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John B
Customer Reviews for Stocker Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job. Thank you
Debra BNothing
CARL SVery friendly and helpful
Patricia BDid not have the 10 ft that we reserved but were given a 15 ft at the same rate. A bit overkill on that sized truck but we were stuck as I had an 8 ft China cabinet to transport from TN to SC. Bigger truck and I am SURE we used a lot more fuel on the trip than planned! I know SC has an over abundance of UHaul vehicles on hand and we paid a premium to rent this truck. Would have liked a discount or credit for the bigger sized truck. Overral a good experience with both dealers.
Mark SReserving the truck was so easy and the return was the same. Will definitely use again and recommend to my friends.
Denice KEverything went smoothly. Extremely satisfied
Christopher MVery helpful with the information about the drop off.
Terry GThey made it exceptionally easy for us to return truck on Sunday ahead of time! Making things easy for us!
Lora BThis location was my second time here - they are first class , very friendly and super helpful. Not happy with U-Haul as a company- I was charged for picking up truck the night before at the close of business an extra fee , but returning it a day early you give Nothing back. I will be using another company for my next / final trip !
Don PDrop off location was great but app to return U-Haul was not working.
Dylan AAwesome experience with this company! Couldn’t have been better.
JILL KNo issues with service or equipment.
TOMMY FNothing people were very courteous and helpful will do business with them again…
ronald tI can't think of anything
Andrew KBetter service once we leave the office. Your office people were amazing!
Kathy Ki dropped it off outside the gate. Not much room there for that but managed to get it dropped off. they probably will have to move it.
Bobby BVery helpful in making sure we got it hooked up correctly. Made our return very easy and all were super friendly ! THANKS We would recommend to everyone!
Johnny EVery customer oriented well taken care of facility highly recommend
LaRinda HI had a great experience there's nothing else they could have done
Howard HTrailer didn't have turn signals
Clyde BVery helpful and friendly.
Michael LEquipment in very good condition. People were friendly and helpful.
Steve MGreat service, friendly people would recommend to everyone.
Ivor PFriendly helpful staff, great service. Would use again.
Ivor PAvailability of smaller trucks.
Suzanne PGreat fast and friendly service!
Sandra BAn axle broke on the trailer causing a tire and hub to fall off most likely caused by poor maintenance.
James BNothing
Randy MCut & Dry To the point But we all have bad days
Barb OAll good
JEFF MALWAYS EXCEPTIONALLY FRIENDLY AND TAKES CARE OF MY NEEDS TO THE BEST OF THEIR ABILITY.
anthony v.
Steven BThe mechanic at the drop off location swore at me and was completely disrespectful. I have never been treated like that in my life.
Amanda YI dropped off during business hours and no one was there.
DEAN WI would like to begin these comments with a Shout Out to Heather at the Knoxville TN call center who bent over backwards making sure that my rental needs where going to be taken care. Spoke with her several times, including her calling me to offer me options to suite my needs. Thank you Heather!! The personal at the rental facility (Stocker Service Center) where very friendly and helpful. Truck and trailer were well maintained and exactly what I needed. I would definitely rent from this location again and would not hesitate to refer friends and family. Stocker Service Center is "Squared Away". Many thanks to them!!!
Michael SAbsolutely love Stocker's they have always been very excellent.
Michael HHave unlimited mileage for rented vehicles.
roger fCourteous and efficient
Tom CSo there were two drop off points in Dunlap. One closed at noon and the other was suppose to be open until 4 p.m. according to the internet. We got there a little after 1 p.m. Called the call center to see what to do. Put in for a call back (suppose to be within 10 min). An hour later get the call. My husband and I are old and we don't know about all this uploading pictures with the phone stuff. We were by ourselves and had a hard time figuring out everything. Uhaul really needs people to help the elderly with their check-in.
Timothy HI would make it mandatory that every truck have at least 1/2 tank of gas to start with.
ROGER EThe lady who helped me with renting went above and beyond to help me..very friendly...
TRACY GSaturday drop off. Not open.
Richard BHad questions on my drop off with charges that were made! She was very professional and polite and gave me the district manager number to assist me in the questions she could be to answer!
ASHLEY A