Customer Reviews for Sinclair
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sinclair
The woman who helped me with my contract did an awesome job! I wish I knew her name to give her proper credit!
This location is at a gas station, so maybe more signage on the road. We almost passed it by b/c we were not sure if it was even a Uhaul store
Nothing great easy service
It was so simple and the workers were very helpful and friendly.
The truck was missing a gas cap and it had graffiti painted on the back. The clerk was nice, and I had no direct issues with him or the reservation process, but the location and equipment left me wanting, especially for $75 for a 25-mile in-town delivery.
Stop giving false information don't say if you can't give me what I want we give you $50 because you didn't I needed a 17' foot truck you gave me a smaller truck for the same rate. When I reserved it is said in BOLD total $0. Mins after I checked in I was charged $168 that overdrafted my account $34 once I return the truck I paid the difference that I would have $83 and was charged another $97 for a hold hold that no one explained to me it's not on my receipt and is now going to overdraft my account again for $34 and nobody will do anything about it!!!!!! It's the only Ave n $253 and end up costing me $503 its right at all.
Service was incredibly fast.
The 10' truck is a joke. There's no ramp and the opening is about 6' so you can't fit anything standing up (shelves, fridge, etc.) it's well worth $10 more for the taller truck. Also the guys at this location were fast and got we set up easily, but not very friendly.
The man working at the gas station was not very helpful!
The U-haul agent was very helpful and offered suggestions for our other problems.
Great service from your employee
Truck was waiting for me...clean, fuel full, etc ..... easy process.
My one qualm is that they were out of 17 foot trucks. When I initially tried to make a reservation online it didn't clearly state that. It simply said that a representative would call me to confirm my reservation. I missed that call and the lady from a different location went ahead and transferred my reservation to a different U-haul location several miles away. I ended up figuring all this out on my own and simply cancelled the reservation and made a new one for a ten foot truck at the original location. I recommend not changing the reservation until you actually speak with the customer. There was no way I was paying all that mileage (8 miles each way) when I was only moving 10 blocks. Several trips with the smaller truck ended up being a much better solution in my case. That said, Sinclair U-haul is awesome. This is my third time dealing with them and the experience is always great.
Excellent U-Haul employee! This guy is great, he made it quick and easy. wish I would have gotten his name.... Jeff
The pick up location has the nicest staff around, very polite and exceeded my expectations!
the u-haul website had site problems that would not help me with how to drop off the truck after hours. i had to call customer service and the gentleman seemed confused that i was just asking how to drop it off. maybe he was new. anyway, the Sinclair drop off has negative reviews on Google... will be rating it so more people use it since I had an easy and efficient drop off.
Fast, not overly friendly, but efficient. Appreciated.
the owner was flexible, friendly will to work with us. Made our work easier.... Thanks to the owner!
Have trucks with working interior -- visors,mirrors, etc.
Online registration was easy. Truck was fine and clean except for driver's side visor was broken.