic to get me reassigned to another trailer so I could complete the rental.
GREG LTruck had a bad fuel vent making it difficult to gas up and had to fill very slowly at a trickle like pace to avoid early shut off. Bad alignment and front tires were bald. Lenor was very nice and accommodating to our equipment needs. Great customer service
Kyle MVery helpful and friendly folks made the process easy!!
Jason WVery helpful in giving me a call back early in the morning to let me know the truck would be available. It was a very last minute request for a truck and she still helped make it happen! Thank you!
Rachel KTrying to plan ahead and securing a rental weeks ahead is very painful. Corporate person that talked to me was very rude, threatened that I may have to travel 100 miles or more to pick up the trailer. Every question I asked their response was "Do you want me to cancel the reservation?". I would say no, but this is very hard to plan with out knowing for sure that I have a rental secured.
Joan DWet dog food left on floor of trailer so it smelled like puke.
Lisa BThe check in did not go through. Not the fault of the location looks like it is something I. There U-Haul system.
Stacey KDrop off Location could be open on Sundays
Robert ZThe contact person at Russes auto wanted to get a hold of us but did not leave a voice message. She tried calling from a number that wasn’t associated with Russes auto. We could’ve been there earlier, but didn’t know they opened early.
Brad GEverything went great! I did save time by filling everything out online ahead of time ! Thanks! I
MARTY SThis is our 3rd experience with Russ's Auto for Haul services, and it has been frustrating each time. There is one lady who handles it. She is very part-time, and impossible to get ahold of without leaving a message, which she will return the following day. At the time of reservation, it stated that someone would call me by a certain time the next day, but I had to call them and then wait for a call back. When we arrived, she wasn't there, and we had to wait, when we were on a time constraint - MOVING DAY!
Joshua AOnly drive vehicle 11 miles and was charged for almost 70 miles!!! Grossly overcharged me not impressed!!!!
Melissa GIt would have been nice if they would’ve been plowed out, truck was stuck took a little bit to get it out, the people were very Friendly Just seemed like It was more than they could handle
Randy Sall was very good.very pleasant people
Steve KThey were very helpful.
MARY SEverything was done well.
Donald FNice way to get large items home.
MARK GSpeedy, in and out on pick-up and drop-off.
Joseph LIt was after closing, but no problem dropping it off.
Annette KThe pick up location was OK other than the truck was not swept out from prior rental and the blankets we ordered were not there. The bad part about this entire experience was dealing with UHaul customer service. Pricing is terrible. Had to have it changed 3 times. They switch the pickup location without my approval. I will never rent anything from Uhaul again.
Rick EOffice is very cluttered and dirty.
Matthew HKeep your equipment in top shape. It was a very pleasant experience. Thanks
DENNIS LGreat service.
JODI MI reserved it to pick up in Stanley, so not very happy that we had to drive 40 miles to pick up the truck in medford. Then the guy had no idea how to do anything (because the lady who usually took care of Uhaul stuff wasn't there) and couldn't even print a receipt
Deb TTrailer was a dilapitaded old wreck. Rear door was spreading rollers and other parts all over the trailer.
Kent PI have used this location 2 times. The first time the address given on the contract was N1988 Hwy 13 Medford Wi. I used my GPS to enter the address and was taken to Walmart in Medford. I looked behind Walmart and then drove up and down Medford looking for a U-Haul. I eventually called U-Haul and the person pulled up a Google maps to help me get to Russ's Auto. Russ's Auto IS NOT in Medford!!! It is in Stetsonville WI The econd time I drove a different quicker route and didn't waste time looking for U-Haul behind Walmart and driving up and down Medfords main drag. Also. The phone number for Russ's auto does not have a message machine. It is Russ's "shop" number. So, when I called Sunday after hours to leave a message that the Tow Dolly is in his lot, I could not leave a message! The next day I called a second number for Russ's Auto. Please correct the address and phone number so that future renters don't drop off the U-Haul in the Walmart parking lot at N1988 Hwy 13 Medford I would not recommend this location until these issues are corrected
Jim RTotal dump that I dropped the uHaul at. Basically a repair shop with abandon cars everywhere. No clear place to park truck.
Michael SSelection was limited but I did get a larger uhaul for the same price for the equipment that I did request.
Victoria C