Customer Reviews for Store More Self Storage Phoenix
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Store More Self Storage Phoenix
Put air freshners in the older trucks
the young hispanic lady was very helpful and polite.
Passenger side mirror on truck was loose nand just spun while driving. Personnel should check those things prior to renting.
Reply to emails sent to you about billing errors, promises that were never kept.
Pay better attention to your equipment.
The truck was dirty on the inside and smelled like it hadnt been clean in a while. There was also trash left in the truck. Other than a dirty truck whose engine light was on, the guy that helped was very helpful and friendly. The inside of the store was clean and well maintained.
Would b convenient if could pay in cash
No customer service skills
I wouldn't change a thing! One of your competitors operate a location in walking distance but I'll gladly drive the extra distance to use this location from now on. Kudos!
don't change a thing at this uhaul location, the service was great.
Make sure to check the equipment you are renting they will have you sign papers first and not inspect when you take it. Make sure the mileage and gas is correct. The fuel was supposedly full. But when I returned it full it was actually showing more than what I had taken it for. The staff sucked d***. Don't go there.
they overcharged me and i am very unhappy ,i am waiting for the mgr to call so i can figure out what happened,they told me i could drop it off in chino valley and then charged me 50,00 more and now my checking account is over drawend and they also took my credit card over the phone and then when i got there,they made me pay cash,i am just too frustrated to talk about it anymore,i am going down to Doug's auto repair tomorrow and try to resolve this
Good prices on boxes. Fast, friendly service!
Open up earlier like 7:00 am would be nice . Thank you.
During the move the truck door cable broke. Which took longer to get the door closed. Other than that it was ok.
Gum wrappers all over the truck. I tried to go over the damage she told me to count the stickers and said "bye"...I drove the truck 8 or 9 miles. Put a gallon of gas in it..and the lady said u owe 17 more for gas. It's just a hair under. I explained that's how I got it..I have used this location twice in 30 days to move my girlfriend now myself...I have been overcharged 17 bucks !! I am filing a complaint with the Arizona BBB...it's the principal ...I have the gas reciept to send them too!
Excellent!! They were very attentive and helpful. Real down to earth... Give them A Raise!
Price was reasonable, for the truck size, and the time we saved by having to only make the one trip.
Great People. Great Service. Took Great Care of Me.
Parking, this location has very limit space to park
Direction on where to park truck overnight drop-off back at location. (lot was full)
The air worked but blew hot air, and the customer before didn't sweep out the truck. Love the ppl
Customer service was friendly and professional. Definately 100% would advise or recommend this store to a friend or family member at any time of day.
Great service and experience!
Keep up the good work. I'm very satisfied with you all. Thanks so very much...
Such a nightmare to deal with a half fast uhaul wannabe location
Help them become more familiar with little things that do not come up very often. Have Steve train, become a phone trainer for items that do not happen often.
Excellent service vey friendly helpful loved the service given excellent customer service
Nothing, everything was great
We did not get what we ordered. We ordered a diesel 26' truck. When we picked the truck up it was a gas truck. When we told the people at the UHaul place they informed us that that was all they had. Take it or leave it. Your diesel models get much better mileage and that is what we thought we were renting. All in all a disappointment.
explain to the customer about the tow light on dash.It don't need to be engage if your not towing anything
The staff here are personable and always helpful whenever I find an occasion to rent a U-Haul.
I cannot recommend anything to improve my experience.
What I would improve at this location is the Customer Service. I called on Tues/Wed to reserve a 14 foot Uhaul for Friday evening. I spoke with a gentleman named Paul and he made the reservation for me. But when I walked into the location the woman that was in the office was not very pleasant. She stated there was no reservation made but she did have a truck available. I tried to explain to her who I spoke with and when and she just cut me off stating well there's a unit here and you can have it. On top of the reservation not being made and the sarcasm I was receiving I was not to happy. I was with family members and they were also offended by the treatment we received. When I returned the truck I walked in and the same woman had a sour look on her face and a gentleman with tattoos approached me and asked how he could help me. He was alot more pleasant than she was. I have not only rented uhauls I have also leased storage units from store more at this location and the location in avondale. I love the facility in avondale it was always very welcoming and everyone especially the older lady that works there was awesome! She would be swamped and still smile and treat everyone so good. I am not sure if I will use Store More again or refer anyone because of the customer service I received.