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Joshua C
Customer Reviews for Southwest Carryout
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
benita sTruck we rented was excellent. The person I delt with (MILT) was very friendly and helpful. Would recommend them to anyone.
richard rHonor what is told representative to representative. If there are discrepancies the consumer should not have the burden The employees need further training to be dependable informing the public on policies
Elijah DWe were extremely pleased with the customer service! This team made sure we had everything we needed for a multi-state move. We have dealt with this dealership in the past, and have never had an issue. Only place we will use for any U-Haul needs.
tommy jHad too much trouble trying to even get the key. There was no one on site to help. Took an hour with online help to get on the road. The equipment I ordered wasn't even there. No designated parking for personal car outlined. Only reason I figured out which van was mine is I had to match the license plate, there was no designation number where there said there should be one.
Carmen JMilton is so kind and helpful. I highly recommend this location because of his compassionate heart towards others. Thanks Milton!! :)
jonathan pFriendly and helpful service.
David KThe owner was efficient and friendly. I would use this location again. He has a range of rental vehicles
Karl SHands down best U-Haul operation
Thomas Anothing at this time
Scott HGREAT BE OF SERVICE ATTITUDE !!! I WILL BE BACK !!!
mike hBill super helpful! Friendly service.
Donnie HSuper friendly. Worked around on line access problems gotvus set up. Excellent service!
Donnie HThese people are so awesome and do all they can to help when needed. I’ll always come to them
deborah pReeked of cigarette smoke and was merijuana all over the floor. I drive a semi and could have got in serious trouble if I were pulled over in that vehicle.
Austin DEverything was good. I needed a trailer for a day and it was a very quick and easy process picking it up & dropping it off.
David DPaint the trailers - pealing paint
Marshall SThe owner was very helpful and has great customer service.
Charles EN/A
Charles EGreat provider. Always friendly and efficient.
JAMES PThe service was super friendly and kind. I was hoping it would be less expensive but after two hours of driving my total cost was near $200. (Including gas) But overall I was very pleased with my experience.
jonathan pExcellent and thorough customer service
karl cEverything was great! Facility, customer service was spectacular what more could you want!
jennifer sMilt was very helpful. I went to a different location prior to Southwest Carryout and found the attendant hard to understand and somewhat frustrated that I could not understand him. I decided to try another location. So glad I did. I found Milt very professional, courteous, and a pleasure to do business with.
james bGreat customer service.
jnie cPicked up on time & easy return
Thomas FThey went out of their way to meet my needs!
John FThere is only ONE decent location in Xenia, & this one is it. The others are rude.
Don CThe right ramp was jammed in and it took hours to get it out.
Alan LNA
Charles JFirst time after many rentals where the person did not help attach the trailer to my vehicle which the drop off location said is protocol for U-Haul rentals and how it happened every other time.
Brian AEverything was perfect
patti bIt would be nice if the U-Haul truck have a monitor that tells us how many gallons of gas to put back in the gas tank, before returning it. I paid too much money for the gas to put back in the gas tank. I think I overpaid $5.00 or a little more. Thank you.
RICHARD MDone very good I give it an A plus
Kenneth NThe owner of Southwest Carryout is a pro, very nice and efficient
James SI contracted for a 15' truck 2 weeks in advance insure we obtained exactly what we required. I was advised the day before pickup there was no 15' trucks available. I could only get a 10' with NO RAMP unless I wanted to drive 25 miles to another city get a 15' at my cost in mileage just picking it up. This resulted in scrambling to find additional manpower at the last minute because we had to load major appliances that needed to be manually PICKED UP to put in the truck not to mention additional trips and longer moving time. The truck was fine and the person at the pickup location was awesome but very disappointed that as a customer I had to settle for a truck that was inadequate for my needs and wasn't what I contracted for.
Cathie AAlways happy here!
kimberly dJust a comment The staff member is always very nice and knowledgeable. I have used this location every time I have moved. Great customer service.
William PMilt is always a pleasure to work with. Also, when using the drop box, he figured out that to make it work, you have to stand right next to it. Very helpful since it didn't work last time.
Karen CMilt was excellent. The vehicle was in great shape aside from a missing sun visor on the driver’s side. I was aware of it in advance and fashioned a makeshift visor from cardboard. I was grateful to have a truck even though it needed the mod.
RONALD YThe proprietor at this location is no less than incredible. He had everything all prepared for when we arrived and he helped to connect and check out the equipment and made some recommendations that turned out to be very helpful.
Thomas HOwner was very friendly and helpful.
Christina BWe paid for for a pack of drop clothes to be used on the day of the rental and never received them.
Ian W