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James M
Customer Reviews for Saxony Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a friendly interaction. Not negative just felt awkward.
Shannon BThe truck was nasty. Standing in dirt. A headlight was out. The brakes were shotty.
Kalynn CVery friendly staff!
Thomas NThe manager was very helpful and great to work with.
Ron PN/A
Matthew LWe did an after hours drop off. We did. It meet the personnel
William MTruck was unclean inside and out. Pickup location was a far distance from my home location
Cynthia NEven though we rented a 20’ truck for the drive a month ahead, they called the day before and gave us a bigger one instead. Would’ve thought we got the 20’ and they ensured we had it then. Rentals we purchased with the truck (furniture pads) we’re missing.
ROBERT oVery nice and a pleasure to deal with!
ANITA CNothing. Polite and very easy and fast to return
DELORES RI paid for a dolly and did not get one.
Paul JI made the “guaranteed “ reservation at the Irvin Cobb location and was forced to drive across town to get the trailer. The trailer should have been moved by U-Haul staff to the location of the reservation- that how good customer service works
David SWas supposed to check in at 7 am. Upon arrival app said I had to wait till 8 am for “hard” check in. Attendant arrived at 8:10 am so didn’t get vehicle until 8:30. Vehicle windshield was cracked. Shocks were bad so vehicle was very uncomfortable. Felt unsafe on road. Horrible experience. Massively disappointed.
Tony WAwesome
Juwan SHad wrong truck, wasn't open, had to call Memphis to do mobile check in, was not told that can be done, Irvine Cobb location was to have vehicle and didn't and was not told anything, ladie at that location was rude and lazy
Brett HI signed up for one pickup location, then got an email to use another, but when I logged in to my account it stated to use original location. My uhaul ended up being at the email location. Not a huge issue but added hassle to a busy day packing for a move
Robin SI did the self pick up, went in to ask information and got my trailer. Got home let them know that for some reason it wouldn't let me say i picked it up. I was told i stole it even though we talked to them and had a reservation. Hooked up the trailer and brought it back and then was told I was good. Dont appreciate being called a theif.
sabrina bTold them I wanted a one way drop with a different drop of pressure to bring it back to that location
Ethan BI told him I had purchased a box for dishes and he said no, but then when I looked, i paid $12 for a box i never received
tom fIt was a small location near the location I needed. It worked fine. The attendant was very helpful it getting me hooked up and on my way.
Robert SThe only thing that did not happen is that the necessity of checking the straps on the auto transport when stopping to get gas was not explained and this was not done. When we arrived in Omaha the straps were completely off the tires of the vehicle and we were unaware of the hazard this posed.
Phyllis VI was charged an extra $30
Ricky RNeeded to take a Queen bed set to my son. Rented 5x8 to get it done. Great service and friendly manager
Neal HOve r$200.00 for a one way rental of appx 78 miles is way way way to expensive.. It would have been cheaper to pay to have it delivered.
Vina SGreat job.
Paul TCovid has impacted the ability to go inside. Not their problem.
Bryant BThe attendant took my keys and that was it. Location was conveinant for me.
Linda SThe key was not available in the lock box. I had to wait an hour to receive the key. The truck was not clean inside.
Jeff BThis site is a sideline operation for a nearby mobile home park and was not open on Sunday afternoon when I dropped the trailer off but man answering phone said he'd check the trailer in the next morning when they opened. I took photos to confirm drop-off with date and time stamp to show location and overall condition in case there were any problems later.
Jeffrey YHelp unhooking of trailer explained the working issue he then did a post trip inspection seen everything g was working properly
Brandon wTo who May Concern: I returned the vehicle early with less millage that I was allowed..I did returned it at the wrong address because I didn't know there is 2 u-haul company on the same road. The man that received my paperwork early should've told me that I was on the wrong place, but no, he didn't even wanted to ck the truck when to see if anything was wrong on it. I think he just took advantage of the situation to make some extra money. I can't believe that a 44 mile trip with U-Haul would and an early returned (8 am to 3 pm) would cost me close to $200.00. The confusion started when 2 day before the rental I stopped there for information, he convince ,me to do a reservation from Benton to Paducah KY. and he told me to pick it up in Benton and to drop it over there at his place. I think they took advantage of me. I had open heart surgery 3 weeks previous I see how crooked dealers take advantage of people when they are down and build a bad reputation.. I would never recommend or use of your services again. Thanks for your attention, Eugenio Rosario
Eugenio RThey were closed when I returned equipment
Rhonda HN/A
Carolyn HI had to wait on the guy to come back to the office, for over an half hour, then it was another hour before he was able to figure out the online order I had put in for the rental.
James Pdid quick check in online and still had to give all my info at the rental place. that quick check in was a waste of my time.
Dennis NTruck was excellent and clean. Both ends of PU and delivery were great ??
Gerald mNothing, everything went smooth
Michael BDon’t know they were closed when they were suppose to be open. AGAIN FIX YOUR SHIT.
Isaac KAfter hours drop off
ramona bJust dropped off and left key in box
Wesley BI’ve probably driven 5-6 of your trucks moving over the years. Always a good experience. I do need to tell someone that the steering in this one needs some tightening up, very loose. Kind of hard driving till you get use to moving the steering wheel and it not moving until you get about 6-7 inches in the turn.
Kristie IWe did self check-in on Saturday and there is no 4G signal there for Verizon. We had to take the pictures and then drive to where we could get a signal. When we went back to get the odometer and gas level, the app hadn't saved pur place and we ended up doing it by phone with customer service. Then we had problems dropping it off - it didn't recognize my password and we got error messages when we tried to change it. Again, we had to complete the transaction by phone with customer service.
Peter GKeys were not left for us we were over an hour late getting the keys. App wouldn't register that we were by the van so i had to call someone to help us without using the app.
Scotty A