The tires needed air and the gas tank wasn't full. The truck was clean.
Farah M
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for 14 miles even though I went five blocks.
Kelsey WThe return function on the U-Haul app did not work well. With both the pick-up and return, I needed the local rep to help.
Isaac PI booked a one way 10' Truck. Two days before my pickup I was informed I could not do a One Way trip. Then when I arrive I find out they removed the furniture blankets from my order because they didnt have any available. I booked this weeks in advance and they should have had time to order this for me. Overall a poor experience with UHAUL as a whole.
Christopher NEverything was Perfect, and the car was clean and ready for me on time. The man in the office was very helpful in taking the vehicle and returning it.
Medhat TGreat
Paul VEverything was great! Keep up the good work!
linda gWaited 50 minutes to pickup reserved van, which only had 1/8 tank of gas.
Travis HA refund would be nice
Saladin ASuper great
julio fPeople fully reactive and professional,
Antonello SThe gentleman that help me was very affectionate with his work , and very respectful
Luz HI will always use and reference this location. The service is reliable.
GWENDOLYN PAmazing Customer Service
Patricia SEasy checkout & check-in experience. Location is well-situated on a gas station flanked by traffic lights.
Haile TFriendly staff and convenient location. The truck wasn’t clean on the outside (it had been snowing so the roads were mush) but clean on the inside where it matters.
Robert RNo problems Quick in/out
Arnold YThe manager at this location was very rude and did not understand mobile pickup policies. The van was blocked by other cars at the gas station and took an additional 30 mins to remove. The back of the van was dirty and covered in debris, dust, and dirt, which got our furniture dirty as well. The website is glitchy and wouldn’t allow us to submit emergency contact information, we had to work with the support staff who didn’t know what she was going. It’s clear that people do not have a standard of high quality or care at this location and we were incredibly disappointed by our u-haul experience. The associate that helped us with drop off was very nice and kind, but our experience with other staff and overall experience was very poor outside of that.
Jacob LMy pick-up time was scheduled for 3 PM. I arrived a few minutes before my pick-up time, and the attendant was on lunch. I didn't receive the keys until 25 minutes after 3 PM. I did the check-in online and then I had to do it again.
Kyle T- The gas in the truck was completely empty, warning light on. I needed to put fuel in before being able to leave the lot, which was an inconvenience.
Justin BStaff is professional, courteous and friendly
LAURA SI would recommend cleaning and giving maintenance to the units more often. We found trash inside, and the van was also filthy outside. I couldn't use the windshield wipers because it was out of washer fluid.
Mauricio VI rented truck and appliance dolly and only was the truck available; I was not informed the dolly was not available and I had to drive to the Grand Concourse one to rent the dolly. Not fair. I should get a discount.
RAMONA ABe fair and not charge the people for something they didn’t even own..!
EMIL RExcelente servicio 👍
BERNARDINO DSuper convenient easy drop off
Ivy RThank You
Ana AExcellent customer service. Long line to get key because it is gas station in New York but very helpful.
MOHAMED KThey are pretty much on point and accurate there. Nothing I can think of at the moment.
LARRY EThis station accepts foreign driving licenses while others dont. The car was clean and the renting process was pretty straightforward. Will definitely use it again in the future
Rahardi Kcustomer service was awesome but the vehicle was dirty up in drivers front
shawn gMore availibility of pickup trucks and vans at different locations, and fix the 24/7 truck share, it is really bad.
THEODORE CThe equipment wasn’t clean on the inside apparently from a previous renter.
Karla DThis is my preferred location in Manhattan and actually bypass other closer locations to rent from them. Staff is friendly, courteous and easy going. Equipment is always ready and well kept. They address any issues that come up immediately. Recently I was stuck in traffic and called them to say I'd be late in my pick up.. other places have handled this like it is a great inconvenience. This location however was very understand and happy to adjust the reservation. In upper Manhattan this is the best place to rent a U Haul from, in my opinion.
Lauren RAs far as accessibility goes this location is top notch. I felt really uncomfortable in taking out a vehicle that had the check engine light on, in a city I was not confident on navigating without the vehicle.
Tate DWe paid for a hand truck and it wasn't provided. We ask for it we're told it was in the truck and it wasn't there
Juana Ccleaned up a little bit better but overall I would recommend this gas station U-Haul place to all of my family and friends
carmen mVery efficient
andres pTerrific service all around, van in great shape. I refilled gas tank, over what I was supposed to refill, would have been nice to get credited. BUT otherwise terrific all around and convenient to where I live
Robert VI’m not satisfied with the service! I was even accused of not returning rental on the sameday! Thank God I had pictures! This location needs better management and service! Never renting from this location again!
Jeanette ROwner is super friendly. And it was his birthday too!
Kevin JExcelente customer service
Juan H1) Your website and system for getting the car using cellphone are atrocious, completely unworkable. Even with my communicating multiple times over a week by email eith customer service, they didn't work. It would be worth finding another rental service due to that alone. 2) your listing of the hours of the location is inaccurate 3) what's the point of a supposed phone system when you have to go to the person at the counter to sign documents, show the credit card you used yo book the rental, and pick up keys? You have just added layers of complexity, beaurocracy, and delay.
Harold RGreat location to get a uhaul!
Lash DHorrible, horrible they cater to Hispanic speaking ppl only. They talk super loud and don’t tend to guest they talk about everything but business they don’t know honor reservations online and expect you to bring the uhaul back in 4 Hours never again
Kayla DThey really work with you. The gentleman that helped us from beginning to the end was the best. Definitely needs a raise
lisa lthe best.
laura eI got great, friendly service!
Kirk VGreat service 👏
JOSEPH NSend a confirmation number to may the process qicker
Trevor BNothing
David PEs bueno atienden bien 👍
Sonia HTerrible customer service. The guy running this place took lunch. Left no sign. There was no forewarning the location closed for lunch at a certain time. I returned the truck at the time I had confirmed and he wouldn’t help me and was very rude. Told me I had to wait till he finished his lunch. Wouldn’t tell me how long. Then ran into a back office and locked the door. Would not recommend this location to anyone.
Kyle BOwner was very professional!! He should be a guideline in your customer service book for others
Rob SApp was super slow and had to check in with attendant. Also more expensive than I anticipated
Rebecca CLocation was a small gas station. Not so pleasant. But man who worked for U-Haul was a good guy.
gary tMy reservation guarantee was not upheld, and the van I used was not clean. There was soil/mud in the back of the van, which I had to deal with during my move.
Jhoan D