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Mary D
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great. Everything went well. I left something in the van and was called quickly to let me know. Great customer service.
Valerie HNo lighting at night. Check in process is about 10 minutes of questions and photos, so be aware this is a pretty remote location with no lighting.
Tom KMy compliments to Mike Murray at the Edgewood location. He is a big help and I appreciate his customer service.
Robert BMike is great!
James SNothing! The best U-Haul experience we have ever had!
Hope CExcellent experience all around
MARTY SUnfortunately the business was closed on Sunday and I had to use the app to complete my rental and return. I Input all the information requested for the pickup, but instead of completing the process I had to call a number. I was still waiting to be connected when the company called my two backup numbers. I spoke to that person who then passed me along to a second person. The whole process took 45 minutes and delayed my pickup time. The return process was very cumbersome taking pictures and providing information. The bottom line is I will never rent on a Sunday again.
Donna GService from Mike M. was EXCELLENT!
Zack SVery Nice Equipment and customer service was Excellent. Hassle free in and out.
Timothy GThe drivers side rear turn signal and brake light were out. The inside of the windshield was filthy. Other than that the van was fine. Call is you like to discuss 410-925-9459. Thanks Vince
Vincent LEverything was perfect, equipment was ready and available and Mike’s customer service was ON POINT!!!
Javier VThe customer service at this location is by far the best we have ever received from any UHAUL location. And we have rented very frequently. Mike was great to deal with and super knowledgeable.
Mark WThis site provided good service. They hooked up equipment quickly and processed paperwork quickly. I'm somewhat annoyed that the phone app required me to accept the condition of the equipment using very old photos. Although the trailer was is decent condition, the pictures which I was supposed to "accept" were clearly from new equipment, with no documentation of existing damage. Also, small photos on a phone used outside made it difficult to see just what I was accepting. This documentation of condition should have been performed when I signed for pickup, not after receipt of the equipment.
Thomas KMost locations visited, 4 this month are nice, however, u hauls reservation process is poor. Latest problem was we requested a2oclock pickup and were sent to a place that closed at 1. We had to reschedule another location and a more expensive unit.
Christopher CMike has an excellent facility. A few more options for trailers would be great.
Arthur HNice guy who take care of me. Very polite with smile.
NILESHKUMAR PFriendly ataff
BRIAN RStaff is very pleasant and great to deal with. I needed a rental last minute and was asks to walk in and get one with no problem.
Karen TOverall the truck was well maintained but it was quite high mileage and will definitely need work soon. I'm almost certain there is a cylinder misfire.
Christian KMichael took good care of us. Nice people to work with.
mike sTechnology was awful. Wasn’t able to get my van for an hour and a half. On hold for an hour.
Adam DNothing to add.
Richard SCheck in lady did not walk out to inspect returned trailer. I explained I had taken before and after photos as well to verify condition
Randy CMike was very helpful and polite , always had a smile on his face . 10 thumbs up !!
Andre BI can not think of anything else. The service was excellent.
Scott KThis experience was great, I was given excellent service with the most astute professionalism.
Deborah B.
MATTHEW WThe gentlemen that greeted us and was working the store front was tremendous with fantastic customer service.
Kalliopi KProcess the customer a bit faster.
Julius-Petias TFree gasoline ⛽. LOL
Andre BMike at this location is awesome he deserves a raise
Rockson ONothing, outstanding service! Employees were so helpful!
Alecia GGreat experience working with Mike Murray(sp?)! He was very professional and extremely easy to work with. He explained the truck rental process easily and quickly! I highly recommend Stack and Store Mini Storage for U-Haul truck rentals! A++
Donald RFree rentals / % off discount after so many rentals of same item in a certain time frame. I:E trailers 🤔
Arthur HRental was quick and easy. Thanks
Terry LEasy out/easy in. Equipment was just right
William MNothing, customer service was excellent.
JOYCE EIt was very easy to reserve the U-Haul at this location but it was not easy to check the truck back in after hours. Pricing wasn't bad and the truck was overall clean. It didn't stink or have any funny odors. The gentleman that waited on me was very nice and went above
Jessica PWould highly recommend this location over others in area.
Walter BVery professional and efficient. Highly Recommend
David FThe best U-Haul people around. The gentleman is very very professional and very nice. Thank you again
Crystal RNothing. Everything was super easy, and on point.
Bradley PMike of Stack & Store was a great help with everything.
Hugh SWhy do the online check in (including uploading your license) if I have to do the same thing when I pick up my rental?
James R