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armando G.
Customer Reviews for Spurlock Ent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice & helpful workers! Easy to use equipment. We had no problems on our trip. 😊
scott L.We went to a local privately owned U-Haul store (Spurlocks)... after having in the past gone to a corporate store... and it was night and day difference... The people at the corporate store... for a loss of a better word(s)... were Ass Hole(s)... but... the local privately owned store... they were very friendly, helpful, knowledgeable, prompt, and efficient... We WON"T be going back to the corporate store in our town, ever again... the local store has won our business going forward for every need we have...
allen S.Agent/manager was professional, friendly, caring, and made us feel good! Lol. He cheered for us when we were able to bring the truck back early!
Paula K.Equipment was ready and paperwork was accurate. The facility was clean.
Michael P.Mgr has billed me 107$ more than costs and ive still not received a refund
Charlie H.They are extremely helpful and friendly. I'll drive out of my way to go to this location!
aubrey R.I was a little concerned about the "check engine" light being ON during my rental period, but thankfully the truck performed well in sub-zero temperatures and everything worked out fine. The guys in the shop are a pleasure to work with, too.
Philip W.I do not have any. Staff was very helpful and willing to work with me when our plans changed and we needed an extra day!
jim D.Very easy and staff was wonderful
Victoria G.The chains were not attached to my car or blocks added to raise my front end when hooked up and I have damage to my front bumper when removing my car from transport. The drop off location said it was hooked up wrong by the pick up location. Please have a supervisor contact me.
JOHN R.Always a Great experience!
howard C.No problems with this equipment.
Carol S.Two issue. Firast3, the moving pads and hand truck I ordered were not in the truck when I picked it up after-hours. I was not told they wouldn't be. This delayed my schedule by 11 hours. Second, the back of the truck had acru3al dirt in it. It was apparently used by someone moving potted plants and used chewing tobacco. Dirt was spilt everywhere in the back of the truck and the drivers spit bottle was left in the door panel with chew spit in it. I had to stay in a hotel overnight die to the delay. Minimally, I'd like the standard $25 cleaning fee credited to me for the cleaning I had to do to the truck before using it. If this is a case of renting from a 3rd party versus a uhailul facility, I did originally reserve at the uhaul facility but was rescheduled to pick up at the 3rd party dealer. I can be reached at 917-440-9220. Thanks Bob
Robert C.They answered all of my many questions and I appreciated their friendly responses.
Philip W.Very friendly and helpful!
ERIC D.Yes
Jennifer S.Air fresheners for the cabs would be beneficial; The vehicle I rented smelled heavily of cigarette smoke, so my entire 2 hour round trip I felt extremely nauseous and it was too cold to roll the windows down to air it out.
Taylor M.The customer service was excellent! This was my first time renting a car carrier, I was asked if I knew how to operate the carrier, I replied no. The manager said that the associate would show me how to use it, I appreciate that he took the time and made sure that I understood the proper procedure to use the equipment. Most of all he didn't talk down to me, as if I was inferior.
Barrett E.Everything about my rental was exactly what I wanted it to be.
JOSEPH D.Anthony was great...best customer service I have ever had. Nice, funny, explained everything well, solved a few issues....absolutely great! My only issue was in the app...I was unable to access the camera on my phone through your app, so I was not able to download my license nor was I able to take a photo of the dashboard when I checked back in. Overall though, great experience.
Matt P.Spurlocks UHaul is top class! They never on having all of the needed requirements for a stress free relocation project. They make every customer feel welcome. I love Jeff and Anthony like brothers!
eddie R.Friendly,fast and on point
shane H.Closed. Dropped off online
Rebecca W.Men hanging around outside of building made it intimidating for a single woman to go in
Rebecca W.they had a sign that said they were at lunch at 1:30pm in the afternoon. The place was closed.
Mark S.Very quick and efficient customer service at location! Would recommend location to anyone!
Miranda M.Very friendly and helpful staff. This is the best U-Haul location in Lafayette
STEPHEN G.I won't go anywhere else for my trailer rental needs. Anthony is always helpful and courteous.
curt K.tongue jack on 6x12
George N.These guys went above and beyond very friendly
Kevin B.Can't say enough about these guys. FIVE STAR service!! I had to get four 24hr extentions.....you one day move turned into the 5 day move from hell !! Top notch service with no problems keeping the truck an extra 4 days. I would use them again...without a doubt.
Kyle B.Door hinges squeak need lubrication, steering had moderate play or looseness ok for experienced drivers but may cause trouble for drivers not experienced deriving trucks.
wayne M.He was extremely helpful and a very nice man.
DIANA G.You all did such a wonderful job only thing I can see that y'all can improve on if y'all would just drive for the customer LOL thank you( there is no way you can improve on perfection)
Arthur M.You all did excellently. In particular, the young woman who checked me out and filled out my contract had excellent customer service skills and seemed super competent.
Mason P.Customer service was top notch. Very friendly and helpful staff, unlike any of the other local uhauls we have used.
James G.Jeff is wonderful!
William R.The only thing that I have problems with was when I returned it after hours the couldn't get the pictures to download they was having some type of technical difficulty so it was okay other than that little frustrating but I just said forget it I had the pictures on my phone so that's all that counts great service though
Vanda G.Truck wasn't cleaned between uses. Had to clean out and refold used uhual blankets from last user. Truck was very old and not well maintained.
Sarah H.It started out with a dead battery. Not there fault. Someone left lights on in truck and it took good 10 min to give it a jump. Pluse I get a email telling because off all the money I spent I qualify for a free month rental at storage unit. We already had three but needed one more. Then was told even know o went through uhaul to get storage the place didn't participate 😒
John V.I can't think of anything else you need to do to improve. Thank you very much.
michael A.Your location always does a great job!
BRANDON R.The people working there were well above what I expected. I had an issue with the ball hitch on my truck and they worked hard with me to get it resolved and the trailer connected. The folks there were also friendly and helpful - I would recommend this site to anyone.
Thomas M.Nothing, everything was just fine. I did my reservation over the phone which was easy N convent for me N the counter guy who was also excellent in explaining everything quickly. I will be back.
Amy M.Very friendly and fast
Michael W.They were so incredibly kind! Very helpful, and understanding. Answered all my questions without acting frustrated, or annoyed! Would come back in a heart beat to this location!
Breanna L.Had rented a 26 foot to move 45 minutes away. 20 minutes before I was supposed to pick up my rental, I got a call from an Indy phone number to tell me that they did not have the truck and that the closest ones are almost an hour away in all the wrong directions & was told that there was nothing smaller in my town for me to rent. I went in person to a store and they told me that this location had a 10' & trailer so we rented that. The guy was super nice there and really saved us. I feel like it's been a universal experience for people that Uhaul cancels on them last minute and i just don't think that's right. Either hold people accountable for not returning the trucks or get more trucks. This location was great, just the overall experience wasn't.
chance S.