The truck rented had a hard time changing from 1st gear to second gear. My husband seems to think the transmission may be going out. But he's no mechanic, lol.
Teresa M
Customer Reviews for Rutledge Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect! Kevin was extremely professional and helpful!
SUE BWas unable to return to the address that was given. No one in office and no where to park truck. Sign on door said to take it to another location. Then was not given anything to show that I had returned it in good condition.
Herbert SNeed to make sure your computer system vehicle weights is correct your computer system said my vehicle being towed weighed more than what it did
Stewert KThis associate was very helpful and answered my questions with concise answers.
Wayne WNothing at all I was very satisfied
Linda RRutledge Mini Storage has polite, helpful and professional staff. They answer your questions, make suggestions that are very helpful and are accommodating.
Patricia EOnce again...simple and easy.
Raymind MWhen a unit is reserved insure it is AVAILABLE when it is to be picked up! Reserved a trailer at another site. When i went to pick it up...no trailer to be found. Took agent 45 minutes to find another trailer and had to drive across town to pick it up.
richard CThere was not an orange “U-haul lockbox” available anywhere at this location. We did eventually find a drop slot on a door where we placed the key, though it was not marked or labeled in anyway, which was very confusing.
Elizabeth LThey are the ABSOLUTE BEST!! Customer service was OUTSTANDING!!! Good friendly people!! I have been praising them to everyone!!
Shelley pCourteous and efficient, great experience!
Anne HThe initial pick-up location was not open and could not be contacted. There was a three hour dalay and I had to pay crew while we waited for an alternate location to be found. Rutledge was the alternate and they were great.
James CReservation was easy to get and employees were very nice to do business with
Judy NNone
Lowell KTrailer had a couple of it's light out ,but everything else was good. I'm handicapped and trailer had no jack and the young girl should not have to pick up that much weight.
David MYou saved my week!!
Terri BI'm sure I had a 1/2 tank when I dropped off the truck but was charged 25 dollars for gas anyway.
james lCharge fair prices !!!! Over 500 for a one way 8 hr trip is a ripoff
DUDLEY SNothing, everything was excellent.
ROBERT KU Haul is the problem not the location. Found website difficult to navigate. No guarantee I would get the truck. Kept changing location of truck w text messages. Call representatives were slack and not helpful. Had no faith I would actually get truck so picked it up day early.
Nolan SDrop off point. 5 mins and I was on my way. See y'all next time I need a car hauler!!
JOSHUA SAuto carrier lights did not work, wire was cut, had to go purchase trailer lights so I could use the trailer as needed. No care from pickup or drop off locations. Not applicable on the recommendation because I am not sure at the moment.
Chris DCustomer service at the 1-800 number was exemplary.
Elizabeth WThe U-Haul was not in good shape and drove terribly..the brakes were not the best and the steering was hard...The location was great and I would definitely use them again
Pamela FDrop off at this location and maybe UHaul in general is not personal and you have no sense of the rental being accepted as it was picked up. I would like to see a walk around just to walk away knowing I will not be charged for any extras, i.e. appliance cart and blankets were in fact in truck and accounted for. This location on 2-3 occasions now took keys and or paperwork and said receipt will be emailed. Nice enough but not cleared by inspection.
Roger BThe staff is super friendly.
Frances BNothing
Ronald DDon't be a conformist.
Jeremy BWe were diverted to this location and were not made aware of the hours of the new location. We set up an appointment originally at 10 am but the new location did not open until 11:30am resulting in multiple 30 mile trips to get a uhaul. I understand that this problem was no fault of the location; however, the customer service at this location was nothing to write home about.
Elizabeth CAppears to be a new business on the upswing for growth; nice people.
Christian SExcellent service from Mr Rutledge Highly recommended
Brant BI am most happy with the service I received. Pleasant people to do business with.
JAMES BFound clothes behind the seat but good experience and friendly people.
Joshua LThe woman at the rental desk seemed to be very new and either distracted or didn't know much. There is no one to help you put the trailer on the car. I am almost 80 yrs old and the trailer is heavy. Get someone to help. I could not recommend this place to anyone not strong enough to get the trailer on the car.
Judy Wa trailer jack for the trailer rented would be a big plus!
JAMES BI had to help the girl put the trailer on my car.
Judy WVery nice establishment. Easy drop off jiffy quick!
JOHN LCommunicate better with the site from the info provided from the on-line reservation. The corporate / regional customer service was pathetic. All of the materials that I ordered and was confirmed with an e-mail were not available at Check-out. The site did not know what they were supposed to have to complete my order. U-Haul sucks !!
Kevin LI got the equipment and help I needed on very short notice. The lady was very helpful, friendly and efficient.
MONTY PWhen the uhaul rep called to confirm my location she said that was no longer available and refered me to one 20 miles from my preferred pick up location. She said to compensate me for the extra driving she would reduce the mileage charge to 59 cent a mile. When I went to pick the vehicle up they said that uhaul put it in for 69 cent a mile.
JOHN Bvery helpful people
James SIt took 45 minutes to get the uhaul due to computer issues. There were no blankets available anywhere local. Made the beginning of my moving experience very stressful.
SARA WJennifer provided us with excellent customer service. Very friendly and made changes to my contract as requested.
Vanessa JThere really should be a swing back trailer jack to help attach to the trailer hitch of your vehicle. We had to pick this up by ourselves to connect it and also to unconnect it. This was very heavy and hard to do. Something to think about next time.
TODD WUpdate plugs on trailers. We could not hook up brake light accessory plug on a 2013 vehicle because only a round plug in will work. Attendant did not have an alternate plug available.
JAMES D