Customer Reviews for Sensible Car & Truck Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sensible Car & Truck Rental
They have very poor customer service!! The older lady left me on hold for almost 20 minutes as she was looking for my reservation. She didn't offer an apology when I hung up and called back. There's no after-hour drop off so please make note before you rent. I was totally disgusted with service provided and would NOT recommend this location at all.
None at the moment. Exceptional Customer Service!
The best UHaul location ??
Great location fast service on return
Paul made my return easy and fast
The process of renting a uhaul went quickly and smoothly. I would recommend this location to anyone.
I am very upset with the way they handled business with me i moved my stuff from 10th street of bayonne to 5th st also in bayonne which is only 5 blocks i only made 3 trips which calculates up to 1.5 miles and i made one ride to uptown bayonne to drop off furniture altogether i must have drove only 5 miles or less the manager told me i drove 44 miles which is highly impossible i read reviews on this place and there is nothing but complaints of the same thing i had the truck for 3 days 19.99 a day 14.99 for insurance and 2.99 per mile at 5 miles which pretty much comes to about a 100$ i paid that upfront they can pay the bill with that im sorry i refuse to pay for that when i know i didnt drive 44 miles
I will never rent nothing from this uhaul place again the guy that close out my contract is very slick.I let him think that he got over on me but in the back of my mind i know he will never get my business again.
I made four phone calls to uhaul 800 numbers - none of them were helpful. This was not the location set by the website for dropoff. When I walked in, everyone was super helpful and we were able to check in the equipment without any fuss.
I love the parking lot before I picked up the truck! The Sat-Sun hours made me chose this in the first place and is a big plus.
Great, well run location with pleasant staff interaction and care.
Although the person I worked directly with was very nice, there were some other employees and the owner herself who have horrendous customer service as I witnessed.