I reserved truck through the app. However, when I was at location to pick-up truck I could not find reservation on my app. Through the links in the texts and emails I was unable to complete transaction. Uhaul representative JUAN came to location and helped me. He was very courteous and professional.
ROCKY F
Customer Reviews for Little Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have someone available who speaks English and doesn't respond with 'you call field manager' when pickup or return through the app/website isn't working. Field manager was awesome but the guy onsite was all but useless.
Clinton CThe key was not in the lock box it was supposed to be and I had to go back and fourth with the store and u-haul support which ate up 30 minutes of my paid time.
Hannah CI had a problem with the App.. It didn't recognize my location so i couldn't self check in to get the code. However someone dud help me after trying and calling for 1 hr
LASHAWN WToo much confusion.
Elizabeth HThe counter guy said he would take cash after looking at my reservation he then opened up the lock box handed me the keys and proceeded to let me go and look at the truck and paid him. then they charge my card 3 days later for a amount much higher then i was quoted. I also received a cancelation of my reservation after i picked the truck up and later had emails of new contracts with wrong dates after i returned the truck.. When I called customer service at 1-800 U-Haul the ladies were very nice and got me into the direction I needed to go but that regional manager Anthony was totally rude once we spoke to him we had no resolve . I had to freeze my card for fraudulent activity because we cash to the cashier at the little Mart first. then they ran my debit card two days later. The truck hesitated 15 ft box truck stuttered as we drove down the road we needed it for a day and a half, it also had a funny smell inside the cab no AC
Vincent D