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Shelly B
Customer Reviews for Secure Storage Redlands
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service! Thanks
RYAN EKeep this level of service and go the extra mile for customers service you reach your goal for #1
NADER FWhen telling the representative about the possible gas leak, a follow up and possible reimbursement for gas money spent would have been appropriate but was not offered.
Anja JShelle was great and took care of all we needed.
Allen Pmuch easier than I expected
Norman PSimple drop off but once again computer issues.
Kevin HCustomer service was superb!
PRESTON BThe only problem I had was taking pictures to verify the mileage and the level of gasoline in the vehicle. On your 10-foot trucks the steering wheel is really close to the dashboard and it was extremely difficult to get my phone at the right angle to take the pictures that you require. Other than that I had a very pleasant experience and I thank you very much
Matthew CGreat Experience! Glad I was able to find this location, will use again for any larger items I can't move without a truck! Thanks!
RYAN EThis location could use a little more outdoor marketing for Uhaul products. It's right along the freeway, and I never knew it was there. I stumbled upon it by accident.
DANIEL RThank you for the great service 😊
ROGELIO CShelle was friendly, accomodating and professional. I would definitely recommend this UHaul location to anyone looking to rent!
JENNIFER HI WISH YOUR TRUCKS HAD BETTER SEATS FOR BACK SUPPORT. THEY ARE NOT GOOD FOR ANY LONG DISTANCE MOVING.
TIMOTHY GThe CSR was friendly and very helpful. The transaction was smooth without any issue.
Michael AI Believe I was overcharged
RON PI checked in online and filled out all the application and signed and then I had to repeat the same thing over again once I was at the location. Waste of my time.
DARRYL BShelly was awesome. Thank you. Great service.
Haydee RThis was a great place to rent a truck from; owner was wonderful
DONALD BUpon arrival I found out they did not have the furniture blankets and dolly I had requested. Additionally, after pick up of the uhual I discovered that the fuel line to the gas tank had been cut which then required roadside assistance thereby delaying my departure. The vehicle is kept outside on a road with easy access for such events to occur.
Jose MAgent told driver he had to get protection plan, which is not true.
Brandon SIn the future I will make a reservation at a location verses U-Haul app or reservation number.
Linda OThis entire rental experience was TERRIBLE!!! I reserved and rented a one way rental from Redlands to Orange county. The Redlands location calls and tells me that there is an equipment availability problem and I will have to return the truck to Redlands. Then they didn't have the truck I reserved and offered a smaller one, not acceptable. She offered a bigger truck but I would have to pick it up at a different Redlands location. I had to ask for the miles of return trip be included to get them. THEN at this Secure Storage Location the woman had to call U-Haul 2 or 3 time due to billing issues (the computer wanted to charge me $400 something for this rental that I reserved online for $97.00). Then she had to call again because it was wanting to charge me $226.00 which was not including the mileage credit. In the end, they did end up billing the correct amount. Terrible all the way around. I will not be recommending U-Haul to anyone who asks.
David WBe upfront with your charges. I believed I was paying 60- some dollars and got charged over $100. Pathetic. I will be in touch with someone about this. Therefore I will also pass this along to friends.
Jake ANothing this location and the very helpful and friendly attendant made it a great experience.
Julio DShelle was amazing
Michael MThe location was changed 3 times on my reservation which was incredibly confusing. As well, I was never informed that my reservation was changed to self service which lead to me unnecessarily sitting in front of the store for 20 mins waiting for them to open. The lock box wouldn’t open, and the process was pretty confusing because I didn’t know it was supposed to be self service, that is not what I chose when i confirmed my reservation. Allen from customer service was a complete rock star and turned my experience around. He got me the correct lock box code and swapped my reservation so i had the right truck. If not for Allen I would be incredibly upset, but thanks to Allen I’m mostly happy with the outcome.
Colby MShelly was very nice and knowledgeable. Computers seemed to be a bit out dated, cause they ran very slow through the process. Other than that, the whole experience was top notch! Thank you
Michael CI had a reservation at another U-Haul location and when I went to that location they had my reservation but did not have my truck . I had to scramble to find another truck this put all my deliveries and pickups hours behind and I lost one load . I rent every Thursday from the same location . No help or compensation was afford
GREGORY FWhen I got to my first destination my rental with your company had changed my pickup location 16 miles from where I was supposed to be. Than getting the truck there was no furniture dolly ,pads , utility dolly upon arrival. I was told to go down to the original destination for pickup the rental truck and they would have it . It is now have to drive the Rental truck back to the other location the get supplies. The rental agent told me that they would have everything in needed. So upon getting to other location they told me they DO NOT HAVE ANYTHING for me . Than tell me to drive to another location which they will diffently had my supplies. Upon getting to that location was told they only have a furniture dolly and they will have too look for the other supplies. After ten minutes they said they had the pads and NO UTILITY DOLLY. THAN TOLD ME THEY HAVE ONE TO BUY ONLY. SO when I left I had pads , and furniture dolly . So I had to go buy a dolly for myself . I need to be refunded for the supplies on this trip . Next time I will be thinking twice about using you company for any future business. Thank you for your time, James Fontes
James FPrevious rentals transported marijuana, truck smelled really bad and my 15 year old son was getting nauseous!
Norayr ZIt was after hours when I returned the vehicle but everything was fine I turned it in as I got it and I thank the uhaul people at both ends
Darlene BThe Uhaul representative was so helpful and friendly. We appreciated her help, especially in a rough time and moving.
Nicole HMore of a variety of truck sizes.
Matthew CThe woman working there is excellent! She is very knowledgeable, friendly, and professional. I will return to that location for future rental needs.
Craig PYou can notify customers before hand that you do NOT offer any ramps (even for rent!!) with 10' trucks. We had to invest $25 at Home Depot to rent 2 ramps for 1 day! Hopefully we will never have to deal with U-Haul again!!! The truck is scary to ride in and you about bounce out of your seat going over every overpass! There should be a passenger hand grip above the door to hold on to!
Karen PNothing to improve on service was great and friendly.
Matthew CThe lady that helped us was wonderful and funny . Tell her we said thank you for all her help.
Darcy NShelle was excellent! She helped me on a last minute emergency need for a truck, even though she was about to close!
Donald Kawesome!!!
Drew CI was ripped off, lied about fees and charges, paid cash. Wrong miles were reported, charged for another day I didnt have because the uhaul location couldn't find me in the system to return.
CASSANDRA VShelly was great and helpful.
Ian CThe entire moving process can be very stressful if things don’t go as planned. Shelly knows her stuff and runs a tight ship. She was clear on Truck availability, pick-up,drop-off, and how much my total anticipated bill would be. She took a lot of stress away from our move! Thank her for me! Martin vandenberg
MARTIN VNothing. An awesome job by the staff.
Kelley BI wish they had more selection of trucks available. The car also could've used a washing on the outside. However, the customer service at this location was excellent and hassle-free. I would also suggest listing specifically in the instructions that you have to squeeze the lock first before it opens.
May KWe had no idea how to get access to our U-Haul. We had the location changed on us only the day before, no one was there when we picked it up (granted in was 7 am), and the online location through the U-Haul app was incorrect so we had to wait half an hour on the phone until someone realized what went wrong.
Courtney MI dropped off unit after hours
John SConvient location for what I needed.
joe cShe was very helpful. I hope all your location has a lady like her!
PERRY BDon't say your going to match a competitor and then don't actually do it . You shorted millage on actual contract and did not cover your environmental fee that 5$ was no big deal but the short millage. That shouldn't have happened !
Mark Mn/a
Chalmer MI am very satisfied with my experience and don't have recommendations for improvement.
Virginia BAll Good
Michael DThe customer service at this location was top notch! Also the waiting area where you sign the documents and go over the contract was very clean and comfortable. I would definitely recommend this location :).
OLIVIA KCustomer service was above and beyond expectations
Lee CThis is not a UHAUL location but storage area. I am not happy to drop off other than UHAUL location.
DIPAK SGreat service!! Would definitely use again
John GInstall lifts on your smallest trucks.
Virginia r