I ordered 24 moving blankets but only 6 were available
Monica C
Customer Reviews for Star Collectibles
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First I'm just going to say that I had a ton of trouble renting a truck due to all of your stipulations like I understand the reasons for them but in my case I think it was bogus. $100 extra deposit because you're using a prepaid card is stupid to me but whatever I get the whole cash thing and why it cost more but my bank doesn't the option to let you deposit money over the weekend and I needed to rent it on the weekend and didn't have enough money in my bank account on my card so I used a prepaid one thinking that would solve my problem no not even close so it put my moving off for another week because I had to wait so I could use my debit card. My truck was kind of dirty I brought it back way cleaner than it was when I rented it. But I was late bringing it back that's on me because my help through his back out and him and his wife had to leave and then I had to finish it all by myself. I'm sure that was a little pricey. But all in all I'm thankful for my local U-Haul Distributors because sometimes you just need to freaking truck
Lindsay MThe lot was mostly MUD. Pavement is expensive but it could at least have a gravel lot.
Joseph Bthe truck needs detailed or retired.
Sandy NThis was not our original drop off. GM Food Mart was and she reused because her lot was full. Told us to go to Star Collectible. We were charged for going over mileage! I will not use U-Haul again!!
Bradley CTrucks can use some straps to secure furniture
gilberto gNot a terrible place - but a collectibles store that's not well-maintained outside. Parking situation was poor as it's a small lot and we were competing with 2 large delivery trucks for parking. Otherwise, usually helpful.
Nelson CRude customer service
urielle aThey did a fine job
Phillip bHad 2 miles of gas when picked up
Austin CWas very happy personal was easy and helpful great experience will use them again if needed
Earl SThey are always accommodating and going out of their way to make a process not only easier but more convenient. I look forward to petting their beautiful Diesel….. my only comment would be for the return process after hours for the company itself.. using the online return isn’t an option for some. Providing a phone call for return would be better. Thank you.
peggy hcustomer service was very unprofessional unbusinesslike. Appearance was unprofessional by the boy as well. This would be the last place I’d ever go if I needed to again.
Jeffrey GI strongly appreciate that service. I recomand to everyone who need u-haul. In get truck in 2 min at service location and the truck was fine and good conditions. I really appreciate it . Thank you manager of that service !
Raymond KVery helpful and friendly. They made it very easy to rent from. I rented a UHaul van.
Tawnya GFast friendly service! Highly recommend this location.
scott aThe owners were easy to work with, helpful, and accommodating.
JENNIFER KEmployee just told me to go park trailer without inspecting it or any assistance removing trailer from hitch. Having a recent back surgery it caused me great pain.
Brian Hthe truck we received was dirty inside. I tried to send a picture but was unable to. there was no walk around of the vehicle with the store associate.
Jonathon WMake sure all the inside works. The only thing inside was the radio that didn’t work. Everything else was great.
Austin YI returned the trailer on the 03/07/2023 (the date it was due back) still during business hours. But it wasn’t received in that day as I got phone calls from uhaul both later that day and the day after that the trailer was not received in on time.
Allison OAgain we were charged 3 times what we should of as we had it for 8 hours not 24 hours
CHELSI EA mud hole
steve DThank you for a great service!
Rosa MFriendly service made up for the location deficiencies.
Herman SThe younger boy that works at that location hooked up the vehicle transport, took a picture of the connections and told me the instruction on loading my vehicle are on the side. Then he walked away. I’ve transported my car twice before and was always assisted. Would not recommend this location to anyone. Or at least while that kid is working. Now I see where all the negative feedback come from the location. Mind you, there was no one else there and the weather was not bad that day either.
erick cThe location was a complete mess, it looked like something out of a horror movie, I wouldn't recommend anyone, ever, go near star collectable or whatever the business was called.
John PTeach your employees better customer service. The guy didn’t ask my name or what equipment I was dropping off or even inspect the equipment before I left.
SHARON LGood service
gary hVery friendly and easy to work with. Would highly recommend this establishment.
Tyson SWe had to clean the driver's area and the passenger was dirty. We leave it clean behind and in front of it.
Felix VNo problems
Steve DAlways GREAT service at this location!!!
Dennis FDrop off location smelt of marijuana when I dropped it off. Also frustrated that the pick up location wasn’t available. Nearest one was an hour away and I wasn’t notified until a couple of days before the move leaving zero time to book something else. Then I was charged extra mileage.
Jeffrey RGood service very good
balwander sThe facility and the people were great, the problem was I wanted to pick the 5x8 trailer in Iowa City so this location was really out of my way.
Chris LAll I had to do was drop off truck and trailer the guy said we just need the key so after loading driving and unloading the drop off was easy didn’t have to wait at all.
Clare KOne thing that was wrong the mileage was wrong by 4 miles. Second thing they charge me gas when I filled it up I will not recommend this place to anyone. And I even showed the lady the receipt was she want to go to the truck to save me my fuel thing but I filled it up where it supposed to be on the sheet.
Jeff WI need somebody to call me asap 319-768-8710 This has been a horrible experience!!
Cherie SSpent from 10am to 8Pm waiting for the door to be properly fixed had to drive to 2 places for it to be fixed! That added an unnecessary day, miles and fuel. How does Uhaul plan on doing things right by me? Or like usual the customer gets screwed over.
Efrain C