Customer Reviews for Secured Storage & Paradise Park
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Secured Storage & Paradise Park
Lindsey & Harold were and are very professional and simply great individuals to work with in both the trailer rental and setup and their secured storage operation.
AC went out on the truck 3 hours into a 9 hour trip. Had to wait 2 HOURS for roadside assistance IN A HEAT ADVISORY! The truck pulled so bad that for 9 hours, in order to keep it going straight down the road, I had to have the wheel turned so much it was like making a constant left turn! I STILL haven't gotten the feeling back in my hand from the trip! WORST RENTAL TRUCK EVER!!!!
The truck needs an alignment. NOT Safe To Drive.
kylie was very helpful and answered all my questions
For a very short time there was a little confusion on the pick up location, but by Friday evening we did have the Paradise Lakes location and all was well. My driver, Rick Dejarnett recommended U-Haul, and the people have been friendly and helpful. All went very well with the truck itself. I would recommend U-Haul to anyone who needs a truck.
The girl over the phone and in person was really positive and made things easy.
Kylie was a joy to work with! She answered all our questions thoroughly and the truck itself was in great condition. She definitely made the whole transaction a very smooth experience. Thanks, Kylie!
The customer service & all employees I had contact with either in person or on the phone were all very nice & helpful.
The rental facility is pretty old and run down but they have everything I need and the employees are very personable and helpful.
Very helpful and friendly.
It was my first ever using u-haul.
Not tell them they returned the truck with less gas than they did. Ridiculous. I won't use Uhaul again, regardless if they waived the fee, it made me see this company for what it is; money hungry and unforgiving about mistreatment of customers.
I was charged two days instead of one. The gas tank was not full. I had to call UHaul customer service to begin to get this resolved. Now have to wait up to 72 hours for someone to call me back to return my money. This has not been a good experience.
Very accommodating personnel and helpful
It was closed and gate locked and had key drop
as i dropped truck off a few hrs after it closed
I can not read or open my receipt on email so no idea what it says
Trailer was clean and ready at pickup. Staff was helpful and connected the trailer for me. Individual working the desk was new and had some problems navigating the rental screens on the computer, but she was very helpful, courteous, and didn't hesitate to call for help when she needed it. Overall, good rental. Will keep using this location for my Uhaul needs.
Very helpful. Answered questions promptly.
Doesn't really matter if I was to recommend a place...in the end UHaul will just ended up sending a person to a place they want them to go...even if we DONT want to deal with that business......
The initial price was inviting then the total came out to over 250 dollars for only a one day rental, and it cost so much to fill up the tank when only a quarter was used. There are too many hidden fees.
Can't think of a thing! Great equipment; fine customer service.
Everything was handle with excellent customer service. I would recommended this location to anyone.
They were very accommodating to our situation and they have great customer service!
Closed at 4 pm and returned truck after that so never saw anyone. Did nice job of checking truck in and getting contract completed and copy out.
great service but didn`t accept one month free storage. READ FINE PRINT!
The staff was very accommodating and helped me utilize the equipment to its fullest potential.
Fast, friendly, personable representative - gave us great customer service. Truck was fine. Thanks!
I will never use U-haul again. The way that you do reservations is so stupid. I made a reservation over 2 weeks before I needed the U-haul. Then the day before I need the U-haul in order to move 650 miles across 2 states, they tell us that they dont have any trucks available where we want to pick it up. I would not mind traveling somewhere closeby, but they made us travel 150 miles! They only discounted our rate by $50, which is less than the extra gas for the extra 150 miles cost. It is just ridiculous. Budget can tell me on their website whether the location will have one of the vehicles i want, so why can't you? What is the point of making a reservation if you then do not make any effort to ensure that the order will be available? Thanks U-haul, you just made me a loyal Budget truck user.
Way out of the way - turn here, turn there... took a long time to find and directions would have screwed us up if we hadn't had a GPS on our phone.
Nice folks. Not much interaction with them but seemed helpful and professional.
I booked my pick up at 72nd & Hwy 370, not the 8 mile drive and back to Bellevue.
The facility was excellent. The issue I do have is being required the do a survey to get my $6.95 refunded. I will not be using this service again.
Fast, friendly & great service!
Great Experience. We appreciated Hank!
I did not get a phone call from the facility. I called them 4 days later and they did not see my reservation in the system at that time. Eventually they did and the rest of the experience was good.
the ladies were friendly and helpful
very courteous and helpful. location was somewhat difficult to find.
The staff is very nice and we are pleased with the facility. The hours on the weblink on uhaul.com are not consistant with the site hours.
Wasn`t able to use this facility but the few times I called them they were very helpful, kind and if I am ever in the area I would use them.