Customer Reviews for S Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of S Mart
Rep at store was short and rude throughout the pickup and drop off. Placed reservation at facility on Wells Rd in WMONROE LA and had to pick unit up at Smart 7998 cypress WM LA. Not a good experience
I reserved a truck to be picked up at a location in Ruston, LA. I had a confirmation # for that site. I have used this location before. When I arrived, I was told that there were no truck rentals happening that day. (Despite the Uhaul hours listed on the website.). I had not received a call or email letting me know that the location would not be conducting rentals. I had to travel to another town to get a truck. I was told that the new site would be contacted by Uhaul to let them know as well as to ask them to remain open since they would be closing soon, but they had not. In addition, their computer was down. They called customer service and I had to verbally give info that had already been previously entered when I made the reservation. In the end I did get a truck, but lost valuable moving time. I am not sure if I will rent from Uhaul in the future considering the damage of trust that has occurred.