Customer did not leave a comment.
Sheilah A- Oklahoma OK
- West Siloam Springs
- 74338
Customer Reviews for Secure Mini Storage
(U-Haul Neighborhood Dealer)
319 S Hwy 59
West Siloam Springs,
OK
74338
(From Hwy 412 Go South on Oklahoma Hwy 59 1 mile on West side of the road)
(From Hwy 412 Go South on Oklahoma Hwy 59 1 mile on West side of the road)
Services at this Location:
Contact Us
319 S Hwy 59West Siloam Springs, OK 74338
(From Hwy 412 Go South on Oklahoma Hwy 59 1 mile on West side of the road)
Services at this Location:
Office Hours
- Mon-Fri: 9 am–4:30 pm
- Sat: 10 am–2:30 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Excellent customer service
Michelle W- Rating:
- 5.0
Customer did not leave a comment.
Tom H- Rating:
- 5.0
Customer did not leave a comment.
jennie m- Rating:
- 5.0
Customer did not leave a comment.
Pamela S- Rating:
- 1.0
Terrible customer service - employee had us move equipment and do her job for her to make room for what we had rented. She was unfriendly, cold and not at all helpful.
Clay B- Rating:
- 5.0
Customer did not leave a comment.
Aaron C- Rating:
- 4.0
Customer did not leave a comment.
Carl B- Rating:
- 4.0
Customer did not leave a comment.
Joseph M- Rating:
- 4.0
Customer did not leave a comment.
al s- Rating:
- 4.0
Customer did not leave a comment.
Don M- Rating:
- 5.0
UHAUL rep. was friendly and knowledgeable. We had a pleasurable experience. Thank you.
JOHN G- Rating:
- 5.0
Customer did not leave a comment.
Mark C- Rating:
- 5.0
Very nice people there and professional.
Michael V- Rating:
- 5.0
Customer did not leave a comment.
NATHAN R- Rating:
- 3.0
Staff is good but due to poor cell phone reception I could not do self check out
Ronald B- Rating:
- 5.0
Customer did not leave a comment.
Kristen M- Rating:
- 5.0
Customer did not leave a comment.
carol s- Rating:
- 5.0
Customer did not leave a comment.
Michael M- Rating:
- 5.0
Nothing everything was perfect!!!!
Cassandra R- Rating:
- 5.0
Customer did not leave a comment.
Dean C- Rating:
- 5.0
Customer did not leave a comment.
Kenny H- Rating:
- 4.0
Everything ok
Nin L- Rating:
- 5.0
Customer did not leave a comment.
Veretta G- Rating:
- 5.0
Customer did not leave a comment.
Sandy M- Rating:
- 3.0
Customer did not leave a comment.
Christopher J- Rating:
- 4.0
Customer did not leave a comment.
Brandon W- Rating:
- 5.0
Customer did not leave a comment.
Barbara E- Rating:
- 5.0
Always a great experience!
Brandon M- Rating:
- 3.0
Lied about the gas being correct and once I left I was charged for the gas not being correct. Anazing!
Fredrick B- Rating:
- 5.0
Customer did not leave a comment.
miguel o- Rating:
- 5.0
Customer did not leave a comment.
Rebecca L- Rating:
- 5.0
Customer did not leave a comment.
Barbara E- Rating:
- 5.0
Very clean and the lady that help us was so nice. Thanks!
Brandon M- Rating:
- 5.0
Customer did not leave a comment.
Richard B- Rating:
- 4.0
Customer did not leave a comment.
Donald R- Rating:
- 2.0
Don't bill an extra fee for something that's not the customers fault.
floyd s- Rating:
- 3.0
Post screen shots of rental vehicle odometer reading, hold agents accountable for incorrect ‘beginning/ending mileage keyed into your current system in error.. providing your rental agents and rental customers an accessible online portal where a mileage image is available in order to help your customers feel as though they’re not getting slighted bu incorrect mileage being charged. Also, it would be extremely productive and advantageous for both parties to be able to manage (agents) and customers to report and see previous reported dings, dents and accidents on the rental…. Would prevent unnecessary, unfortunately the little stickers placed on such tend to degrade…. transparency in each step of the rental process and ease of communication is what will continue to keep me going back to uhaul verses Penske. Further, in today’s snap convenience of sendi BFF and receiving money, there should be absolutely no reason for any company to continue to hold ‘open charges’ on our bank cards for more than a day - rather than a week after rental was returned. I would like to see the fee schedule return to similar ones in the past, which were structured to be a little more cost effective for in town rentals. Thanks!
Julie R- Rating:
- 4.0
Renee was helpful and accommodating and apologized for the condition of the vehicle and damage, even though it was rented at a different location. She reviewed the photos I uploaded and I also sent her the additional pictures (the app only allows one picture to be uploaded) of the damage to be included in the record.
Steve R- Rating:
- 2.0
It wasn't the closest place to drop off the U-Haul and it wasn't the one that was supposed to be in my contract. I had to drive into another state over 35 miles to return the U-Haul! I was supposed to be able to return it to the closest uhaul dealer but I tried to do that and the system wouldn't allow her to take my return! This is BS at the highest level of stupidity!
Roberta S- Rating:
- 5.0
Customer did not leave a comment.
Jeff M- Rating:
- 3.0
Customer did not leave a comment.
floyd s- Rating:
- 3.0
Customer did not leave a comment.
Terry R- Rating:
- 2.0
Pictures on app show truck fuel was close to 7/8 but bad internet so I couldn’t finish online check in. I was then billed for 2 gallons @ $8.05. It’s not the money it’s the fact that I was required to return 3/4 or more and it was more than 3/4 full. I stopped at gas station less than 2 miles from drop off.
Ronald B- Rating:
- 4.0
None at this time
Robert W- Rating:
- 4.0
Don't tell me that I am supposed to return the truck before it is due!
Mike K- Rating:
- 4.0
They were very friendly and did not mind that I dropped the truck off the night before and bring the keys back the next day since they did not have a drop box. The location if very easy to get to and convenient!
Dana W- Rating:
- 5.0
Customer did not leave a comment.
Donna B- Rating:
- 5.0
Customer did not leave a comment.
Steven S- Rating:
- 1.0
No drop off box
Abigail C- Rating:
- 5.0
Customer did not leave a comment.
renee S- Rating:
- 5.0
Friendly, the U-Haul trailer was clean, and really helpful.
Phyllis C- Rating:
- 5.0
Customer did not leave a comment.
Jared B- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL K- Rating:
- 5.0
Customer did not leave a comment.
Thelma T- Rating:
- 4.0
Customer did not leave a comment.
edward m- Rating:
- 5.0
Customer did not leave a comment.
Shawna N- Rating:
- 5.0
Customer did not leave a comment.
michael s- Rating:
- 5.0
Quick pick up quick drop off good equipment clean equipment painless all the way around been a great price too
BRUCE D- Rating:
- 4.0
Customer did not leave a comment.
Kye N- Rating:
- 5.0
Customer did not leave a comment.
greg d- Rating:
- 2.0
Didn’t go over anything with us. Did not do a walk thru to look at truck itself.
Denise J- Rating:
- 5.0
Customer did not leave a comment.
LINDA L- Rating:
- 5.0
Customer did not leave a comment.
Rosemary J- Rating:
- 1.0
The truck was not here. Showed up to pick up our reservation and was told it was at another location. We had to go to Oklahoma to get the truck and now we're fighting you all and our bank because you double charged us and no one will release our money.
Adam S- Rating:
- 5.0
Customer did not leave a comment.
JUSTIN T- Rating:
- 3.0
Fix the broken right side rail locking pin, fell off about 5 hours into my trip causing the ramp to slide out and drag on the road. I was able to secure it with baling wire. Also fix the left safety chain connector
Ken K- Rating:
- 3.0
A hook on the pull out ramp was broke so we had to get under it and hold it in order to slide ramp in for transport. The truck had been smoked in and smelled of cigarette which we are allergic to. The truck inside had not been cleaned. For the price and with COVID you would think a thorough clean would be appropriate.
Bryan M- Rating:
- 4.0
Customer did not leave a comment.
Jennifer P- Rating:
- 3.0
Transparency on the contract
Eltwan T- Rating:
- 5.0
Customer did not leave a comment.
Pam D- Rating:
- 5.0
Customer did not leave a comment.
VIRNER D- Rating:
- 5.0
Customer did not leave a comment.
Julie v- Rating:
- 5.0
Customer did not leave a comment.
ethan y- Rating:
- 4.0
Customer did not leave a comment.
donna d- Rating:
- 5.0
Customer did not leave a comment.
KEVIN H- Rating:
- 5.0
We like it!
ROBERT R- Rating:
- 5.0
Customer did not leave a comment.
roy d- Rating:
- 5.0
Customer did not leave a comment.
fank e- Rating:
- 5.0
Customer did not leave a comment.
austin w- Rating:
- 5.0
The equipment worked great. Our biggest beef is with the website not showing the information correctly in all the places and the inexplicable changes in price and other details of the rental between the time of booking and the pick-up of the equipment. We had to call the U-Haul regional office several times about this, which caused considerable stress. Seriously, you need to get this figured out! It’s the only thing that would give us pause about recommending U-Haul to others.
Brian G- Rating:
- 4.0
Customer did not leave a comment.
Al G- Rating:
- 3.0
Customer did not leave a comment.
Amy E- Rating:
- 5.0
Customer did not leave a comment.
keisha a | Overall Experience- Rating:
- 5.0
Knowledgeable and professional
KEVIN T- Rating:
- 5.0
Friendly, Kind, Fast, Thorough
Mindy A- Rating:
- 5.0
This place was great. I would give them A+
Virginia V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
steven b- Rating:
- 5.0
Put new tires on the trailer that I hauled I got there to pick it up and it had a flat
bobby s- Rating:
- 5.0
Customer did not leave a comment.
DANNY W- Rating:
- 5.0
I used the newer larger units built, nice knowing their were cameras and a security access code for entering through the gate. Must provide your own lock with keys for your unit, however, it's nice knowing that Secure Storage h
BEVERLY M | Overall Experience- Rating:
- 3.0
Make sure contract is correct.
gerald k- Rating:
- 5.0
The tail lights did not work with our pick-up. We had brake lights and blinkers so made it fine. Could have been our pick-up.
EVELYN B- Rating:
- 5.0
The woman that worked up front WAS THE NICEST LADY AND VERY VERY HELPFULL!!!!! SHE NEEDS A BONUS!!!! YOU WILL GET MY BUSINESS AGAIN AND ILL TELL PEOPLE TO STORE THEY"RE THINGS THERE
melissa i | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Brent P- Rating:
- 5.0
You are already awesome. We totally appreciate you.
KEVIN H- Rating:
- 3.0
Customer did not leave a comment.
angela j- Rating:
- 2.0
They charged are card for damages but didn't provide a estimate or invoice.
Clay B- Rating:
- 4.0
Employees were very friendly and helpful getting the car loaded on the tow dolly. I hope in future they will draw the attention of their customers to the fact that U-Haul sends out deliberately misleading emails regarding the return time, and that there is a fixed time for return not specified in emails sent from the company, and that any returns after that not-clearly-presented time will result in getting charged for an extra day.
Anneka L- Rating:
- 5.0
Always willing to help and get things done the way the customer wants it !!😊
dorthory f- Rating:
- 5.0
The 319 S HWY 59 location was awesome! Helpful, friendly, communicated well. However, I was originally scheduled to drop off at the location on Holly Street. The woman there wanted me to drive onto neighboring property and pull up a steep ledge, my SUV got center caught on the ledge and I had to back off, then she wanted me to back between a tight space off the same ledge, when I told her I couldn't she told me that I had to or I couldn't drop there. They had about 15 empty parking spots in a completely empty parking lot and she refused to allow me to drop in a parking spot saying that she needed the space for customers (that lot is always empty). Oh and the light wiring that UHaul installed for this rental broke during my trip. I had 5-foot wires hanging out the back of my vehicle and the right turn signal stopped working After the experience with customer service before I even picked up my rental and the experience attempting to drop off at the Holly street location I don't know that I will ever use UHaul again.
ANGELA B- Rating:
- 5.0
Customer did not leave a comment.
Douglas L- Rating:
- 5.0
Customer did not leave a comment.
Thomas K- Rating:
- 5.0
Customer did not leave a comment.
Hollie W- Rating:
- 5.0
great experience
PAT O | Overall Experience- Rating:
- 5.0
We have been using this storage facility for over a year and it has always been clean and well maintained. The staff are very helpful and always had an answer.
KEN M | Overall Experience- Rating:
- 5.0
Really nice, helpful people and a pleasure dealing with.
micheal h | Overall Experience- Rating:
- 5.0
super fast processing the paperwork so i could get back to moving, very friendly and personable staff. Clean storage rooms, good variety of size options.
Privacy R | First Impressions- Rating:
- 3.0
They were very helpful and easy to work with
Privacy R | First ImpressionsAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
Our cargo and utility trailers start at $14.95!