Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation was made 2 weeks in advance for a different location (1247 Martin Luther King Jr. Way, Merced) for pick-up & drop-off which is located within a 10 mins walking distance from my home. On the day of pick-up reservation you relocated me to the pick-up location at 2785 N. Sante Fe Ave, Merced which is 3.8 miles from my home. It takes approximately over an hour to walk to. I was forced to find a last minute ride who would be available to drive me to my pick-up location and drop-off due to the long distance from my point of origin.. If I had taken an Uber or Lyft, for not being able to find an available friend. U-Haul should foot the bill.
Penalizing a customer by relocating their original pick-up/drop-off locations for having an early rental request is very poor customer service.
The one Good thing:
The woman who runs the 2785 N. Sante Fe Ave, Merced office provides excellent customer service. She was very accommodating and helpful.
Karina Turner
Rating:
4.0
Nothing. This location went well above to find what I was looking for.
janet hines
Rating:
5.0
Nothing pickup was fast and easy clear communication on self dispatch instructions very satisfied with my uhaul experience
Jeremy Breckemridge
Rating:
1.0
Customer did not leave a comment.
joie altstatt
Rating:
1.0
Customer did not leave a comment.
joie altstatt
Rating:
4.0
Customer did not leave a comment.
Lee Jeffery
Rating:
5.0
Clean truck, amazing service. The woman made the renting process quick and painless.
liz Yanez
Rating:
5.0
Great customer service, always very friendly and helpful. I've moved 4 times around this area and I always go to this location it's always an excellent experience!
Juan Ornelas
Rating:
3.0
Customer did not leave a comment.
Austin Moewe
Rating:
5.0
Everything went well and smooth. The Uhaul rep was informative and attentive. No complaints
David Jimenez
Rating:
5.0
From the beginning the staff was friendly and helpful, even when I moved out of the storage unit, the staff was very helpful.
Melissa Mitchell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gamuchirai mutumi
|
Overall Experience
Rating:
4.0
Rented UHaul during rainy weather. Windshield wipers needed updating. Truck was clean with a full tank of gas, which was much appreciated.
Karina Turner
Rating:
4.0
Great customer service
Anthony Iencarelli
Rating:
5.0
Customer did not leave a comment.
Yevhen Yakhnenko
Rating:
4.0
Associate who helped me needs to get a new smart phone to be able to follow through with the U-Haul digital check in procedures. Outside of that she was very helpful, polite and friendly.
Charles Perez
Rating:
5.0
Customer did not leave a comment.
Juan Mendoza Hernandez
Rating:
5.0
Thank you
luz chavez
Rating:
5.0
Repnwas excellent. Answered all my questions and was very knowledgeable.
Lynda Jones
Rating:
5.0
Best customer service 🙏🏼❤️
Kourosh Ayeria
Rating:
5.0
Customer did not leave a comment.
menny singh
Rating:
5.0
Customer service clerk was very helpful and process was very easy!
Erika Perry
Rating:
5.0
There is nothing. 5 stars 🌟 score a 10
Tina Rivera
Rating:
1.0
Will never use a U-Haul at this location again. Went to drop off my vehicle when they said they would be open and the office was closed, they did not instruct me on how to close out the vehicle and nobody would answer the phone. Very unprofessional and I will never use them ever again.
kashnier russell
Rating:
5.0
Customer did not leave a comment.
maria arriola
Rating:
4.0
Customer did not leave a comment.
suresh advani
Rating:
5.0
Barbara at Sierra Storage is awesome!
Doug Stewart
Rating:
5.0
Customer did not leave a comment.
Warren Foster
Rating:
3.0
Customer did not leave a comment.
Nicolas Karastathas
Rating:
5.0
Customer did not leave a comment.
BRITTANY CAETANO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexander Li
Rating:
4.0
I initially tried to return my truck at 4pm on Monday afternoon (during normal business hours) only to find a closed for the day sign on the office door. I returned it a day early because I did NOT feel comfortable just leaving the truck on the street on Tuesday morning before they opened which the location instructed me to do. After speaking with Uhaul representatives, I was advised to download the app and photograph the process before leaving the vehicle which is something I was not informed of by the location staff.
Jeffrey Adams
Rating:
3.0
Customer did not leave a comment.
Doug Williams
Rating:
5.0
Customer did not leave a comment.
Tina Rivera
Rating:
5.0
Customer did not leave a comment.
MICHAEL WILLIAMS
Rating:
3.0
When we went to pick up the truck the truck wasn't even there the person who had it hadn't even brought it back in so we had to leave and wait for a phone call because a truck was still like an half an hour away if not more and when we did pick the truck up it had a marijuana smell in it.
stella crowson
Rating:
5.0
Customer did not leave a comment.
William Adams
Rating:
5.0
Customer did not leave a comment.
Bryan Bradley
Rating:
5.0
Customer did not leave a comment.
Tina Rivera
Rating:
5.0
Nothing
alejandro paramo
Rating:
4.0
Customer did not leave a comment.
Kathleen Miranda
Rating:
5.0
Customer did not leave a comment.
Kevin Van Pelt
Rating:
5.0
Customer did not leave a comment.
Jessica Moore
Rating:
5.0
Customer did not leave a comment.
Bob Williams
Rating:
5.0
Customer did not leave a comment.
MONSERRATT OLIVARES
Rating:
5.0
Customer did not leave a comment.
Cathleen Hathaway
Rating:
4.0
Customer did not leave a comment.
Manuel Ray Saenz
Rating:
5.0
Customer did not leave a comment.
Jose Joyro
Rating:
5.0
Customer did not leave a comment.
Jody Barcellos
Rating:
4.0
Customer did not leave a comment.
Anthony Alonzo
Rating:
5.0
Customer did not leave a comment.
David Souza
Rating:
5.0
Customer did not leave a comment.
Luis Bautista
Rating:
5.0
Brenda was amazing
Teresa Brooks
Rating:
5.0
This was a great, efficient, friendly experience. I could not have asked for it to go better, especially during the trying times of trying to move. I will use this facility again.
Torrin Johnson
Rating:
5.0
Nothing. Very pleased as always
STEVENGENE MEAD
Rating:
5.0
Staff was excellent and helpful.
Sally McKenzie
Rating:
5.0
Barbara was not only helpful with my trailer rental she also helped me with my storage rental she has excellent customer service
JOE MCDONALD
Rating:
5.0
Sorry about the late review but I had to make sure I let everyone know about Barbara! I had a lot of trouble with the u-haul 24/7 but she fixed everything for me in the office. STELLAR CUSTOMER SERVICE!!! THANK YOU SO MUCH!!!
amarpal singn
Rating:
5.0
Customer did not leave a comment.
ISMAEL LUGO
|
Overall Experience
Rating:
5.0
Ella es my agradable y educada
Llilia Contreras
Rating:
5.0
The person who helped me was really nice! She was personable and polite!
Natalie Sturgeon
Rating:
5.0
Barbara provided a wonderful and welcoming environment explained charges thoroughly overall she was friendly and helpful
Mariah Richardson
Rating:
5.0
Customer did not leave a comment.
Heldera Massey
Rating:
4.0
No mobile pickup. The manager said the lock box is broken.
Romeo Trocino
Rating:
2.0
I was told to return the truck with as much gas as it went out with, 1/8 tank. I did that, even a little more. I was charged a fuel charge. This doesn’t make sense, if you want it back full, give it to me full. Ripping off customers for a few dollars isn’t good business. I will go with Penske next time
gary runge
Rating:
3.0
Customer did not leave a comment.
Taylor Hawkins
Rating:
5.0
Just keep doing what your doing i love the young lady who helped me very friendly and really sweetheart thank you Barbara
ramona medina
Rating:
5.0
Very pleasant and highly recommend
James Cole
Rating:
5.0
At this time I recommend no changes. Barbara is a delightful lady and she really helped me out tremendously. Her knowledge is unwavering. She’s a very happy person and seems to like her job a lot. And that helps make your business transaction flow smoothly. Thanks Barbara for a great experience.
DEBORAH GEORGE
Rating:
5.0
Customer did not leave a comment.
susan stires
|
Overall Experience
Rating:
5.0
Barbara was a great help to me I only.needed a storage for 30 days but she was super friendly and.helpful
VICKY HULL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VONG LEE
Rating:
3.0
We lost a tire on this dolly trailer, So we find this place close and left it there. Terry
terry decott
Rating:
5.0
Barbara did awesome services
Julio Rodriguezrivera
Rating:
5.0
Customer did not leave a comment.
Angelo Martinez
Rating:
5.0
Very professional and friendly!
Yvette Munoz
Rating:
4.0
I had a good experience with this U-Haul location. Barbara was very easy going and easy to work with. I will most likely be going there again.
ROBIN BRAZIL
Rating:
5.0
Customer did not leave a comment.
Sirevalon Cox-Todd
Rating:
5.0
Customer did not leave a comment.
Vincent Porter
Rating:
5.0
Customer did not leave a comment.
Deanna Schmitz
Rating:
5.0
Customer did not leave a comment.
victor gomez
Rating:
1.0
They charged me for low fuel when I returned it a quarter tank
Skyler Llewellyn
Rating:
4.0
Customer did not leave a comment.
WILLIAM GRISSOM
Rating:
5.0
Customer did not leave a comment.
Jessica Friedman
Rating:
1.0
Explain charges properly
Paul michael Adams
Rating:
5.0
Could not use storage unit. Full of rat feces. Afraid items would get damage. So gave away most of my stuff and build shelves in home to keep what I needed. The young lady that works there Kaitlyn I believe is her name is very sweet and friendly though.
Maribel Rodriguez
|
Overall Experience
Rating:
5.0
Excellent Customer Service.
Vang Vang
Rating:
5.0
Customer did not leave a comment.
JASON JANTZ
Rating:
1.0
I was never told that I have to return the vehicle with 1/4 of a tank and I was charged a $98 for gas dollar for gas makes no sense this is a rip off
MARIA LOPEZ
Rating:
5.0
Nothing
RICHARD MARTIN
Rating:
5.0
Thank you for everything. It was much appreciated.
Lisette Salinas
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gerardo Torres
Rating:
5.0
Customer did not leave a comment.
Ruby Roy
Rating:
2.0
Customer did not leave a comment.
Jonathan Alvizuris
Rating:
3.0
Customer did not leave a comment.
NICHOLAS LEONARD
Rating:
5.0
door broke came down while I was inside no easy way to get out did not have my phone in my pocket or I would have called 911
GREGORY BENNETT
|
Overall Experience
Rating:
2.0
This location is good for those who are storing at this location. This is not a good location to drop off a trailer of any type or the larger trucks. Parking was limited and tight.
CHRISTOPHER BUSCH
Rating:
2.0
they did not have what I needed and the truck was in bad shape.
TERRANCE TAYLOR
Rating:
1.0
Customer did not leave a comment.
SHAMARI NELSON
Rating:
4.0
Safety check!!!!!!
STEPHEN GOOD
Rating:
5.0
Customer did not leave a comment.
John Koehn
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
ROBERT OCHOA
Rating:
1.0
Customer did not leave a comment.
Robert Ochoa
Rating:
4.0
Customer did not leave a comment.
MARTY LOZANO
Rating:
5.0
The lady working there was very friendly
MANUEL FRADE
Rating:
1.0
I had to return the rental by 715 am, before the location opened and was charged an after hours drop off fee??? Ridiculous
RICKY MARTIN
Rating:
5.0
Customer did not leave a comment.
MOHSEN ELTAREB
Rating:
5.0
Customer did not leave a comment.
Daniel Farmer
Rating:
3.0
Customer did not leave a comment.
Garrett Hill
Rating:
1.0
Customer did not leave a comment.
john riley
Rating:
2.0
There was no code provided to be able to leave independently. This causes a lot of strain.
We were told the last time we could leave the facility was at 6pm. The website says 10 PM. Won't be back.
Alicia Medina
|
Overall Experience
Rating:
3.0
I ended up not needing to use the storage facility after all.
Privacy Request
|
First Impressions
Rating:
3.0
I ended up not needing to use the storage facility after all.