It wasn't clear where I was supposed to drop off the truck in this very tight parking lot with no legal street parking adjacent. Better info on where to take the vehicle would have been helpful.
johanna f
Customer Reviews for Marshall Motors North
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only comment is, I was forced to enter two Contacts, but as soon as one contact was called, the phone was ringing, and the rental was approved.
shawn rThis is the second time I have booked a 24/7 cargo van at a location and once I got there to pick it up I couldn’t and was told by customer service that I couldn’t pick up that particular van using the 24/7 check out process. I was given no explanation as to why I was able to book it as 24/7 in the first place. I have also received no compensation for this happening twice in the past month.
Jill RDriver door did not close properly without slamming it. Brake release lever bent
Stuart SThe check in and check out process was absolutely awful. It took way too long and the website didn’t work as expected. It was very long to be standing in the freezing cold. I would never rent from here again.
MIchael RNicejob
Afolabi KVery good customer service
Erik MSeamless rental. Thanks
David SIt would just be helpful to have someone there to help with online check ins
Hans PIt’s quick and easy to rent the uhaul van from this location. Allen understood my requirements to rent this van and helped me right away. Thank you for your very good customer service.
daxeshkumar t