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Jeremy H
Customer Reviews for Shreve City Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
have issue with the app. when i went back to confirm something on the app i was not able to go back (forward) to continue. I had to call customer service to get resolved. More work on the app is needed.
Charles HGreat
Audrey DAll good. Professional and experienced agent.
Robert MI just want to stay with you all are very helpful except for the fact that I had an emergency in my family and I was taking advantage of by you keeping my deposit when I return to clean truck yes I did drive 58 miles but that's where I live is Doyline Louisiana
Cindy Mvery friendly folks
JAMES BNothing. Everything went great.
CHRISTOPHER RWhen I booked the rental online it said unlimited milage...when I returned the truck there was extra milage charged....this could have been a very big deal.!!
FRANK WHave a better system to assure that the size of eguipment is in fact available at the location.
Zollie PI had to go to two different locations to get all the equipment i contracted for. I did not get the two wheel dolly I requested.. I was not refunded the $10.00 for the dolly Have all the equipment at one location
Daniel QI only need the trailer for 3 hours. I was told that it would have been cheaper to do a 1 way rental. The charge was $200. When I dropped it off at the other end approximately 2 hours later I was told that I was over charged.
Dracy PPick up.was quick and easy.
Clinton MThe ashtray had ashes in it and smelled of smoke there was someone else’s food and water bottles in the truck... the person that rented it to me with the paperwork was the only decent part of it! The recommendation on movers was awful.. they told me they were done and left early while I was with a realtor busy, then I found furniture I could not move by myself!! I had even paid for extra 2 hrs and only used 1 of it!!! Whole experience was just messed up ..2 large 1000 dollar vases broken! Holes in the back of air loom couch from being put on top of a dresser with mirror plates and you could hear them rip so I know they knew they did it... damage to the top of the 2000 dollar Juke box that a 1960 and no longer in mint condition.. they knew they did this and said nothing! Just left!! Awful experience!!! All the way around !!! Paid 3200 for this move and came out with 5000 in damage and nowhere to put my stuff... all this was very important as it comes from a relative who passed away in July!!!😡
Amy MFast and friendly service. Good old fashioned professionalism.
Tim MThe place I picked it from was an automotive mechanic place. Not sure if they got the uhaul from another place but it was dirty inside the cab. I cleaned the grease, from what looked like food, off the radio dials. The AC was not working well and in Louisiana humidity driving into Tx heat is no joke with only a low pressure AC. I also did not appreciate driving with roaches on the dashboard as I’m driving 75mph on a hwy with heavy semi traffic. I almost had a heart attack trying to kill those suckers. I think they popped up after I tried the AC on high. This was the worst experience I had. Did not feel comfortable driving the uhaul after seeing the bugs. If I pay almost $700 for a uhaul to move from one state to the other it should have been bug and dirty free. Not fair I paid that much for the service I got. Let me know what can be done. The only good thing was the full tank of gas.
Shannon ZThe attendant did not wear a mask as required for covid-19 prevention. Tried to tell me my gas was low when I had just filled it to the perscribed amount.
DAVID HLocation shared with auto repair shop but the office is well marked and staff has always been very helpful.
Ivan wOnly issue was not being able to grt through on the phone to U-Haul.
DOUGLAS FRepresentative was excellent in every way
Andrew MGive them more help
Francis PGreat customer service.
Jake MThe checkout procedure was troublesome. They had trouble making changes to the order and the web page was having issues on their machine. Not sure how much of that is their fault vs the U-Haul system. After hooking up the trailer, the left side lights weren't working. They said there must be a problem with my vehicle because "nothing is wrong with the trailer." I was using a brand new vehicle with factory installed towing. I decided to take the trailer anyway since lights on the right side were working. Upon closer inspection later, I found that the tail lights on the left side weren't plugged in and the wires were simply dangling. After plugging in, they worked although the car still reported electrical problems.
Ross TIt was great!
BRAIN SOnly issue I has was with the traffic scheduling department who would not allow me to drop the tow dolly off early at another location less than 5 miles away to get it out of the way. I know there are exceptions made and the customer service rep could care less of my issue. Spoke to her manager and same attitude - Jackson Mississippi. Customer Service sucks as far as I am concerned. I use UHaul often to help friends move and will shop around on my next move.
Connie CMore supplies
Connie CMake sure people get refunded their money back.
LariNeisha KAt location of pick-up, the truck I was given was the only one on the lot. The appearance of the truck was beat up with scratches and dents all over, all cosmetic and didn't affect the truck . Prior to leaving the lot I checked it all over and only found one issue and that was the wipers. Wipers seemed very worn and passenger side fluid hose was broken and hanging forward of the vehicle. I asked the representative inside if any replacement parts were available and he told me no and couldn't help me. This made the drive long and daunting as I had to stop occasionally to clean the windows. During one of these stops, I stepped on the metal grate below the driver's side door and the grate teetered forward. The back two bolts that hold it down were missing. They were there when I left because I had to clean the windows before getting on the road. this could pose as a safety concern causing a rolled ankle, knee of someone to fall if not fixed. The metal grate bounced and made noises the rest of the trip. The A/C was intermittent as well and had to drive the whole eight hours with the windows down during the day. A/C would blow but any bouncing of the truck and the air would quit blowing. I could hear the blower going but no air was flowing. Made for a hot and loud trip. Driver's side speaker(s) is inoperable and the radio had a very hard time holding a station. But with the windows down, coupled with the bouncing of the grate with missing hardware, couldn't hear the radio anyways. There was also a delay in the truck shifting in and out of overdrive. Not sure of the time to shift in and out of overdrive but it seemed to about 10 to 15 seconds before it would shift. So the grate bouncing around coupled with the A/C being intermittent and wiper operation made for a long trip. Please take a look at the issues I've addressed to assist the next customer. Respectfully, Jason
Jason JThis was the worse experience ever wouldn't recommend them to nobody
Tina TLock was difficult and no one to assist.
Demetris SConvenient location! Thank you!!
Steven CQuick and courteous, wish the entire rental contract could have been handled the same way.
Jason MHave staff that understand how to operate computers, that will not hang up on customers, will verify fuel levels before printing or that will adjust the contract after seeing that the fuel level on the contract was incorrect. Instead of issuing quotes, then tacking on extra fees, stand behind a quote that was given, or quote rates properly.
John BIt would be nice to see a little bit better pricing. Being that U-Haul is the only company renting van trailers, you kind of hold all the cards on this issue. Either that or try doing discounts for military members, especially if they are moving to a different base.
Great...!
Jeffrey GThe man that helped me was polite and knowledgeable about the product. His instructions were simple and to-the-point. I was also able to pick up my trailer early. Great job!
Jennifer Dcustomer service was excellent, friendly and very helpful.
Pam CLimited selection of trailers.There was no license tag on the trailer, but that ended up being OK. The tail lights (brake & blinker) did NOT work; I didn't have an adapter to plug the lights in to check them, and I was allowed to take the trailer anyway. I ended up having to leave it at another location (on Barksdale Blvd), and the man there was VERY helpful. Got the lights fixed in time for me to leave at 1:00. The store at Barksdale Blvd was VERY clean and appealing.
Cathy JThe gentlemen at this location was also very nice and polite.
Darlene SVery helpful and polite staff
Clarence B