No improvements are necessary, the reservation on line, staff at registration, trailer hook up, and return were perfect, this is the second time I have rented this trailer from this garage, never a problem.
Ralph P.
Customer Reviews for Station Service P Cote & Fils Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing. Everything was perfect
Serge L.I ask for the insurance waver, and they did not manage to do it. I was charged over a hundred dollars for nothing, since a have a corporative insurance that covers trailer damage. Disappointed.
Karine L.Nous avons contacté le préposé pour valider comment cela fonctionnait pour le retour du véhicule etc Je lui ai mentionné que nous avions loué un 26 pds et lui de me dire qu'il n'avait plus de place sur son terrain En plus il me dit prenez l'autobus pour venir chercher à Gaspé soit à plus de 600 km un 20 pds et remorque 8x12, ‘ Pas très brillant. , Car le but de louer un camion est d'économiser de l'essence etc … Il ne nous a Pas expliqué le principe de la boîte orange durant les heures de fermeture car il nous a demandé de rapporter le camion le lundi soit le 25 septembre. , nous avons eu cette information au site de réservation quand nous avons changé de grosseur de camion , car semble t'il il n'y avait pas de place pour le 26 pds. Ce qui est faux il y avait suffisamment de la place sur les lieux Nous avons donc eu des dépenses d'essence supplémentaires parce que nous avons dû prendre un autre véhicule pour transporter les choses qui n'ont pas entré dans le camion et remorque $150 de plus Il n'était pas du tout aimable je ne le recommanderai pas du tout
Sylvie L.Again, no explanation and just the minimum of respect!
PAUL D.The representatives were rude and not helpful. I am English. I picked up the rental in Gaspe Quebec. Was not a.pleasent experience.
Jacqueline H.The guy was super nice.
Gabriel D.Vous devez nous aviser plus tôt que la veille de la location que le trailer est disponible et à quel endroit on peut le récupérer
MARIO L.Il n'y a pas de levier sur le trailer. Le système d'ancrage manque d'entretien...besoin urgent d'huile sur l'engrenage.
JEANNOT C.Un très bon service.
gregory T.Fantastic.
pierre R.Good service beside the fact that on the spot a month prior to the rental the staff at the desk stated that there was none available for long trips. We made the reservation online. Person confirmed that it was available. We were insecure until the last minute. But all went well. We had an important travel 1000 km trip. One way.
Pierre R.Just one Uhaul trailer was available (4"x8"). The employee didn't show me how to back in with the trailer (it was my first time), he seemed to be so busy. I was way pissed off.
MALAI-LAIRA M.Très bon service, rien à redire ! Le camion se conduit super bien, il est facile à manœuvrer ! Et l'équipe de Gaspé est très sympa ! Continuez comme ça !!!
Victoria J.Améliorer la prise en charge du client au moment où il vient chercher sa location, car le processus est très long et on perd du temps sur la location...
Victoria J.Good place professional
Martin A.Friendly and great customer service with follow up .
Norsita C.The service is perfect but the brakes were almost gone, they need to be changed.
Gabriel L.La problématique de devoir aller chercher la remorque pour la voiture a un autre endroit que le camion, et de plus arriver sur place ils n'avaient pas ce type de remorque, une change d'avoir pu obtenir un autre type de remorque pour le même prix.
Patrick G.I was told the truck would be available for 7am. No one showed up until 9 am. No one wore masks including the employee who drove the truck over to me. I paid for roadside insurance and when I called with a roadside emergency I was on hold for over 40mins with no answer leaving me to call a tow truck and it cost me 350$ plus tax on top of the 110$ I paid for the roadside assistance.
Sonia E.Location très dispendieuse, je vous conseil de faire un prix sur le Kilométrage pour nous inciter à l'utilisé davantage.
LES A.Awesome team!
Andre D.Was suppose to drop off at shigawake initially but store closed after we made the reservation. Since Gaspé is much further from our final location, we called to make sure we where not going to be charge xtra since the store being closed is not our fault. We where assured there wouldnt be but at the drop off we where charged xtra! Its not much but its not what was agreed!
Nancy G.Wear masks
MARIE-PIER D.I had told them that I had no running lights when I had dropped the trailer off so they could get it fixed for the next costumer, so hopefully the lights work for the next person renting it
Randy L.Excellent service et courroie , explication du fonctionnement excellent, merci pour votre service plus que parfait
edna D.J'ai été très satisfaite du service. Le personnel était très courtois. Merci Uhaul !
SYLVIE G.Tout était parfait ici. Je recommande.
YVES B.Essuis-glace à changer. Visibilité très réduite par temps pluvieux.
SYLVIE B.Please, give us the price with the taxes when we reserve through the web! It was a bad surprise at the counter to see that our rent with the taxes was over 100$ than the price that was first given to us.
Christine B.You should see with this location about their access to the reservations made online because they seem to say they don't have acces to it. That lead them to sort of make up a new contract which means it took a lot of time even if I self checked-in online. That also lead to me being charged the exonoration fee although I had specified I didn't want it online.
Alexandre G.Très satisfait.
JEAN C.Parfait
MARTIN D.Tres bon service et abordable$$$$, merci
ROCH P.très bonne
Gilles A.Avoir la possibilité de payer via interact serait super. Sinon, tout était parfait.
MARC G.French/English problematic
Byron G.It was a busy garage and I had to wait for about 1/2 hour before the attendant had time for me. The U-Haul was very old and full of scratches and dents, many of which were not marked. It was somewhat clean, but a broom would have helped, also it smelled pretty bad. I had a tire blow out on a major road. It took two hours to get it changed (with the rim), considering the task at hand, it was reasonable time to get it fixed, but was the tire under/over inflated? I don't know.
Julie D.Équipement propre, très bon service, aurait aimé que le camion soit plein mais leurs politique est de mettre le camion au même niveau qu'au depart.
ROBERT P.