Customer Reviews for Sto & Go 24/7 Self Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Appreciated the help getting the trailer on.

Rating:

4.0

Good customer service

Rating:

5.0

Perhaps rain coats could be a option....we were drenched.

Rating:

5.0

Nice guy . No problems ,

Rating:

5.0

They knew there job and it was done quick and clean excellent job

Rating:

5.0

Very polite, friendly, professional staff. Reasonable pricing.

Rating:

5.0

Everything was good. Good service from the gentleman in the office. He came down and helped me get the trailer hooked up and get me on my way.

Rating:

5.0

It was an excellent equipment at a fair price and the staff was quite helpful making it simple to rent and a pleasure to do business with.

Rating:

4.0

Once I got the trailer home and opened it up, there was a tarp inside, and a small load of topsoil littered with dog food that I had to clean prior to use

Rating:

5.0

The truck itself was clean, well- maintained, and ran smoothly throughout the entire move. Loading and unloading were a breeze with the convenient loading ramp and ample space in the back. Returning the truck was just as simple, with the staff making the process efficient and stress-free.

Rating:

2.0

Be ready for me have my equipment ready instead of wasting half hour of my rental time to gather my equipment

Rating:

5.0

Earlier pick up times.

Rating:

5.0

Amazing service! Thank you very much to the employees who were working on Feb.29.2024, they were so kind and helpful, I have never rented a U-Haul before and the two men working made it go smoothly!

Rating:

5.0

The two employees that I dealt with to get the trailer and return the trailer were very helpful and polite. Nice to do business with.

Rating:

5.0

excellent service! thank you

Rating:

5.0

Great customer service!

Rating:

1.0

the office staff were completely ignorant told me one price and find out it almost 200 dollars more tryed making more problem yelling

Rating:

5.0

Best customer service ever.

Rating:

5.0

Great service. The young lad at the counter was awesome and very helpful.

Rating:

4.0

Workers very polite and helpful

Rating:

5.0

Very polite people

Rating:

3.0

beaucoup de difficulté a se faire servir en Français et cela qu'importe l'heure du jour ou de la nuit. L'essence qui était a son niveau le plus bas était un problème majeur pour nous puisque de partir de Northbay pour se rendre la l'endroit ou nous allions le niveau d'essence ne nous permettait simplement pas de nous y rendre. La difficulté pour prendre possession des clés du camion était eu aussi très difficile .Encore une fois les instructions reçu en anglais seulement était problématique une fois encore

Rating:

5.0

Some minor mechanical maintenance issues. But other than that it was great.

Rating:

5.0

All good especially the customer service

Rating:

5.0

I picked up and dropped off in the dark- If your sign was reflective or a light shined on it, your location would be a lot easier to find. Otherwise a great experience. Someone should probably check the brakes on the vehicle I rented at some Point in the next like 4/6 months but overall it was great. Very helpful and reasonably priced.

Rating:

5.0

The employee are very kind

Rating:

4.0

The 2 gentlemen I dealt with were quick and efficient with my rental...the van I had booked had a flat tire and I was immediately offered a pick up truck (which I preferred). Upon return of the vehicle, they noticed I had put in more gas in the tank than required...they immediately offered me a discount for the extra gas. That's what I call treating the customer fairly and professionally...will definitely call these people again. Robert B.

Rating:

5.0

I highly recommend U-Haul for anyone in need of reliable and timely moving services.

Rating:

2.0

Truck cab was full of garbage. The moving blankets I reserved were not available.

Rating:

4.0

Thank you to the customer service agent who resolved the price Gouging due to head office scheduling or the person responsible for charging rates. The problem is not the location of pick up and drop off, its the people controlling the prices behind the scenes at head off, or call centers, where ever!!! 1. Head office policy MUST INCLUDE NOTIFYING THE CUSTOMERS THEIR CHARGE MAY BE SIGNIFICANTLY HIGHER nearly doubled upon arrival. 2. NOTIFY CUSTOMERS CLEARLY WHAT RATES AND DAYS WILL RESULT IN THE RIDUCULOUS CHARGES. When the customer walk through the door to pick up the keys, the call center or head office, or scheduler or person who charges the rates and prices should ask the customer their approximate distance, give them a price and STICK TO the price. DO NOT DARE PASS THE BLAME OF TO THE GUY OR LADY HANDING OUT, OR COLLECTING THE KEYS.

Rating:

5.0

Easy approved

Rating:

5.0

Excellent mid-month availability. Prompt, courteous service. 2023 pickup rented-great to see the newest models available. Perfect location. Please continue to provide the quality service and pricing!!

Rating:

5.0

It was all good, Nabine (??) was most pleasant and helpful. Thanx

Rating:

1.0

They don't listen to the customer at all

Rating:

4.0

The 24/7 lock box for the keys to the truck was in poor condition and the lock did not work very well. Especially with cold hands.

Rating:

1.0

Dean is ignorant no good do not rent for them they steal your money they rob you they harass you and charge you extra and for everything else even though you paid for your your insurance on your truck they’re gonna tell you no you’re paying for everything even though if you got into an accident or died or whatever they don’t care they just want their fucking money money because you’re a prick

Rating:

4.0

Need Better online pickup

Rating:

5.0

Everything was great even the people who were working were so kind and helped me through the whole thing.

Rating:

5.0

Truck broke down and spent 3 hours back and forth with UHaul and Roadside Assistance. Finally they made it work out with a trailer in replace of truck but delayed our move by hours and not finishing until evening which made for an extra long day. In the end we were very pleased that we received a full refund so with everything that happened that was a pleasant surprise and good service!

Rating:

3.0

App wouldn't accept my photo of where I parked. Tried at least a dozen pictures from different angles etc. It asked to show building and signage. There wasn't any as I parked along the front facing the road beside 3 other trucks. I gave up and just deposited the key.

Rating:

3.0

customer service not the best price on trucks good, trucks ok.

Rating:

5.0

Friendly service and I would hesitate to rent from them again. Thank you.

Rating:

5.0

Good communication, very helpful. Will use them again.

Rating:

5.0

The gentlemen who looked after us were friendly and helpful. My experience was perfect

Rating:

4.0

Could not access wifi from site to do after hours check in...

Rating:

5.0

Got a rental truck on a Sunday morning, I would consider myself lucky.

Rating:

5.0

Sorry cup holders

Rating:

5.0

The guys were amazing to deal wi5h and super professional. I will definitely be back

Rating:

5.0

Service was friendly and fast. Trailer was clean. No problem with drop off. Was using a different U-Haul location and had minor problems with staff and equipment. Will definitely switch to this location in the future. Thank you for making our move smooth.

Rating:

1.0

Had storage long term. Kept increasing the storage fee. Unit was wet, and full of mice. Had to keep cleaning dead mice and their droppings. I would not recommend this storage facility to anyone. I lost a lot of items because of rain and mice damage. I know this will not show on reviews.

Rating:

4.0

Even though we rented this utility trailer for 2 days. We returned it within 2 hours of picking it up. It was advertised as a 6’x12’ trailer which is what we needed, however the ramp was only 5’ wide, therefore could not load our equipment onto the trailer. Will not be renting this trailer again.

Rating:

3.0

The area around the units was always plowed out in the winter and accessible. Some issues with the ice buildup under the door making it difficult to open, but the staff would clean and salt when I asked, so the door could be opened. No issues with the unit itself, was clean and dry.

Rating:

5.0

Excellent staff, great customer service! Good equipment and clean facility!

Rating:

3.0

Mice chewed and pooped through much of our stuff. When I moved out I left a message asking them to call if any concerns but never heard till over a month later. Refund was given but there is a strange 80 something charge on my receipt?

Rating:

5.0

The deposit fee is ridiculous, since I'm paying for the storage up front, the amount should be clarified on the website. I'm currently homeless with my household belongings in a truck ATM and barely came up with the 85$ that the storage was listed as on the website. There is no other U-Haul in North Bay, is there any way I can waive the deposit fee until the next month?

Rating:

5.0

The staff are friendly and help and all the facilities are very well kept.

Rating:

5.0

I had nothing but good experiences storing my things at the North Bay Sto and Go. The staff were always available, pleasant and helpful. And I had no issues with the quality of the storage units. I would definitely recommend this place to family and friends.

Rating:

5.0

Served it’s purpose at a fair price. Thanks.

Rating:

5.0

Excellent company and staff. Best customer service I have ever experienced. I would like all companies to have as friendly and helpful staff as I have found here.

Rating:

5.0

Treated well thank you