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Edward B E.
Customer Reviews for Dottie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dottie was amazing & so accommodating to our 2 year old while we waited.
Caleb S.Dottie was great to work with!
Craig D.Your manager here is amazing, helpful, full of knowledge, and made sure I felt comfortable before I left. Great experience. .
William H.Absolutely nothing… Dottie was great
Lane A.Smooth operation, nice people!
Mark C.Great service! Would highly recommend!
Robert O.First and foremost Dottie is wonderful she is committed to taking care of the customer… Even commenting “as long as my customers leave with a smile on their face,, i'm goodâ€. Experienced studies commitment to customer service while checking in, There was a flag on my account leftover from a nightmare experience with another local office that I was assured been resolved. Upon calling U-Haul Central Dottie and I were offered a call back or we could wait on hold for 2 to 4 hours. We thought surely this is a mistake… But after 45 minutes of being on hold, we became believers. Dottie went into action and called another contact who was able clear my account and get me on my way. Although I was extremely irritated with U-Haul‘s central system, even though ultimately, I was over an hour late for my appointment, Dottie took a rough situation and somehow made it enjoyable with her stories of Palm Springs and views on life, which are heartfelt and funny. Dottie, keep up the good work… U-Haul, central get your act together you are failing miserably, and taking care of the customer.
Lane A.Excellent experience, excellent customer service
Ana M.Dottie was very nice. The location was clean and well organized. Thank you Dottie!
Gary H.All is OK
Steve A.Excellent service
nahum R.Dottie is the most pleasant and helpful U-Haul person I've ever done business with!
KARL C.A not great day got better
David S.Location renovating and redecorating. Staff friendly, courteous and helpful.
Brigette G.My move, changed a couple of times due to circumstances beyond my control, were pleasantly and tolerantly handled by Dottie White who provided a high level of professional assistance and useful suggestions. I am grateful for having someone so experienced and knowledgeable to address my concerns. The equipment was in excellent condition and our move without undue concern. Even though I did not use it, I would not arrange a move without the full coverage for insurance.
RAY H.Dottie did excellent job, marking everything super easy to handle. Thank you for all your help to us.
Daniel H.Once again all ai can say is Dottie is the best.
John B.It's always a pleasure to rent from this place. Quick and easy and always leave with a smile.
Kenneth G.Dottie was beyond professional and friendly
Robert S.Thank you Dottie
Louis G.This is my second or third time renting at this Uhaul location. Dottie is the manager, and she is awesome. She is super professional, and she's great to talk to as well. She answered every question I had about the van I rented. Thank you again, Dottie. You're the best of the best!
Gregory W.I always recommend this location due to availability and the staff is always friendly, kind, and knowledgeable! 10 out of 10
TERRA S.I had a 9am reservation. The clerk seemed overwhelmed. She said it was required to have 3 phone numbers and names of different people to rent a vehicle. What a time waster that policy is. It essentially triples the workload for the clerk. She had 2 other clients before me. I left the facility at 9:50. The van was clean . The equipment was low mileage and performed well.
Gregory E.Dottie has excellent customer service skills. She always goes above and beyond to provide a positive rental experience. Thanks, Dottie! You are the best :)
Cristin D.The lights for the auto transport did not work. It required a repair the the wire harness. I had to wait around for a hour and forty five minutes.
Andrew W.The wrong ball hitch size was placed on the tow trailer which caused us to have an accident on the interstate and damaged/ broke precious cargo. Luckily no one was hurt it could of been so much worse. We will be filling a complaint.
Jesse L.Not very friendly was getting very uncomfortable just been there.
MILLIE M.Dottie knows her business. Courteous and knowledgeable. I have been at this location previously. Will use this location again in the future. Robbie
Rob B.Debbie was courteous and very friendly and helpful! She really cares about the customer. She
Lana S.Dottie deserves a raise and paid vacation
Virginia H.Nothing. Thank you
Delores B.Nothing
RUDY L.Don't make reservations for 8 o'clock when the location doesn't open until nine
Robert K.