Nothing
Ashby H
Customer Reviews for Safe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and helpful.
ROLANDO TFriendly and helpful staff. Truck was in excellent condition and performed extremely well.
Karen HThis was one of the best U-HAUL trucks that I have ever rented. Thank you.
Joe PFantastic. The application and instructions worked great and were easy to follow. I couldn't have been more pleased with the experience.
Eric DVery helpful staff
Matt RN/A
DAVID GAll is fine
CARLOS Ggreat service at this location
CHARLES BThe location was very inviting, and they provided excellent customer service. I recommend anyone in Willis to do business with this location!
Charlie CAsk customers their experience level with the rentals and go over the intake and out take process.
Blake SVery friendly and accomodating
Kimberly RThe key box is too far from the trucks and causes back and forth during the checkout process. The app is all very slow and we had issues on the app with both checking out and returning the truck.
Evelyn WThe best Uhaul experience we’ve ever had has been at this location. Staff was friendly, helpful, and exceeded our expectations. We will gladly rent again with them.
Monica MPerfect service every time
Rick CNo commet
Richard CNothing
Steven WNicest management team in the business. E very thing was perfect
Rick CAc in the uhaul was not working very good at all it shut on and off with the ac on full blast it would not blow much cold air at all oils cycle on and off as we drive the truck almost felt like It was rigged to go with the speed of the truck when you were driving at highway speed it would almost shut off and when you were goijg under 30 it would come Back on maybe uhaul rigs it’s trucks to not blow cold air
jeanie lAmazing customer service with exceptional check in and check out. Truck and dolly were ready when I arrived 30 minutes early and provided a safe parking spot for my car as I was only using the truck for a half a day. I always strive to shop and use local businesses and this uhaul did not disappoint.
Bryan DTurned in after hours
Ed TPlace was great and very organized.
Francis HSue was excellent to work with on our rental truck. I would definitely recommend her and will use her again if I have a truck rental need.
Norman LNothing. The entire pro was extremely easy.
Darrell LIt was hard to take a selfie it would accept. It kept saying it wasn’t clear. After taking 5or 6 more with the same message I finally just moved on and it let me. The whole process was very time consuming - took me 40 minutes to sign in, take pics, figure out the lock and lever to open the cargo door, etc. Needs to be explained better.
JOANNE WHave equipment well maintained
Leslie NWhat I don’t recommend is UHaul in general. Price gouging. You charged me 76 plus an additional 10 dollars for a 11 mile trip on a 29.95 a day uhaul turned in within hours of renting didn’t even keep overnight!! Never again!
Tammy FEverything was great
Micheal BThey made the whole experience of the cluster of moving so much easier. Sue& sorry I forgot her name but they are both AMAZING.
Cyndi WStaff was very kind!
Anastasia TFriendly and professional service personnel
CHARLES Beverything went well, no complaints or problemss
William GThe ladies at your front desk are extremely helpful and very professional.
Melissa WI was met by friendly folks in TX. They were understanding and considerate. Even helped me find them after GMaps sent me 5 miles to the wrong end of the street. "Why did UHaul let you drop a car dolly at this location? we don't rent those out from here...." Yes Ladies, UHaul jacked much of this experience for me. Thank You for your time ladies and have a glorious day!
RichardE RThe employees were very nice and helpful kept me updated on what was happening I was in and out with the truck I needed to get my job done. I appreciate their professionalism and kindness.
Clinton sThe staff is horribly rude and unhelpful and the trucks are kept in an unlighted field which is very unsafe
Darrel CThe ladies were amazing and super helpful! Thank you!!
Jason FThe staff there was very knowledgeable and helpful!
ROBERT MThe U-Haul app has not worked the last two rentals, cannot find order to process, when it does I cannot take pictures or check out via the app
Paul VGreat place
TERRY FNothing
TERRY FFriendly customer service
Stacy Fnothing
JAMES NOffice was hot and smelled like cigarette smoke
Jon HReimbursed for unused gas
Justin SThis was the easiest pick up and turn in Ive ever had with any truck company
Lawrence CNothing - they were fantastic!
Letitia MCustomer service was excellent.
Janet SThe online booking is fairly easy. The self pick up was more challenging. Had a hard time getting the lock undone.
Kirk BThere were several leaks inside the truck and we told the office personnel so it could be fixed some of my items got wet but overall good.
Jane BThank you! The staff was awesome.
HERALDO Pgreat service!
Charles BThis was our first time renting a u-haul, you should at least let the customer know that they will need a passport or some sort of secondary verification the day prior to rental, just so they have that ready.
Ruben EExcellent customer care and service! I rent a storage facility here as well. Would certainly recommend to anyone.
Michael LNeed to be washed
Chris GGreat customer service.
JAMES FEverything went great!
MARTIN Athey were not open when i returned truck
doris l