Customer Reviews for Stapleton Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Stapleton Storage
Train the employees so they can give you the right phone number to call if you have an issue, make it so they know how to do normal changes a person might ask for soothes don't have to call someone else. MAKE THEM CONFIRM PURCHASE AMOUT BEFORE CHARGING THE CARD
The lady at the front desk was absolutely awesome and i will conitue to keep my bisibrss with her and this location. She was very very friendly and accommodating. I highly recommend this place for all your storage and hauling needs. I believe the lady was the manager. But she has been there quite a while. AWESOME PLACE AND AWESOME CUSTOMER SERVICW. THANK YOU AGAIN
We were told we could lock the truck and leave it in front of the building. Nothing was said about where to put the keys, so I locked the keys in the truck, thinking U haul would be intellegent enough to maintain 2 sets. I was wrong. Now being charged more than double our estimated price because of poor customer service. Definitely feel taken advantage of. Is this the business model? Quote a low price and then screw over customers? Highly unethical.
The computer indicated the truck was 15/16 full, but it was 3/4 full. They were not able to make the adjustment on my paperwork and advised me to have the drop off location call to make the adjustment (that was my understanding). That was too much hassle, so I ended up filling it up and, thus, am probably out about $10. Not a huge deal, but kind of a pain.
The trailer hitch was missing a bolt we were afraid to use it even after the attendant said he had repaired it. I was also sold four days when I only asked for two days to return the truck on Sunday. They charged me for Friday, Saturday Sunday and Monday.
Nothing in my opinion. Great Customer Service from the employee Andrea Muñoz. She said very kind and informative. Very knowledgeable about the services and fast as well. Yes I would recommend this location to friends and family.
I call and cancelled this storage twice. Thanks for confirming the cancellation.
No comment I'm filing a complaint with adiscrimpency and overcharged
The ladies that helped us were very nice, helpful, and friendly!
Friendly staff, clean had me in and out in no time!
They charged me extra and I dropped the truck off when they told me to. I hate them!!!! If you need to move, save yourself the hassle and use someone else!
Customer service was first class!
Friendly staff and not a long wait.
Better explain drop off process on website or contract. Gabby was the associate that helped me. She truly went above and beyondI would rate Gabby Excellent and overall experience average. I was having a difficult time detaching the trailer from my truck. She helped me in the pouring rain. GReat associate
The truck I reserved wasn't available, but they gave me a larger truck at the same rate. Would happily rent again from this location.
Nothing great customer service.
Everything was great! Really appreciated the excellent customer service I received from the manager and team!
I have used U-Haul for years but this was absolutely my best experience ever. The women were professional and friendly and couldn't have been more helpful. I will recommend that location to everyone I know.
Force you to get their insurance. Gate code didn`t work. Unit not very clean. Slot for padlock was deformed and required much effort to get lock on.
Gabi was very courteous and efficient, she set me up with a great unit!
Location needs to do more online interaction if it`s offered. Instead of wasting customers time to go through process in person.
Good overall just didn`t know I reserved a parking spot.
Very good customer service.
John was very helpful. I like that the facility is locked and cameras are in use.
Agent was great to work with it just would have been nice to know where to exit the storage facility.
Location would not give me a free month of storage.
Very friendly service and quick.
Because of a change of plans, I actually did not utilize this facility. However, the response from the facility was quick, but they did not have available the room type I reserved.