Easy reservation, easy drop off. No miss no fuss
Leslie R.
Customer Reviews for Samps Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Efficient and friendly front office.
JENNIFER P.Great service thank you !
Tammy C.Great efficient desk. This particular truck needs a little more cleaning of the cup holder area. The passenger door not closing easily.
JENNIFER P.Only complaint is when I got final bill I was charged some type of insurance fee of $15. I was not told about. We were asked if we wanted to purchase any insurance for if our items got damaged and we declined that offer.
Angela B.Great customer service
TAMMY C.Easy to work with, friendly, no problems went well
Mark P.Friendly people. Explained how to use equipment. Very efficient pickup process
Richard T.Great customer service...
Sam S.Quick, easy, friendly service.
John S.I would prefer if they'd inspect the truck while I am standing there, versus having me give them the key and they will "do it later". Most people/places are honest, but a few times over the years when renting vehicles there was shadiness, so I get nervous. Having to take photos and videos of everything for proof is annoying.
Lance F.Excellent service !!
TAMMY C.Samps is always great and dependable. It's the only place I get my Uhauls.
MARK G.he didn't tell me any information regarding the truck or charges. so i had complications with an extra charge at the drop off location
Linasia S.Great service
TAMMY C.Professional and personal service. No question, I will be back. Blair
Blair J.We didn't receive any moving equipment that we paid for and We were unable to move our possessions
Jeffrey R.The customer service was absolutely awesome.
Karen J.The attendant is very helpful and had everything ready to go when I arrive.
Maurice W.Very helpful service
Tammy C.Clean out the back of the Uhaul. I have pictures of what condition I received mine in. There was literal feces that wasn't cleaned up along with some trash and a used nail file. All very gross. This was the first time I've ever rented a uhaul in this condition.
David F.Rude counter staff, app locks you out if you're a minute past your reservation.
Kristen T.Good service and nice people.
John S.I have rented here a few times and they have been awesome and easy
Leslie B.Folks are great and helpful.
Ronald R.I can't think of a thing. It was smooth sailing from start to finish.
Marsha M.Nothing, except for the check in process was lengthy but it had to be to cover ourselves from any damages or that the truck needed clean.
Beverly S.This was the best customer service I've had for a Uhaul place since I started using them over 30 years ago. Timely, efficient, friendly; they even backed the trailer into the desired spot quickly. The next time I need to rent a trailer, Samps will be my first choice.
Eric R.This was my first time to rent a vehicle. The whole process was simple. The staff at Samps LLC were professional and friendly. Good experience, and I will return to this location for my next rental.
Thomas D.Only problem I had was related to mobile check-in. When entering license info the software's scanner would not load to allow me to scan the back of my drivers license.
Jordan B.They run a great rental facility, recommend to my family and friends!!
David S.Outstanding customer service, went well beyond what I was expecting. The owner was both helpful and knowledgeable - look forward to opportunities to do buisness with him in the future!
Jeffrey S.I couldn't figure out how to get the interior lights to work on the dash board
Joanna D.Samps LLC does a great job!
Gerald H.Rented from Samps many times. Always get what I need with a smile.
Daniel N.Clean the inside of the truck hub. There was dog hair/dust all over the middle seat. Truck hub inside was not clean in general also. However, the person who checked us in/out was amazing! Definitely 5 stars for the employee service.
Alisha S.Dave and Jacob are studs. Highly recommend. Customer service was excellent and the equipment was in stellar condition.
William L.We did after hours drop off and was charged $42 for fuel when fuel was at same when we picked up. Not a Samps issue but a problem in general with after hours drop off.
Tina F.Nothing
MICHAEL P.Samps was great. Very explanatory, even hooked up the trailer for me.
Donald F.Nice, clean store. Employee was super friendly! Best Uhaul experience Ive had in 30 years. Thank you!
Mary S.Not a thing. Excellent experience!
Mindy F.this place i have no critique. it was speedy. top notch pleasant professional staff.
Chris W.The online check in was a little difficult to get started but once I did it was fine.
James D.Very nice people and dog!
Terri N.Very helpful and knowledgeable check out person.
Kirk M.All good here
Kent M.Samps was great. Just dropping off and making sure they knew the issues with the equipment so it could be serviced.
Justin P.I appreciate ACTUALLY being able to call and speak to a live person, so thanks so much for that. I definitely recommend this business to anyone!
Katrina D.Jacob was great and very helpful.
Carl W.Good place very professional
troy L.The drop off location was fine.
thomas O.Samps was a great location to deal with. Very knowledgeable and helpful. I definitely will recommend them to friends.
Ronald H.Be upfront about the costs when someone reserves a piece of equipment and fix the process of returning the vehicle because your website sucks ass.
Paulette C.