the application because it took me almost 30 minutes to return the equipment, the application was impossible and they agreed to refund me $20 dollars and they didn't do it.
Mayelin B
Customer Reviews for Neep Qwik
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was literally the worst experience I’ve ever had trying to do a transaction for a business. The fact that you pick up in an active business is insane. The clerk was stopping mid transaction the ring people in. Ask me for an additional persons contact, couldn’t understand what I was saying so called me to write it down, he handed me a piece of paper with 5 other people’s personal information on it. Then told me the number I gave him didn’t match, didn’t watch what?!?? The whole transaction just to pick up the vehicle took about 35 minutes.
Myles GFirst off, it took over THIRTY FIVE MINUTES to even get the keys the truck.. they kept making us upload the license that we did about 4 times until we finally got the keys. Tried doing the self check in but that is never actually self check in because they always make you go to the cashier anyways so this time I just went inside.. big mistake. Second, the truck was never cleaned when i received it. There was a steak knife in the side door, trash, water bottles and a bunch of miscellaneous junk in the cup holders… whatever. Then, we always always always take pictures of the mileage and gas, didn’t realize this time in the picture it said “phone” where the mileage should be displayed. Upon returning we were charged for miles WE DID NOT DRIVE… I will never ever use uhaul again. Customer service was absolutely no help.
Jason D