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joseph Y.
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A refund would be nice
Saladin A.Super great
julio F.People fully reactive and professional,
Antonello S.The gentleman that help me was very affectionate with his work , and very respectful
Luz H.I will always use and reference this location. The service is reliable.
GWENDOLYN P.Amazing Customer Service
Patricia S.Easy checkout & check-in experience. Location is well-situated on a gas station flanked by traffic lights.
Haile T.Friendly staff and convenient location. The truck wasn't clean on the outside (it had been snowing so the roads were mush) but clean on the inside where it matters.
Robert R.No problems Quick in/out
Arnold Y.The manager at this location was very rude and did not understand mobile pickup policies. The van was blocked by other cars at the gas station and took an additional 30 mins to remove. The back of the van was dirty and covered in debris, dust, and dirt, which got our furniture dirty as well. The website is glitchy and wouldn't allow us to submit emergency contact information, we had to work with the support staff who didn't know what she was going. It's clear that people do not have a standard of high quality or care at this location and we were incredibly disappointed by our u-haul experience. The associate that helped us with drop off was very nice and kind, but our experience with other staff and overall experience was very poor outside of that.
Jacob L.My pick-up time was scheduled for 3 PM. I arrived a few minutes before my pick-up time, and the attendant was on lunch. I didn't receive the keys until 25 minutes after 3 PM. I did the check-in online and then I had to do it again.
Kyle T.- The gas in the truck was completely empty, warning light on. I needed to put fuel in before being able to leave the lot, which was an inconvenience.
Justin B.Staff is professional, courteous and friendly
LAURA S.I would recommend cleaning and giving maintenance to the units more often. We found trash inside, and the van was also filthy outside. I couldn't use the windshield wipers because it was out of washer fluid.
Mauricio V.I rented truck and appliance dolly and only was the truck available; I was not informed the dolly was not available and I had to drive to the Grand Concourse one to rent the dolly. Not fair. I should get a discount.
RAMONA A.Be fair and not charge the people for something they didn't even own..!
EMIL R.Excelente servicio 👍
BERNARDINO D.Super convenient easy drop off
Ivy R.Thank You
Ana A.Excellent customer service. Long line to get key because it is gas station in New York but very helpful.
MOHAMED K.They are pretty much on point and accurate there. Nothing I can think of at the moment.
LARRY E.This station accepts foreign driving licenses while others dont. The car was clean and the renting process was pretty straightforward. Will definitely use it again in the future
Rahardi K.customer service was awesome but the vehicle was dirty up in drivers front
shawn G.More availibility of pickup trucks and vans at different locations, and fix the 24/7 truck share, it is really bad.
THEODORE C.The equipment wasn't clean on the inside apparently from a previous renter.
Karla Daniela H.This is my preferred location in Manhattan and actually bypass other closer locations to rent from them. Staff is friendly, courteous and easy going. Equipment is always ready and well kept. They address any issues that come up immediately. Recently I was stuck in traffic and called them to say I'd be late in my pick up.. other places have handled this like it is a great inconvenience. This location however was very understand and happy to adjust the reservation. In upper Manhattan this is the best place to rent a U Haul from, in my opinion.
Lauren R.As far as accessibility goes this location is top notch. I felt really uncomfortable in taking out a vehicle that had the check engine light on, in a city I was not confident on navigating without the vehicle.
Tate D.We paid for a hand truck and it wasn't provided. We ask for it we're told it was in the truck and it wasn't there
Juana C.cleaned up a little bit better but overall I would recommend this gas station U-Haul place to all of my family and friends
carmen M.Very efficient
andres P.Terrific service all around, van in great shape. I refilled gas tank, over what I was supposed to refill, would have been nice to get credited. BUT otherwise terrific all around and convenient to where I live
Robert V.I'm not satisfied with the service! I was even accused of not returning rental on the sameday! Thank God I had pictures! This location needs better management and service! Never renting from this location again!
Jeanette R.Owner is super friendly. And it was his birthday too!
Kevin J.Excelente customer service
Juan H.1) Your website and system for getting the car using cellphone are atrocious, completely unworkable. Even with my communicating multiple times over a week by email eith customer service, they didn't work. It would be worth finding another rental service due to that alone. 2) your listing of the hours of the location is inaccurate 3) what's the point of a supposed phone system when you have to go to the person at the counter to sign documents, show the credit card you used yo book the rental, and pick up keys? You have just added layers of complexity, beaurocracy, and delay.
Harold R.Great location to get a uhaul!
Lash D.Horrible, horrible they cater to Hispanic speaking ppl only. They talk super loud and don't tend to guest they talk about everything but business they don't know honor reservations online and expect you to bring the uhaul back in 4 Hours never again
Kayla D.They really work with you. The gentleman that helped us from beginning to the end was the best. Definitely needs a raise
lisa L.the best.
laura E.I got great, friendly service!
Kirk V.Great service 👏
JOSEPH N.Send a confirmation number to may the process qicker
Trevor B.Nothing
David P.Es bueno atienden bien 👍
Sonia H.Terrible customer service. The guy running this place took lunch. Left no sign. There was no forewarning the location closed for lunch at a certain time. I returned the truck at the time I had confirmed and he wouldn't help me and was very rude. Told me I had to wait till he finished his lunch. Wouldn't tell me how long. Then ran into a back office and locked the door. Would not recommend this location to anyone.
Kyle B.Owner was very professional!! He should be a guideline in your customer service book for others
Rob S.App was super slow and had to check in with attendant. Also more expensive than I anticipated
Rebecca C.Location was a small gas station. Not so pleasant. But man who worked for U-Haul was a good guy.
gary T.My reservation guarantee was not upheld, and the van I used was not clean. There was soil/mud in the back of the van, which I had to deal with during my move.
Jhoan D.Location is a gas station, no customer service, attendant did not know about where the truck was. The truck, once found, had a non-working driver side lock, had to enter it by the passenger side, the cab of the truck was filthy, I was scared to be in it, and for the price it cost, it was not acceptable. The engine check light was on, and the truck had a very bad vibration. Lastly, the tank was practically empty. Return of the truck was confusing, the attendant was not there, and the gas station people had conflicting information on what to do. All in all, a terrible experience not to be repeated.
ARMANDO T.Very uninviting. The owner was not around and the employees display no signs of work ethic and or etiquette.
Christopher V.The truck was making noise the whole time I drove it. The engine light was on. The sit was torn off the driver chair overall horrible condition and experienced. Has a former employee that was acceptable.
Janaya N.awesome customer service
shawn G.There was trouble with the app, non of my information was loading correctly, but the guy working there was super helpful and did not have a problem with putting the information in manually from his computer. I needed to change my time and he was also pleasingly helpful with that.
Versalle S.My first experience here was good, the most recent was generally fine but the truck was old, didn't have a switch for the lights so couldn't be driven at night and was not really worth $112 for 3 hours.
TIMOTHY J.Great service, friendly staff, easy pick-up and drop-off, would definitely recommend this location. Only issue was that the van smelled like some fruit had been left in there for too long, which was probably the fault of the previous driver and not the location, but a maybe a deeper clean if possible would have been nice.
TYLER C.