Customer did not leave a comment.
Kimber V- Washington WA
- Frederickson
- 98446
Customer Reviews for Frederickson Self Storage
(U-Haul Neighborhood Dealer)
18807 38th Ave E
Frederickson,
WA
98446
Services at this Location:
Contact Us
18807 38th Ave EFrederickson, WA 98446
Services at this Location:
Office Hours
- Mon: Closed
- Tue: 12 pm–5 pm
- Wed-Sat: 10 am–5 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Melissa D- Rating:
- 2.0
There was no one there in the office. Had to figure everything out myself. Not a good way to end the day after a long day of traveling and moving
Mary A- Rating:
- 4.0
Customer did not leave a comment.
Knight C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alana B- Rating:
- 5.0
Very professional, courteous and efficient
Alan B- Rating:
- 5.0
Friendly service
CHADWICK M- Rating:
- 5.0
Super friendly and easy to work with. She was amazed as how clean the truck was and that I actually made the effort to fold and re-bag the blankets.
justin s- Rating:
- 2.0
I wasted 35 mins trying to figure out how to get into the locked area where my truck was located. Called customer care and was hung up on twice. Finally got through qnd was told they were supposed to have sent me a text with the combination to get the key and access fob. Got to the truck andnthe dolly we had ordered was not inside. I will make sure to let friends know not to rent from this location.
Scott G- Rating:
- 5.0
Nothing! Everything was exceptional!!
Victor F- Rating:
- 5.0
Customer did not leave a comment.
Enrique V- Rating:
- 5.0
Customer did not leave a comment.
Baili W- Rating:
- 5.0
Customer did not leave a comment.
gary g- Rating:
- 5.0
Customer did not leave a comment.
Angelic H- Rating:
- 5.0
None
Francisco H- Rating:
- 5.0
Customer did not leave a comment.
Cecilia S | Overall Experience- Rating:
- 5.0
Shawna was amazing, friendly and accommodating. My best experience with Uhaul yet.
Crystal C- Rating:
- 4.0
Thank you
Nicole W- Rating:
- 5.0
Customer did not leave a comment.
Susan H- Rating:
- 4.0
Customer did not leave a comment.
Jeremy W- Rating:
- 5.0
Customer did not leave a comment.
Christina H- Rating:
- 5.0
Shawna Thornton has been the BEST customer service person we have ever worked with. She was always polite and knew what she was doing at all times. If we had a question she always had the answer. Shawna was always easy to get ahold of at all times.
Duane W | Overall Experience- Rating:
- 1.0
Customer service
Norma B- Rating:
- 5.0
Customer did not leave a comment.
alexander r- Rating:
- 5.0
Customer did not leave a comment.
Dena I- Rating:
- 4.0
none
Jerry G- Rating:
- 5.0
Customer did not leave a comment.
Marcus M- Rating:
- 5.0
Very nice and very reasonable
JOHN M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SONNY C- Rating:
- 5.0
Customer did not leave a comment.
Michael S- Rating:
- 5.0
Customer did not leave a comment.
CARL K- Rating:
- 3.0
Limited on what we could get. Communication with phone line was horrible was told wrong information from one then called back and given different information. We a hassle but we were forced as our truck was stolen and it was the only means to get back home with our kids stuff
Kelly M- Rating:
- 5.0
Customer did not leave a comment.
DON H- Rating:
- 5.0
Customer did not leave a comment.
KEVIN M- Rating:
- 5.0
Shawna is the greatest! She was extremely friendly, professional, quick and informative. She provided us with a nearly new 26’ truck that was clean and drove (WA to Vegas) flawlessly! I recommend taking a few extra minutes to drive over to this location… it’ll definitely be worth it. No long lines, No overworked irritated staff and AVAILABLE trucks!!!! They’ll forever have our business when we’re back in Washington. Thank you again Shawna :)
Leilani G- Rating:
- 5.0
The check engine light was on and it wouldn’t take fuel because somebody cut the fill tube to steal gas
John L- Rating:
- 3.0
I was charged more because my reservation was cancelled. I ended up paying more for the movers because I spent a half hour at this unstaffed location trying to get a new reservation. Then my truck had a gas leak smh
Jamila A- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER D- Rating:
- 5.0
Honestly, you can’t do much to improve. The lady at the customer service is the best person I’ve ever dealt with, I personally think that she should courses on customer service. She was excellent and she’s made my experience awesome
TAPEH R- Rating:
- 5.0
Customer did not leave a comment.
YVETTE S | Overall Experience- Rating:
- 5.0
My stay was very pleasant and accommodating. When I return to Frederickson I will certainly make it a point to use Frederickson Storage again.
Donald H | Overall Experience- Rating:
- 5.0
Shawna was friendly, talkative and professional.
Terrance A- Rating:
- 5.0
Not much. Love your staff at this location
Sandra S- Rating:
- 5.0
Customer did not leave a comment.
YVETTE S- Rating:
- 5.0
I don't do Smart Phones so the exspereance is nothing less than a pain in the ass... Thought the people are good...
Roger Z- Rating:
- 5.0
Customer did not leave a comment.
John S- Rating:
- 5.0
Customer did not leave a comment.
Jacob H- Rating:
- 1.0
Be there when google says you're open/ change your hours of operation on google maps.
Ryan Z- Rating:
- 1.0
They screw my brother my girlfriend took my money
mark m- Rating:
- 1.0
Was shorted on gas. Truck was dirty and smelled bad.
Joshua E- Rating:
- 5.0
Quick and easy drop off.
Larry S- Rating:
- 3.0
Went elsewhere...break-ins too prevalent
Privacy R | First Impressions- Rating:
- 4.0
Friendly staff and helpful. Will choose this location again in the future to rent a uhaul or equipment.
Tamara E- Rating:
- 5.0
Everyone was so helpful and the process was super easy!
Amy R- Rating:
- 5.0
Customer did not leave a comment.
Arthur H- Rating:
- 5.0
Customer did not leave a comment.
Adam S- Rating:
- 1.0
I was charged cleaning fee , for damages I did not make. There was no walk thru during initial rental. When i return the truck when the after hours . I receive email for cleaning services . I am very disappointed customers , I have used your services many times never had this problem. My name is Chris Scott I can be reached at 206 295-9603 . Hopefully this matter can be cleared up Thank You
CHRIS S- Rating:
- 5.0
MY CARD WAS CHARGED 691.56 FOR A TRIP FRIM GRAHAM TO PORT ORCHARD. THE WRONG DESTINATION WAS ENTERED. EVERYTHING BOUNCED IN MY ACCOUNT. I BELIEVE THAT A MISTAKE OF THIS MAGNITUDE (MY REAL BILL WAS 148.00) SHOULD HAVE BEEN RESOLVED SOONER THEN 7 TO 10 BUSINESS DAYS. NO CALLS FROM HIGHER PERSONAL TO TALK TO ME OR ANYTHING. VERY DISAPPOINTED IN MY EXPERIENCE THIS TIME. I FEEL I SHOULD GET SOMETHING BESIDES MONEY REPLACED FOR ALL THE HASSLE THIS HAS COST MY FAMILY.
KIM G- Rating:
- 5.0
Shuana at South Sound Storage helped me with my rental. I spoke with her a couple different times and she was always friendly and helpful. Moving can be stressful and Shauna went above and beyond.
Kelly H- Rating:
- 5.0
Fabulous customer service, so friendly and accommodating! Will definitely use them again!
Karin D- Rating:
- 1.0
Mgr was nice and tried to be helpful, but price was higher than on my paperwork, broken gate means reduced access, elevator very tempermental.
Privacy R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kari L- Rating:
- 1.0
Picked up the vehicle from the U-Haul facility. Drove it 5 miles and could smell oil burning from the engine compartment. Check the engine compartment and could see a large amount of oil throughout the engine compartment. Checked the oil cap filler cap and it was missing. The filler cap was resting inside the engine compartment located inside the right front wheel well. Because of this the engine oil level was low and we had to wait two hours for road side assistance. This pushed our 200 mile move back while we handle this. I will definitely be going with a different rental/moving company next time. Also because we didn't make it to the drop off location before they closed I didn't get reimbursed for the oil I had to buy so we can get back on the road.
Jayson C- Rating:
- 5.0
The workers at the location I rented from are very professional and courteous. Would different use this location again and recommend to others.
James T- Rating:
- 5.0
Customer did not leave a comment.
Jacob F- Rating:
- 4.0
Customer did not leave a comment.
Craig Y- Rating:
- 5.0
Brianna was very helpful, friendly and professional. A real added addition to this location.
Marv W- Rating:
- 5.0
Customer did not leave a comment.
Natasha B- Rating:
- 5.0
The location was nice and the service was great but the equipment was dangerous. I am not sure she really knew what to look for as i did not either and while on the trip the faulty material became very dangerous.
Steven M- Rating:
- 5.0
Great and easy experience outstanding staff
Tim D- Rating:
- 5.0
Customer did not leave a comment.
CLARIA M- Rating:
- 5.0
great place to work with !
JONG Y- Rating:
- 4.0
Get them a better computer or software, the one they are using is old and slow.
RObert N- Rating:
- 4.0
Customer did not leave a comment.
TRAVIS TAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
Our cargo and utility trailers start at $14.95!