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GLEN T
Customer Reviews for Scott County Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is in a sketchy neighborhood, and not conveniently located to anywhere. And the way you mislead people about the rental price and then nickel and dime them in mileage is jaw dropping. SO MANY hidden fees. Also it took me 30 minutes to actually get my rental cutting into my rental time.
Anna BEverything was great until I returned the truck using the mobile app. I had never had an issue with the app before, but my return took more than 40 minutes. I had strong reception and no speed issues with any other apps, so I’m confident the issue was with the U-Haul website. It took more than 5 minutes to move from one step to the next, and uploading the photos took much longer than that. It was at night, in the dark, tired and hungry after moving, and with my wife waiting for me the whole time - what a bummer. The response time through the app was so slow, it put a serious damper on an otherwise great rental experience. The app was great in the same location on the same device at pickup, but the web server speed made the return frustrating and stressful.
Scott DEverything went nice and smooth with the supplies I ordered ready in the back cargo. Staff was helpful in a stressful time.
Nichole LI did mobile drop off and it went well.
Jon MBest u haul experience ever and I'm old so that's saying something.
Kirk SEasy process to rent the truck and great size to fit all of our home furnishing into.
Chieng PVery happy with service. Keep doing what you’re doing.
Karen DI really think you guys are doing great! Thanks!
Arsenic VEasy process getting the truck online and drop off at the end was quick. Good experience.
Ethan Bstaff was friendly, helpful and professional
Steven FThe costumer service are excellent, but the equipment needs to be cleaned well. Other than that, I recommended friends this location.
Mohamed ISimple, easy, and efficient check-out and check-in. Great to work with. Thank you!
Paul CThere is nothing to improve on. The staff are very helpful and the truck ran as designed.
Graham DI asked to have in person check in to pick up the van. I got there and no one was around. I called the phone number on the door and it was for the storage center and they could not help. I contacted U-Haul and was told I had to pickup the van using a phone app. I did that. It was a long process. By the time I was finally given the code to get the van keys from the lock box, it had taken over an hour. I contacted U-Haul when I was done and complained. I was told someone would contact me the next day. I waited 10 days and no one contacted me. I called U-Haul again and was told someone would get back to me in a few days. I am still waiting to hear from them. I wanted a partial refund of the rental price for all the hassle they put me through. I will be calling U-Haul, AGAIN, today. I don't expect them to "get back to me." Very unhappy.
Mary PComputer system was down on 1st attempt to rent so had to rebook but employees at location were super friendly and very helpful with the whole process. Thanks
Robert MAaron the GM runs a great operation! Good service and well managed!
Jeffrey HThe service at the Scott County Mini Storage U-Haul location in, Shakopee MN was excellent! Thank you!
Ryan RReady to go when expected !
Chris NGreat service!!
Simon BGreat service. Appreciate it!!!
KAREN NExcellent service. Will use again.
Craig SVehicle was extremely dirty inside and out. This thing needed a complete cleaning and wash. Also had tons of caked on bugs on entire front and windshield. Windshield washer fluid did nothing to get bugs off windshield. Filthy filthy filthy but did the job I needed it to do.
Ryan WCheck the trucks before they leave the parking lot . Had old cardboard left behind from previous customer.
Omar NExcellent customer service!!!
Douglas BClean the uhaul between customers, make sure it has washer fluid!!! and explain how the equipment works, mirrors ect.
Jennifer WAbsolutely seamless process! I have been going to this location each time I move and even though it is a little more out of the way now, I will continue to visit that location for years to come! The staff is so friendly and helpful. I have no complaints and tons of praise!!
Rebecca RAlso had a storage unit in this business. It, too, was a great experience. I’d definitely recommend Scott County Mini-Storage.
PAMELA OExcellent service, the agent was very personable.
KAREN NThe guy that ran the place was a delight to talk to. Couldn’t have been happier. Will use again! Thanks
jeff rI understand the need for the authentication protocols and location services requirements but you should tell customers about them ahead of time so people can have it all ready to go on moving day. The added stress of those two things are not helpful on moving day and I would have been ready for them if I had been told of the requirements.
Michael CTruck mechanical condition was good, I ordered a Appliance dolly and it was not given to me in with the truck. then i send extra bugs to rent it since it is Sunday , i have to travel somewhere else to get another rental dolly to move my stuff since it weekend office was also closed to take it from there. Truck inside was not at all cleaned by previous user and drivers cabinet was full of weed smell which i hate and not used to it, i bought a broom and cleaned it a bit before loading my stuff to my home. Thank you.
Sujit kDropped truck off over the weekend so did not interact with anyone. Moving company that we contracted with through UHaUL was fantastic.
Andrew RGreat customer service! Thank you!
Tony MThe service associate was very nice, professional and very helpful.
Dennis JGreat service
Michelle KThe U-Haul van hood didn’t open the window was stuck down in the cold weather couldn’t fill windshield wipers up and the vehicle stated it needed it’s old changed before we took off. Spent too much on gas because of this and more time to tend to issues
Alicia HClean the snow and ice off the truck before the customer arrives. Ensure all parts of the order are included. Everything else was fine and I really liked the Truck Share 24/7 program.
Michelle AThere was a problem getting my keys to the truck because your app was not working, also never received my moving pads
Paul SEasy to rent, pick up and return!
Shelli MHelpful and friendly staff. Easy process. Just what I needed.
Virginia LVery helpful and easy process
Melissa NThe mobile device info for pick up and drop off, while helpful, could be more user friendly. I had a difficult time getting my van dropped off and ended up having to call U Haul's customer service. While the representative was extremely helpful, I was on hold for almost 45 minutes.
Mary O