Customer Reviews for Sensible Car & Truck Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sensible Car & Truck Rental
there was a roach in the truck and the woman working the counter took way too long to process a return. there were three other people waiting and this was before 8am.
It would be great if you were able to provide trucks with lift gates within your fleet.
I had my family reture truck.so I called asked about milage.was told 12miles.funny I made 2 moves inside bayonne.one was 10 blocks away and one was 15 blocks away.parked the truck left the house at 750 am to bring the truck back.was told 12miles....when I questioned that was told ask my family about it....bayonne is 3 miles long ....your kidding ...money is not the issue.being robbed and being nasty is ....never again
I forget the names of the gentlemen and lady who was working..but they were very friendly..which is why I will rent from this location again.
The guy in charge gave me the wrong mileage and when I complaint started laughing and said he couldn't do anything. I told him I had prove with a picture and said nothing can be done with that. VERY UNPROFESSIONAL AND DISRESPECTFUL to me and his co-worker lady...worse experience ever!
Nothing!! staff was polite and very helpful.
Service & Equipment were excellent. The gentleman in charge was extremely proficient.
Fix the truck's steering, fix the ladys attitude. I arrived to pick up the truck which I put on hold and reserved for 11 a.m. and was told that the man that had to help me was not in the office. The receptionist told me that he ran to a client house in order to give them some supplies. She said he should be arriving shortly I waited for an hour and a half meanwhile I have people at my house that I asked to help me move and was paying to help me move. I'm very upset about this whole situation and experience with Uhaul which I use for every other moves that I've ever had.
Not to be outdone, the jersey city drop off location was even worse. 2 hours before I was due to drop the truck off in was told that I again would be re-routed. After calling customer service and explaining I had to other ride to get from the dropoff location to my apartment(as I was walking) I was told to go ahead and drop off at the originally scheduled location. I was met and treated incredibly rudely by the lone employee on site who refused to take the truck and sat outside smoking a cigarette while he ignored calls from his supervisor from a remote location. This company is bound to fail if this level of service is representative of the company as a whole.
The Manager, Paul, was extremely rude, unhelpful and at times very sarcastic. Only spoke with him on the phone while I was in Sedona, AZ.
I have owned a large Gold's Gym and understand the value of good customer service and common courtesy. I couldn't believe this man was the alleged manager and how unproffesional and downright obnoxious he was. The front desk staff were great and when I mentioned my encounter with "Paul", his response was, "Oh yeah, he's sick in the head".
Nothing to improve on. Excellent service & friendly staff made for a perfect first-time experience with U-Haul and this location.
Terrible customer service. On Sunday I came to pick up. Being that they close early on Sunday I was told by the tall guy behind the counter to just park the truck near by the next morning and have my bring the key back. So the next morning came and as my wife was handing the key the lady behind the counter started screaming at her. She demanded that my wife drive the truck into the lot. My wife told the lady she does not know how to drive the truck and tried to explain what instruction was given to us on pick day. And driving the truck to the lot was not one them. She was rude, the lady behind the counter needs to know the value of good customer service. I will not go bank there and will not recommend this place to anyone
customer service was poor and guy on the reception was very rude.
I booked this location and was confirmed for drop off. The u-haul website states that this location is open until 12pm on Sunday's. Accordingly I planned my move for a drop off at this location at 12PM. Received a phone call at 9:45AM Sunday that they will close at 11:30AM. When challenging the rep that the website shows a 12PM closure I was told that the website is incorrect. So either you need to change you website or the rep flat out made this up.
Would be nice to have a night drop off. Plus the NJ hidden fee is nonsense because they let you know after the fact.
The man that runs the store was extremely rude to me and other customers. Even went on cursing and screaming like a child. Why is he still open? Years ago I encountered him while trying to rent a truck, he was being rude to an older woman, I walked out. Shame on him!
Everything went so well that I have no ideas for improvement. The people are very friendly and helpful.