Customer did not leave a comment.
Lorain B
Customer Reviews for S&R Motorz Super Hitch Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The heater in the van did not work. Very cool air coming out in all the settings
Joanne CSuper quick & easy! Thank you
Julia KWas a perfect experience
Tommy CNone. Is was conveniently located. The personnel there was so genuinely nice.
Margaret GThey were very kind and helpful, a real credit to U-Haul. Thanks!
dave BI rented a van to move my belongings I was told that everything works on the van as I get to moving my stuff I noticed that the side door doesn’t work an it just made my move longer by not haveing access to all doors if I knew the door was broken I would have not rented from your guys I’m disappointed it made my move longer than expected.I want half of what I paid back it’s not fair you guys are renting broken vehicles!!!.
Ernesto DSimple on-line reservation. Easy method to determine the amount of fuel to purchase. In and out. Worked great.
Clint AThd truck was clean and in great condition. The customer service was excellent- I loved the convenience and location.
MARTHA TPerfect for Pacific University dorm move out. Convenient location, quick check out and check in key stop box and cargo van was great!
Heather DKeep doing what u are doing
andrew tEntry at this location is a narrow drive with steep drop off on either side; be careful entering! Also lobby is cluttered with tire products from the location's primary business. Location did not have all the equipment I reserved. However staff was attentive and helpful.
Daniel TAs always Uhaul was to the rescue and always takes care of their customers. Thank you again. I'll be using you soon
JAMES GGreat experience..loved the clerk. Keep up the good work.
Diane wFriendly staff, made the rental quick and efficient. Need equipment, if they have it, get it here!
Harris HRenting and return were easy
Jay NThe U-Haul location in Cornelius has the only near-by pickup truck. Why can't the U-Haul location in Forest Grove, closer to my home, have a pickup truck, too?
Steve JThe best customer service I have ever had at a U-Haul location. Keep up the great work! Thank you.
Ronald Ri didn't receive the vehicle i reserved, i was given a smaller truck with a gas tank well below 1/4
Colby SFast and easy! Thanks!
Aaron LShort hours. They are only open 9-12 each day. Small crowded lot. Longer hours would be helpful. It appears to just be a side business with their other hitch business. It was convenient for the drop off, but the online check-in didn't work at all. This wasn't their fault. Evidently it's a known issue by U-Haul.
Enoch DKeep up what you're doing.
gary tThe location was easy to find, and the associate helpful in getting us our rental trunk when the U-haul text and email links were not working well.
Andrea HIt was dark and rainy, I locked the truck and left the keys in the drop box. Please note, that I returned all 6 of the furniture pads that I rentec from the pickup location.
Francis HEverything was fine except for the cigarette butts and dirty tissues that were in the console when we picked it up, and the stench associated. There would have been an easy fix for a disgusting situation. The truck itself was good.
ANNE FThese guys are great friendly helpful no problems renting from them at all will go back to them anytime I have a need
ken fRuben was great.The trailer was ready and all the paperwork took less than 5 minutes before I was on the road. The return was very quick and easy as well
Kevin CThe location was poor because i had to drive 50 mile to get a one way truck. The people were i rented the truck were very sweet and helpful.
LEAH JThe people in this location are really nice 👍
antonio VWwe ordered 2 furniture dolleys, which weren't available. I was on hold for about 20 minutes trying to find someplace near us to get the dolleys. I was told there were none available in the Portland area--this would've been nice to know when we placed the order. Needless to say, it was a major hassle for me and my daughters to load without these. Not very happy with Uhaul.
Laurie MCustomer service was excellent, everything went smooth.
brian sGreat customer service. I eil surely udder thecm again and recommend to others.
Wilbert WS & R didn't have the equipment that I ordered so we burned through 2 hours driving to Hillsboro to get the things I ordered. The outside of the truck was dirty as was the inside of the cab and when I tried to notify through the app it wouldn't allow me to take a picture. The odometer reading was off and when I tried to update the odometer and fuel reading through the app it didn't work so I was charged a bunch of extra money due to these inconveniences. I was charged 50 extra miles and two rental periods because of tech problems.
Greg HWish we remembered the name of who helped us. So helpful. It was one less thing to worry about on a stressful day. THANKS
Bill ONeed to double check the mileage of the vehicle before renting it out
Ted HRuben, one of the owners, helped me return my vehicle. He was very helpful and friendly, and has a really nice shop. I think my husband will be bringing his truck here!
Shannon TLower the price to rent a uhaul. It was overly expensive. Next time I will consider Looking at competitors to find a lower price.
Carlos GThey were accommodating on when I could return the trailer.
William SConfirm equipment availability; the store did not have appliance dolly I had reserved, creating difficulty; needed to rent a dolly from another store to complete move; confusion has ensued re return of the dolly.
Daniel TAwesome experience, will recommend to others???
Matthew MS R Motorz is ALWAYS great people to deal with !!!
Ray Cplace said open said open till 5 no one there at 4:30 dropped key in box.
ralph tImprove the inventory site so customers don't get a reservation for something NOT in stock 3x at 3 different locations!!!!!
heather dJust continue doing a good job!
Rhonda GBest customer service I have had in a LONG time. Please note - the Hillsboro office was the worst customer service of all time. Thank goodness for Cornelius!
Stacey LGood service. Knowledge and friendly. Clean language (much appreciated in this world today).
RICHARD cAgain we were not told to drop the trailer at this location, so these ratings refer to the drop off location in Forest Grove.
Launa DThe tow dolly was missing a tail light. The sales man was nice enough to call Uhaul and take care of the issue. I had to drive to another uhaul location to get the light installed. Not huge but still an inconvenience that I was in a time crunch to hit the road. I was provided with a discount and I didn't have to talk to anyone to complain. I appreciate his diligence in taking care of the issue.
Vernon HExcellent customer service at this site...it is not a full time uhaul location. It is a business that rents out uhaul equipment as well.
Mariur SInitially this was not the spot I was going to pick up my trailer. I was told by the Uhaul store on Tualatin valley hwy (after just speaking to them an hour prior and confirming my reservation) that the trailer was not at the location I requested and was in fact 12 miles In the opposite direction. not only was the equipment not in the place I reserved but I had to pick up a day early to meet my timeline.
colby sGreat service, employees were helpful and friendly.
JOSE GNone
Darrell RThe employees were friendly and helpful. We requested 3 weeks prior to have dolly,hand cart 12 pads and a 6x12 trailer at a specific location. A few days prior we were informed it worked need to be a different location for pickup. When we arrived they had the trailer, and the band cart. Zero blankets and zero dolly. When making a long distance move with limited time, this was frustrating. We had to drive to another location for the dolly and use our own blankets to protect the furniture. Our expectation with reserving well in advance was that our needs would be met. They were not. For the price we pay, that was a disappointment.
Michael CEasy to do business, in and out, no grief. Friendly knowledgable staff
peggy yVery helpful and friendly fast service
Janis FWas used prior to transport marijuana. I appreciate being told about this in advance. Still, i feel there could be steps taken to ensure that prior customers don't leave odors behind or to clean up after. I'm suspecting that the drop off facility charged extra to clean again due to the odor which was not caused by me.
LISA N