Staff super friendly and helpful. However, the facility itself was very run down. The ceiling in our unit was shedding white insulation on our storage bins. However, it was the only one in the size we needed. Our only other choice at this facility was a unit that you couldn't even back your car up to, as it was down a tight alley with a barrier across it.
Melissa C | Overall ExperienceCustomer Reviews for Storage Plus West Chester
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place. I had to leave things there for a few years and everything was fine without me having to check on it. I paid the bill and the staff took care of the rest.
Matthew B | Overall ExperienceOur 5 x 10 unit 319 was not easy to access since it was between buildings and the walkway was a weed filled and muddy drainage channel to walk through. We moved our stuff to a better facility closer to our apartment. We asked for some rent refund once we paid in advance but moved out before a week into the month, but to no avail. After using uHaul numerous times with stellar results, this unit was below the standard we expected.
Ronald D | Overall ExperienceYou should put a list of office ours on the gate or code post and a message when you call in.
jim z | Overall ExperienceI have had trouble getting in touch with someone to discuss an invoice that I received after providing ample notice to vacate my rented unit stop my auto pay credit card. When I drive by during the posted hours - there is no one in the office and I also returned a call I received regarding the invoice, on one returned my call. 513-317-0323 Paul
Paul S | Overall Experienceyes very satisfies
gary s | Overall ExperienceEverything was fine. I do wish there had been a trash bin but I know that would just make more work for you . Both gentlemen I met were very polite when I paid my rent .
Susan R | Overall ExperienceA little disappointed because I was told they would work with me on prorating my last month based on when I moved out. When the time came, they did not.
Susan T | Overall ExperienceVery friendly.
Sara N | ReservationThere was no one in the office to assist it was 1:00 pm. The storage unit was filthy and had instillation falling off the ceiling.
Christopher H | ReservationVery helpful staff. Facility very well maintained
ROBERT V | ReservationThe storage unit is as expected, but the facilities are a little outdated.
Meaghan C | ReservationVery nice. Easy access doors and drives.
Sarah G | ReservationFred did an amazing job helping us get the best storage unit .
Cecilia F | ReservationI have not had a chance to use it yet. The person that was supposed to help me move some house items there, never got in touch with me. So, I'm sure it is good, with it being Uhaul. Thank you!
Courtney G | ReservationMoving in today
Amanda L | ReservationVery easy process!
Aimee T | ReservationEverything went smooth and was good
Katie L | ReservationRaccoons infested my property, paid for storage for months not using it. Upon move out, I missed the cut off by one day and you would not work with me on a prorate. Your reputation is worth only $42.
RALPH N | Overall ExperienceDid not honor Uhaul's promo of 1st month free with a truck rental.
Mitchell N | ReservationIt was a very easy process to rent
Lorene W | ReservationThank you, Storage Plus ! The West Chester location benefted us moving into our new house and our belongings were secure at your facility..
TERRY R | Overall ExperienceJohn made it easy to move in on a holiday weekend. He responded quickly to a key code issue.
MARY M | First ImpressionsU-Haul.com states 1 free month with 1 way rental. The place would not honor this promotion. Driving rows between units is too small for the 15’ U-Haul. Very unhappy. Unit itself clean/good.
Privacy R | First ImpressionsI chose Storage Plus because I already have a storage unit with them and they have always been very helpful. : Great job!
Privacy R | First ImpressionsVery kind and helpful
Privacy R | First ImpressionsStaff was very helpful
Privacy R | First ImpressionsPerson in the office was friendly and helpful. Her name is Skyler?I`m probably misspelling her name. Unit is what I expect for the price.
MICHAEL G | First ImpressionsTony from Middletown Worked with us to meet so we could get the key since employee at location couldn`t be there.
Privacy R | First ImpressionsThe employees were nice and accommodating.
Privacy R | First ImpressionsGreat service and facilities
Privacy R | First ImpressionsI`m satistied
Privacy R | First ImpressionsDid not need to move into storage unit, called and cancelled reservation
Privacy R | First ImpressionsThe employees provided excellent service, and answered all my questions. They were very friendly and the unit was clean and free of debris.
Privacy R | First ImpressionsThey had the much larger storage unit that I needed that satisfied our storage needs without needing to rent multiple small units.
Privacy R | First ImpressionsExcellent customer service!
Privacy R | First ImpressionsVery friendly
Privacy R | First ImpressionsUnit was as described. The numbers above the units are wearing off which lessened the appeal to the facility as a whole, but it was fairly clean upon arrival. I liked the virtual check in as well.
Privacy R | First ImpressionsNice storage unit, was clean and gentleman at front desk was very friendly.
Privacy R | First ImpressionsAdministrative fee.Security gate broken! Dirty, cluttered. Larger units advertised, not available. Prices of moving supplies inflated. I will never use this place again!
Privacy R | First Impressions