Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location! Very easy to return equipment. Have rented and returned to this location in the past and is a good experience each time.
Carol Menzel
Rating:
2.0
When I picked it up
He was closing early
And I didn’t get the packing supplies I needed from him until the next day so I couldn’t pack until the next day
Had a truck but couldn’t move
Shawn Woitas
Rating:
5.0
Rep took the time to check in my truck after hours
Stephen Salisbury
Rating:
5.0
I had to drive sixty miles out of my way to return the trailer. It would've been much more convenient to allow a one-way trip.
STEVEN MILLER
Rating:
5.0
Customer did not leave a comment.
Erin Ledlow
Rating:
5.0
👍👌
ABIEL LINAN
Rating:
5.0
Very Friendly and nice staff!
Lorraine Warhurst
Rating:
1.0
The uhaul had sensor issue that lit up and when we called uhsl customer support they said it has to do with the breaks. Ugh. We had to go slow on the wet road since we were already traveling.
I had hoped the vehicle was inspected before allowing a customer to drive long distance and could have endanger
Carmen Dadi
Rating:
5.0
They forgot to check the trailer in after I returned it, so I got an overdue notice a few days later, but a quick call easily resolved it. No big deal, they were able to help me quickly and they were busy. The help center for a great job.
Dustin Tower
Rating:
5.0
Customer did not leave a comment.
Joel Kanvik
Rating:
5.0
The truck served our purpose well. There was an alert that the tire pressure monitoring system needed service. I would not have driven the truck out of town, but I had no issues with our use. The location has always worked out well for us.
Michael Dominguez
Rating:
5.0
So nice and they walk you to the vehicle.
Marianna Vizquerra
Rating:
5.0
Very accommodating and helpful.
Antoinette Glover
Rating:
3.0
Customer did not leave a comment.
Corey Levenson
Rating:
5.0
Customer did not leave a comment.
Mark Watson
Rating:
4.0
Customer did not leave a comment.
wayne dewinne
Rating:
5.0
Customer did not leave a comment.
DONALD WHITE
Rating:
3.0
Reservation was great. Pickup was quick and friendly. They confirmed that my pickup time was 6:00 pm but did not set any expectation that the office would be closed or direct me to after hours return process.
Sarah Hinojosa
Rating:
5.0
Customer did not leave a comment.
randy sutton
Rating:
5.0
Customer did not leave a comment.
Doreen Gomez
Rating:
5.0
Customer did not leave a comment.
Richard Tiede
Rating:
4.0
Customer did not leave a comment.
Robert smoots
Rating:
5.0
Nothing needed to improve.
vale worsham
Rating:
5.0
They made the drop off very easy. Thx
Joseph Walbert
Rating:
5.0
Customer did not leave a comment.
Peter Sedillo
Rating:
5.0
use them again as needed.
Thomas Miller
Rating:
5.0
Thanks for making this a super easy experience! Glad to have a quick conversation about my move with the owner/operator which led to me buying some rope, which I wound up needing very badly. They have everything you need at this location. Thanks again!
James Comorote
Rating:
5.0
You guys are the Best in San Antonio 👍🙏
Edelmiro Rodriguez
Rating:
5.0
Customer did not leave a comment.
Stacy-Ann Thorpe-Hood
Rating:
5.0
The team was very helpful. They identified that I had a blown fuse that was causing one of the lights on the trailer not to work. They helped replace it so that I could get on with using the equipment I had rented. Excellent support! Highly recommend this location!
Bret Colby
Rating:
5.0
Great staff
dan daniels
Rating:
5.0
100% recomendable. Excelente servicio !
Gabriel Hernanez
Rating:
5.0
Saved me when my trailer fell off.
Kiersten Craig Smyth
Rating:
4.0
Easy to find parking to drop off the truck. Although, the lot isn’t paved.
Alishan Momin
Rating:
5.0
Staff was very friendly and helpful when I picked up my trailer and when it was dropped off .
Lon Bleess
Rating:
5.0
I’m not sure if it’s this location or all UHAUL locations but the guys at this 281 location are always very friendly and very helpful.
Mark Molina
Rating:
5.0
Customer did not leave a comment.
James Hamman
Rating:
5.0
Customer did not leave a comment.
Ann Kellogg
Rating:
5.0
Customer did not leave a comment.
Carl Bouthillette
Rating:
5.0
Super friendly and very helpful every visit!! Best service I have ever had at any UHaul or anything related. Can’t say enough great things.
Kelly Shore
Rating:
5.0
Customer did not leave a comment.
Melissa Espino
Rating:
5.0
Customer did not leave a comment.
BRETT HENSEL
Rating:
5.0
Excellent customer service, friendly atmosphere
SEPTIMUS A
Rating:
5.0
Customer did not leave a comment.
JOHN CROUCH
Rating:
5.0
The check in guy was excellent. He made things super easy for me and was very nice!
Carlos Myers
Rating:
5.0
Customer did not leave a comment.
John Rios
Rating:
5.0
Best place for all your UHaul needs. They have the most inventory around, best service and they've never let me down. I've been using S&R for over 12 years and will always have wonderful things to say about the company!
CINDY ANDERSON
Rating:
2.0
Would have been happy with the service if I hadn’t been upcharged for 3 gallons of gas (on a 15 mile total) after we had already put 2.5 gallons in to return the truck to it’s original level.
Debi Jones
Rating:
5.0
The only "not so good" lots of holes and uneven parking areas where the transport trailers are stored.
Other than that. I highly recommend!
GILBERT YTUARTE
Rating:
5.0
Customer did not leave a comment.
Roger Peters
Rating:
5.0
It was a very easy, no pressure process.
Robert Miller
Rating:
5.0
Customer did not leave a comment.
Larkin Harrison
Rating:
5.0
Use this place most of the time
Greg Howerton
Rating:
5.0
Evan is always friendly and helpful! Very easy process!
Tracey Krause
Rating:
5.0
Customer did not leave a comment.
Jason Gnadt
Rating:
5.0
Customer did not leave a comment.
Brent Gilbert
Rating:
5.0
Great Service, very professional. Thanks
Carlos Avila
Rating:
5.0
Customer did not leave a comment.
Doug Beall
Rating:
5.0
Trailer was ready when I arrived and was out in less than 10 minutes
James Barnes
Rating:
5.0
Customer did not leave a comment.
Jeanette Maxey
Rating:
5.0
Customer did not leave a comment.
David Eickenhorst
Rating:
5.0
Great friendly service! Enjoyed working with Evan. He's excellent!
John Bernal
Rating:
5.0
Great experience, very helpful and easy process throughout.
Gregory Robinson
Rating:
5.0
Thanks U-Haul and S&R, renting a trailer for quick projects is so easy, reasonably priced, and your staff is helpful and friendly!
Tracey Krause
Rating:
3.0
Location was quite busy so the wait was long to get checked in. Other than that it was fine
John Durland
Rating:
5.0
They are da best
Armando Mora
Rating:
5.0
The guys are always help full and accommodating.
Andre Miller
Rating:
5.0
We have rented three times in 30 days, each visit was as pleasant as the first visit. The manager is very knowledgeable and the other staff members have awesome customer service as well. You have a great place of business.
DENISE VON WIECKI
Rating:
5.0
Customer did not leave a comment.
David Irwin
Rating:
5.0
Customer did not leave a comment.
Martin Hoffman
Rating:
5.0
My only feedback that isn't positive is that the website was not functioning properly and making and modifying the reservation required a call to the facility where we picked up and dropped off. That said, the employee that helped me was great. This location has a great selection of sizes and weekend hours which meant we didn't have to do the contactless/after hours pickup, which we have had problems with in the past. Great location, great staff
Emma Hnatiuk
Rating:
5.0
The truck was cleaned, but windshield wipers needed replacement which was discovered when it began to rain. We meant to inform the drop off site of this, but unfortunately forgot to tell them.
Also, when booking the reservation, I was asked morning or afternoon - not a specific time, so i said morning. Ten o'clock was placed on my order by uhaul. When we arrived at 11:15-11:30, we were told my reservation was almost canceled because I was late - in my opinion, before noon is morning which I requested. Anyway, I believe it would be helpful for uhaul to make customers aware their reservation may be canceled if they do not arrive by a certain time as I was totally unaware of this policy.
Grace Hankins
Rating:
5.0
I couldn’t use the equipment due to the main tie down ratchet was missing from one side. This location is awesome, we just both missed the broken equipment at hookup.
John Kimes
Rating:
5.0
Great customer service! Very organized and helpful!! Made the whole experience easy.
Dalleen Dickson
Rating:
5.0
Customer did not leave a comment.
Carlos Salinas
Rating:
5.0
Customer did not leave a comment.
Anita Wray
Rating:
5.0
A great example of customer service.
DONALD WHITE
Rating:
5.0
Service was great, as usual! Thanks!
Tracey Krause
Rating:
5.0
Customer did not leave a comment.
Alfredo Celaya
Rating:
5.0
Customer did not leave a comment.
SILVIA QUIROZ
Rating:
1.0
Picked up truck and the muffler was not attached. The truck was so loud you could not hear the radio or speak with passenger. The staff laughed when I told them about it and said well some of them are loud.
Michael heaney
Rating:
5.0
Customer did not leave a comment.
Akbar Bolani
Rating:
5.0
Customer did not leave a comment.
Jonathan Reynolds
Rating:
5.0
Everyone there was great. Very smooth operation!
Steven Peterson
Rating:
5.0
Customer did not leave a comment.
Gregory Lamm
Rating:
4.0
Customer did not leave a comment.
Amy Tindol
Rating:
5.0
The reservation process was real easy and sales associates were very helpful
gilbert campos
Rating:
5.0
Evan was great, super helpful.
Ronald Allison
Rating:
5.0
Customer did not leave a comment.
Joshua Elmer
Rating:
5.0
Customer did not leave a comment.
David Antelo
Rating:
5.0
Customer did not leave a comment.
Eythimios Partalas
Rating:
5.0
Good service
santiago valdez
Rating:
5.0
Easy drop-off!!! Thank you!!!
Trish Sebek
Rating:
5.0
Always had every trailer or truck I needed. Very helpful
Chris Vasquez
Rating:
5.0
Customer did not leave a comment.
Orlando Monge
Rating:
4.0
Biggest issue is parking for customer vehicles is not easy or straightforward. When we picked up there was an 26’ truck parked in the customer area. The staff are great!
Dorothy McKay
Rating:
5.0
Customer did not leave a comment.
DOUGLAS SCHMIDT
Rating:
5.0
Customer did not leave a comment.
Ronald Harris
Rating:
1.0
I rented continually for many years and the storage facilities deteriorated every single year. At first we had electricity in each unit …..
FYI …. I vacated in the month of March 2023 and I was paid up through March 31, 2023. Your narrative that I vacated on 6/26/23 is incorrect plus I emailed y’all my intentions in mid March
ADRIAN AUGUSTIN
|
Overall Experience
Rating:
5.0
Nice people
mohammad awadallah
|
Overall Experience
Rating:
5.0
Friendly folks and the storage unit worked great for my needs. Thanks much.
Darren Mcelroy
|
Overall Experience
Rating:
5.0
To everyone who have not experienced to business of s&r and the wonderful personnel they are great I have never seen better service each and every time, I have fun and good talks plus friendly atmosphere thank you all
AARON WILLIAMS
|
Overall Experience
Rating:
1.0
We left our ski boat in this storage unit for less than 2 months while moving and while it was there an animal ripped up the seats. The manager did nothing to help with repairs. I do not recommend.
Kathy Miller
|
Overall Experience
Rating:
4.0
Friendly staff, unpaved rough roads on premise.
John Garza
|
Reservation
Rating:
5.0
Awesome Staff
MATTHEW CASH
|
Overall Experience
Rating:
4.0
Easy process. Facility does need an upgrade to the inside of their road.
Privacy Request
|
First Impressions
Rating:
4.0
The staff were awesome.The actual storage unit is not in a good location. I am unable to back my trailer in with a truck due to the condition on the land across from the unit.