Customer Reviews for San Mateo Estates
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everyone was very nice and helpful. Great place to rent Uhaul equipment.

Rating:

2.0

I received a trailer that was mechanically unfit, surge brakes, had no fluid, tires were worn, excessively, and half of the lights did not work.

Rating:

5.0

The ladies that run this location are amazing. Very fast and very helpful.i will keep coming to this location for my trailer and truck needs!

Rating:

1.0

San Mateo estates just charged me for 4 extra days when I dropped it off the day I was supposed to return it I’m going to start a lawsuit they’re a ton of inbred retards the office was closed when it was supposed to be open and I parked the truck on the grass next to the two U-Haul truck that were there because they had not one single sign indicating a drop off for equipment absolute fucking morons and fucking retards who actually need to wear a fucking helmet. This is a fucking rundown RV/trailer park not a uhaul store tighten up retards

Rating:

2.0

I'm being charged for an extra day cuz manager is a spaz .... She deleted a bunch of my text when she assisted me with my phone and 3 times I asked her to quit pecking on my phone like a chicken. And I left having to fight with you directly to get the proper charges according to the general manager. And any refund. You charge me for my estimated mileage but I used significantly less and now you have my money locked up and I have no earthly idea when I will receive the difference put back in my account. Because this is the closest U-Haul facility I'm forced to have to rent here again next week to finish my move. GIVE ME MY DARN MONEY BACK that you owe me. And according to my bank you have withdrawn money five times when I only used the truck 3 days.

Rating:

3.0

Stop making the customers take a picture of their I.D. and upload it themselves to a link that doesn't seem to work when we are literally sitting across from the employee who can just scan and make a copy of our I.D. in less than 5 seconds. It is a ridiculously stupid process

Rating:

5.0

The order originally was for a 15’ truck. My mover changed the time and we were assigned a 26’ truck. It was clean but wouldn’t start. There was no one at facility so we called Uhaul who turned us over to roadside assistance. No one could get truck started. We tried a 15’ truck and it worked. U haul gave us extra time as the reservation was screwed up.

Rating:

1.0

There was no one there after two attemps to deliver there we went to a place on RT 17 . Although the ower there was not able to take the equipment since he just purchased the location and was not yet set up . He did contact uhaul district manager(this is above and beyond great customer service)the manager advised us to return to disignated drop off location . So we did .I took a ton of pictures since there was no internet/gps there to do on line return. Left the trailer there . 4 days later the location called to see where the trailer was. i said it was out in front next to other trailer she said oh she did not verify the trailer number in the yard before she called.so she looked at trailer and confirmed I returned the trailer. I will never go back there. I will do business with the new location on 17 next trip.

Rating:

4.0

Location was really hard to find on the pick up.The address takes you to a private house, you have to be aware of the address and keep going around a small road,but if you follow number of address you will find it,gps will put you at wrong spot

Rating:

5.0

She was very helpfull

Rating:

4.0

Dear U-Haul Management, We would like to thank the San Mateo Estates , for their knowledge and kindness. She took time and showed great patience.!! Warm regards, Keith Neal NEALTECH, Consultant

Rating:

5.0

We ended up at San Mateo Estates after Guardian Angels Storage stood us up. We showed up at 9:15 for a 9 am pick up and no one was there. We received a call an HOUR later that the fellow had a flat tire.

Rating:

4.0

I had a great experience and will be returning soon to rent another vehicle. I was treated with courtesy and tespct.

Rating:

5.0

The young lady was very efficient and helpful. A much more pleasant experience than I’ve had with a couple of other nearby locations in recent years.

Rating:

5.0

The customer service I received was too notch I have nothing but good to say.

Rating:

5.0

Was available quickly. I called the number which was much more helpful than the web site

Rating:

5.0

The lady I dropped my uhaul off to was very helpful and very professional she was able to document the trucks needs and get it to service asap she understood that it wasn't money I wanted to be compensated it was that I didn't want another customer hoping and praying the truck makes it on their move I was stressed out badly and this location the woman I dealt with gave me a since of relief she was absolutely amazing.

Rating:

5.0

So easy and staff was great I'd give them a 5 star rating.

Rating:

5.0

It took 2 calls to customer service to get the app to let me pickup the truck which took over an hour.

Rating:

5.0

Great people to work with. Very helpful and friendly.

Rating:

5.0

Lori was very helpful. I highly recommend this U Haul place. If I need to rent a truck again I would definitely go here. Thanks for the great service Larry Rowe

Rating:

5.0

I'm sorry, I'm terrible with names, but the lady that assisted me in renting an auto transport trailer yesterday (6/12/19) was Fantastic. She was More than Helpful, Kind and Very professional. She Made the experience Pleasant and as easy as possible! I would Definitely reccomend renting from this location